SBI PENSION FUND SCHEME - CENTRAL GOVT - 26.0018 as on 15-01-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 22.3431 as on 15-01-2018 || SBI PENSION FUND SCHEME E - TIER I - 24.0596 as on 15-01-2018 || SBI PENSION FUND SCHEME C - TIER I - 24.4915 as on 15-01-2018 || SBI PENSION FUND SCHEME G - TIER I - 22.3227 as on 15-01-2018 || SBI PENSION FUND SCHEME E - TIER II - 22.1827 as on 15-01-2018 || SBI PENSION FUND SCHEME C - TIER II - 22.4249 as on 15-01-2018 || SBI PENSION FUND SCHEME G - TIER II - 21.3269 as on 15-01-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.11 as on 15-01-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 16.5662 as on 15-01-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.5337 as on 15-01-2018 || SBI PENSION FUND SCHEME A - TIER I - 10.9179 as on 15-01-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 15-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 25.3417 as on 15-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 22.5641 as on 15-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 28.4659 as on 15-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.1752 as on 15-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 20.1452 as on 15-01-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 23.0082 as on 15-01-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 21.1848 as on 15-01-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 20.6587 as on 15-01-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.0231 as on 15-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 15-01-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 12.9093 as on 15-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 10.8237 as on 15-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 15-01-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 25.3672 as on 15-01-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 22.6669 as on 15-01-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.8887 as on 15-01-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 16.68 as on 15-01-2018 || LIC PENSION FUND SCHEME E - TIER I - 18.7956 as on 15-01-2018 || LIC PENSION FUND SCHEME C - TIER I - 15.8901 as on 15-01-2018 || LIC PENSION FUND SCHEME G - TIER I - 16.0817 as on 15-01-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.7522 as on 15-01-2018 || LIC PENSION FUND SCHEME C - TIER II - 14.8946 as on 15-01-2018 || LIC PENSION FUND SCHEME G - TIER II - 16.0076 as on 15-01-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.8509 as on 15-01-2018 || LIC PENSION FUND SCHEME A - TIER I - 10.7826 as on 15-01-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 15-01-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 26.7056 as on 15-01-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 24.3251 as on 15-01-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 20.5388 as on 15-01-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 23.6296 as on 15-01-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 20.9304 as on 15-01-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 19.2958 as on 15-01-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 18.4744 as on 15-01-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 10.805 as on 15-01-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 15-01-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 26.5715 as on 15-01-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 22.0203 as on 15-01-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 20.0992 as on 15-01-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 22.7099 as on 15-01-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 20.52 as on 15-01-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 19.522 as on 15-01-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 15-01-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 10.7334 as on 15-01-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 15-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 28.2743 as on 15-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 24.4551 as on 15-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 20.691 as on 15-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 22.2824 as on 15-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 22.7908 as on 15-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 19.8371 as on 15-01-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 15-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 10.7998 as on 15-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 15-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 20.8653 as on 15-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 15.9012 as on 15-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 15.3034 as on 15-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 18.0728 as on 15-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 14.9908 as on 15-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 15.6385 as on 15-01-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 15-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.0263 as on 15-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 15-01-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.7245 as on 15-01-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 10.8088 as on 15-01-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 10.2832 as on 15-01-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 10.4315 as on 15-01-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.7057 as on 15-01-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.5425 as on 15-01-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 9.9335 as on 15-01-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 15-01-2018

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Grievances

NL-AO can raise a grievance through the NPS-Lite website www.cra-npslite.com with its User ID and I-PIN. NL-AO can raise the grievance only through the above-mentioned modes. CRA shall not take cognizance of grievance raised through any other modes such as submitting physical letter etc.

Entity raising the grievance needs to provide the details with respect to its Entity ID, nature of the grievance, whether grievance is raised first time or is a reminder etc. Some of these details will be mandatory in nature.

NL-AO can raise grievance with respect to the following:

Grievance against CRA:

  • PRAN allotted but cards not received
  • PRAN not allotted /partially allotted
  • Withdrawal amount not received

The NL-AO can raise the following grievances against CRA on behalf of the Subscriber:

  • Incorrect PRAN account details on registration – (Personal/Employment/Nomination Scheme setup)
  • Statement of Transaction not received.
  • Change in signature/photograph request not updated

On receipt of the grievance, CRA shall issue a Token number as acknowledgement. If grievance is logged through CRA website, the token number will be displayed on the screen on successful submission of grievance. The details of the token number will also be intimated by CRA at the email address of the NL-AO.

The aggregators can check the status of the grievance by logging to the NPS-Lite website or through the call center by using token number. On resolution of the grievance, CRA shall send an email to the NL-AO containing the details of resolution.

NL-AO can login to CRA website using the I-PIN and check the details of the grievances raised against it by the Subscribers. NL-AO shall resolve the grievance and mention the action taken in the resolution field provided for this purpose.CRA shall send the resolution remark of the NL-AO to the Subscriber who has raised the grievance.

If a grievance is not resolved within a certain defined period then the same will get escalated to next level for resolution and will follow the similar procedure of assignment and resolution as described for the first level.

The process of viewing the Grievance status is as follows:-

  • User will select the “View Status” screen after login in or select “the limited access view” on the NPS-Lite system.
  • User will provide either the token number of grievance or date range (from-date and to-date) to check the status. For limited access view, the user will need to provide both the token number and the Entity Id on whose behalf the grievance is raised.
  • The system will display all grievances with status and grievance logged date.
  • The user will select the grievance from the displayed list.
  • The system will display the status of the grievance along with the details. For the resolved grievance, resolution details will also be shown.