SBI PENSION FUND SCHEME - CENTRAL GOVT - 26.0253 as on 17-01-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 22.3584 as on 17-01-2018 || SBI PENSION FUND SCHEME E - TIER I - 24.1625 as on 17-01-2018 || SBI PENSION FUND SCHEME C - TIER I - 24.4709 as on 17-01-2018 || SBI PENSION FUND SCHEME G - TIER I - 22.3403 as on 17-01-2018 || SBI PENSION FUND SCHEME E - TIER II - 22.2806 as on 17-01-2018 || SBI PENSION FUND SCHEME C - TIER II - 22.411 as on 17-01-2018 || SBI PENSION FUND SCHEME G - TIER II - 21.3429 as on 17-01-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.1268 as on 17-01-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 16.5778 as on 17-01-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.5377 as on 17-01-2018 || SBI PENSION FUND SCHEME A - TIER I - 10.9208 as on 17-01-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 17-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 25.3492 as on 17-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 22.5727 as on 17-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 28.539 as on 17-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.1567 as on 17-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 20.1641 as on 17-01-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 23.0989 as on 17-01-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 21.1624 as on 17-01-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 20.6746 as on 17-01-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.0341 as on 17-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 17-01-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 12.9109 as on 17-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 10.8276 as on 17-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 17-01-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 25.3693 as on 17-01-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 22.667 as on 17-01-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.8922 as on 17-01-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 16.678 as on 17-01-2018 || LIC PENSION FUND SCHEME E - TIER I - 18.7799 as on 17-01-2018 || LIC PENSION FUND SCHEME C - TIER I - 15.8697 as on 17-01-2018 || LIC PENSION FUND SCHEME G - TIER I - 16.0947 as on 17-01-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.7188 as on 17-01-2018 || LIC PENSION FUND SCHEME C - TIER II - 14.8732 as on 17-01-2018 || LIC PENSION FUND SCHEME G - TIER II - 16.0331 as on 17-01-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.8466 as on 17-01-2018 || LIC PENSION FUND SCHEME A - TIER I - 10.7864 as on 17-01-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 17-01-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 26.5942 as on 17-01-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 24.314 as on 17-01-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 20.5711 as on 17-01-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 23.529 as on 17-01-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 20.9166 as on 17-01-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 19.3231 as on 17-01-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 18.4587 as on 17-01-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 10.8012 as on 17-01-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 17-01-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 26.7074 as on 17-01-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 22.0024 as on 17-01-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 20.1194 as on 17-01-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 22.8253 as on 17-01-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 20.4844 as on 17-01-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 19.5414 as on 17-01-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 17-01-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 10.7372 as on 17-01-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 17-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 28.3593 as on 17-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 24.441 as on 17-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 20.714 as on 17-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 22.3495 as on 17-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 22.7758 as on 17-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 19.8587 as on 17-01-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 17-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 10.8098 as on 17-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 17-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 20.9088 as on 17-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 15.8776 as on 17-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 15.3207 as on 17-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 18.112 as on 17-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 14.9717 as on 17-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 15.6513 as on 17-01-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 17-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.0332 as on 17-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 17-01-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.6435 as on 17-01-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 10.7926 as on 17-01-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 10.2938 as on 17-01-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 10.4352 as on 17-01-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.6201 as on 17-01-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.5407 as on 17-01-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 9.944 as on 17-01-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 17-01-2018

Login

Grievance

A Subscriber can contact the PAO/ DTO through his DDO, for resolving his/her grievance, if against the PAO/ DTO. In case grievance pertains to other intermediaries, PAO will lodge the grievance on behalf of subscriber in CGMS. A Subscriber can also raise a grievance/ compliant in any of the following manner:

  1. Through the CRA Helpline using the T-PIN to register the complaint.
  2. Raise an online grievance through the CRA website using I-PIN.
  3. Approach the concerned PAO, who can raise a grievance on Subscriber's behalf.
  4. Send a physical letter to CRA or an e-mail to info.cra@nsdl.co.in mentioning the grievance.

A subscriber may also write to Grievance Redressal Cell, PFRDA, 1st Floor, ICADR Building, Vasant Kunj Institutional Area, Ph II New Delhi 70 (Email: grc@pfrda.org.in) for taking appropriate action. The Subscriber can check the status of the grievance in CRA website at www.cra-nsdl.com

Whenever a subscriber raises a grievance, a system generated alert goes to the entity against which the grievance is raised. The respective entity then resolves the grievance and post resolution details in CRA system.

When a subscriber registers a grievance in the CRA website (www.cra-nsdl.com), an unique token number is assigned to each and every grievance. Subscriber can use that token no. to know about the status of the grievances either through the call centre or through the CRA web-site.

A Subscriber can approach the Nodal Office in case of the following grievances:

  1. Non receipt of PRAN Card.
  2. Re-issue of PRAN Card.
  3. Re-issue of I-PIN/T-PIN.
  4. Submission of request for modification (Form S2) in subscriber details such as personal details, nomination details, employment details, etc.
  5. Incorrect/non updation of suscribers details (after submission of Form S2).
  6. Submission of request for Shifting of Subscriber (Form ISS-1).
  7. Contribution not uploaded by PAO.
  8. Delay in contribution upload by PAO.
  9. Submission of request for Transaction Statement.
  10. Queries regarding submission of PRAN application, change in subscriber details, shifting of subscriber etc.
  11. Queries relating to service term such as amount of NPS deduction, payment of salary, retirement benefits etc.
  12. Submission of request for withdrawal.

In case a Subscriber is dissatisfied with the resolution of their grievances, they may write to Grievance Redressal Cell (GRC), PFRDA at the below mentioned address for taking appropriate action.

Grievance Redressal Cell,
Pension Fund Regulatory and Development Authority,
1st, Floor, ICADR Building, Vasant Kunj Institutional Area Phase II, New Delhi 110070
e-mail: grc@pfrda.org.in
NPS Information Desk Toll Free No. (at PFRDA): 1800 110 708

The latest updates on NPS procedure/guidelines etc., are available on the PFRDA website www.pfrda.org.in/ CRA website – www.npscra.nsdl.co.in. Subscribers may visit the said websites for details of NPS.