SBI PENSION FUND SCHEME - CENTRAL GOVT - 27.4488 as on 18-12-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 23.5666 as on 18-12-2018 || SBI PENSION FUND SCHEME E - TIER I - 24.3368 as on 18-12-2018 || SBI PENSION FUND SCHEME C - TIER I - 25.601 as on 18-12-2018 || SBI PENSION FUND SCHEME G - TIER I - 24.1197 as on 18-12-2018 || SBI PENSION FUND SCHEME E - TIER II - 22.442 as on 18-12-2018 || SBI PENSION FUND SCHEME C - TIER II - 23.4017 as on 18-12-2018 || SBI PENSION FUND SCHEME G - TIER II - 22.9967 as on 18-12-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 22.278 as on 18-12-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 17.4951 as on 18-12-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 13.2625 as on 18-12-2018 || SBI PENSION FUND SCHEME A - TIER I - 11.6259 as on 18-12-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 18-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 26.6052 as on 18-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 23.6722 as on 18-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 28.3915 as on 18-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 23.0147 as on 18-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 21.6061 as on 18-12-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 23.139 as on 18-12-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 22.0483 as on 18-12-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 22.2152 as on 18-12-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 22.1144 as on 18-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 18-12-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 13.5809 as on 18-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.5732 as on 18-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 18-12-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 26.7296 as on 18-12-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 23.8561 as on 18-12-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 22.0883 as on 18-12-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 17.5493 as on 18-12-2018 || LIC PENSION FUND SCHEME E - TIER I - 18.4858 as on 18-12-2018 || LIC PENSION FUND SCHEME C - TIER I - 16.4767 as on 18-12-2018 || LIC PENSION FUND SCHEME G - TIER I - 17.6837 as on 18-12-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.4817 as on 18-12-2018 || LIC PENSION FUND SCHEME C - TIER II - 15.4094 as on 18-12-2018 || LIC PENSION FUND SCHEME G - TIER II - 17.8069 as on 18-12-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 13.5148 as on 18-12-2018 || LIC PENSION FUND SCHEME A - TIER I - 11.5412 as on 18-12-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 18-12-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 25.732 as on 18-12-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 25.1847 as on 18-12-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 22.1794 as on 18-12-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 22.8014 as on 18-12-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 21.7295 as on 18-12-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 20.736 as on 18-12-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 19.249 as on 18-12-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 11.207 as on 18-12-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 18-12-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 25.9908 as on 18-12-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 22.9522 as on 18-12-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 21.6536 as on 18-12-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 22.2217 as on 18-12-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 21.3515 as on 18-12-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 20.9013 as on 18-12-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 18-12-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 11.4774 as on 18-12-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 18-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 28.0533 as on 18-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 25.6041 as on 18-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 22.3756 as on 18-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 22.131 as on 18-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 23.8225 as on 18-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 21.4373 as on 18-12-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 18-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 11.359 as on 18-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 18-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 20.9878 as on 18-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 16.5563 as on 18-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 16.5712 as on 18-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 18.1449 as on 18-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 15.6575 as on 18-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 16.923 as on 18-12-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 18-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.566 as on 18-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 18-12-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.6921 as on 18-12-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 11.2517 as on 18-12-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 11.1023 as on 18-12-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 11.1522 as on 18-12-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.6409 as on 18-12-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.9719 as on 18-12-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 10.7153 as on 18-12-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 18-12-2018 ||

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Grievance/Queries Redressal

NSDL-CRA has built a multi layered Grievance redressal mechanism which is easily accessible, simple, quick, responsive and effective.

You have the option of registering grievance/complaint through the following alternatives:

Web based interface:
A Subscriber can register the grievance against any entity under NPS through log-in to the account. Alternatively, they can visit at "Log Your Grievance / Enquiry" section under "Subscriber's Corner" of this website to log the grievance/query. Through this platform, Subscriber can register grievance/query even without having the PRAN Details. On successful registration, a token number will be displayed on the screen for future reference.

Call Centre/Interactive Voice Response System (IVR):
Subscriber can contact the NSDL-CRA call centre at toll free telephone number and register the grievance. Subscriber has to authenticate themselves through the use of T-pin allotted to raise the grievance. On successful registration of grievance, a token number will be allotted by the Customer Care representative for any future reference.

Physical forms:
Subscriber can also submit the grievance in a prescribed format to the POP – SP. Subscriber has to mention the PRAN as the means of authentication on the form. Upon submission of form to the POP-SP, Subscriber will get an acknowledgement receipt. The token number would be emailed to you by NSDL-CRA (if the email id is mentioned), otherwise the same will be emailed to the concerned POP-SP. Subscriber can get the token number from the POP-SP against the acknowledgement receipt.

Getting access to the information related to NPS is very easy and convenient. You may get in touch with any of the below mode available:

  1. NSDL-CRA website:
    You may visit NSDL-CRA website (www.npscra.nsdl.co.in) wherein you will find information specific to the sectors under NPS. All the sectors have detailed Answers of all the FAQs associated with Subscriber as well as intermediaries. In case, you have any specific query related to NPS, you can post the same to "Log Your Grievance / Enquiry" section under "Subscriber's Corner" available on this website. You will get the response within
  2. Access to Interactive Voice Response (IVR):
    Existing subscriber can access the Interactive Voice Response (IVR) to get various details such as, balances, scheme preference ratio, withdrawal details etc.
  3. Facebook page of NSDL-CRA:
    You can like NSDL-CRA NPS page on Facebook at www.facebook.co/nps.NSDL to get information, recent articles relevant to NPS.
  4. Subscriber Awareness Program:
    NSDL-CRA also conducts Subscriber Awareness Program (SAP) for existing as well as prospective Subscriber of NPS.To know more about NPS and it’s features and recent development you can attend the SAP in your city. You may find the list of proposed SAPs at "Upcoming Events" section on home page of this website. You may also bring your friends, relatives or colleagues for attending the program. Admission is free for all in program.
    In case you want to have a SAP in your city, you may request the same by visiting "Awareness Program" section under "Subscriber's Corner" available on this website.

Whenever a Subscriber raises a grievance, a system generated alert goes to the entity against which the grievance is raised. The respective entity then resolves the grievance and post resolution details in CRA system.

When a Subscriber registers a grievance at the CRA website, a unique token number is assigned to each and every grievance. Subscriber can use that token no. to know about the status of the grievances either through the Call Center or through the CRA website. Please visit "Log Your Grievance / Enquiry" section under "Subscriber's Corner" to check the status of the grievance lodged.

Escalation Matrix for Grievance redressal - Only for NPS, related to queries/complaints is given at the "Contact Us" section of this website. However, Subscriber has to follow the process given in Question no. 1 of this section to get grievance registered. For details of Grievance Redressal Policy for Central Recordkeeping Agency under National Pension System, please visit "Grievance Redressal Policy" located at "Log Your Grievance / Enquiry" section under "Subscriber's Corner" of this website.

Subscriber can approach, Ombudsman appointed by PFRDA if he / she is not satisfied with the resolution of grievance. The details of Ombudsman appointed are available on PFRDA website (www.pfrda.org.in).

At present, Shri Vinod Kumar Pande has been appointed as the Stipendiary Ombudsman in terms of PFRDA (Redressal of Subscriber Grievance) Regulations, 2015.

Address:
C/o Pension Fund Regulatory and Development Authority,
Plot No-14/A, Chhatrapati ShivaJi Bhawan,
Qutab Instititional Area,
New Delhi-110016

Ombudsman is a person appointed by Pension Fund Regulatory and Development Authority (PFRDA). PFRDA may appoint one or more Ombudsmen for different territorial jurisdiction.

Ombudsman’s important role is to receive, consider and facilitate resolution of complaints or grievances which fall within the ambit of PFRDA (Redressal of Subscriber Grievance) Regulations, 2015 (hereinafter referred as ‘the regulations’).

At present there is only one Ombudsmen appointed by PFRDA. Shri Vinod Kumar Pande is appointed as Ombudsman by PFRDA. The details of the ombudsman are as follows.

Address:

Shri Vinod Kumar Pande
C/o Pension Fund Regulatory and Development Authority,
Plot No-14/A, Chhatrapati Shivaji Bhawan, Qutab Instititional Area,
New Delhi-110016
The details of Ombudsman appointed are also available on PFRDA website – www.pfrda.org.in.

An appeal can be filed with the Ombudsman under the regulations -

(a) by a complainant whose grievance has not been resolved within thirty days from the escalation of the grievance to National Pension System Trust

(b) by a complainant, where a complaint has been made directly against the National Pension System Trust and no other intermediary and the same remains unresolved within the specified period of thirty days(a) by a complainant whose grievance has not been resolved within thirty days from the escalation of the grievance to National Pension System Trust

The appeal shall be in writing, duly signed by the complainant or his authorised representative (not being a legal practitioner) in the form as specified the regulations and supported by documents, if any.

The Ombudsman may dismiss an appeal when such appeal is frivolous in his opinion or if the appeal is not adhering to the conditions specified in the regulations.

For more details, PFRDA (Redressal of Subscriber Grievance) Regulations, 2015 can be referred under the menu ‘Regulations’ on PFRDA’s website www.pfrda.org.in