Subscriber can raise a grievance through Call Centre using T-PIN or through CRA website https://cra-nsdl.com/CRA/ using I-PIN. A subscriber can also contact his / her POP-SP, who can also raise a grievance on his/her behalf.
Subscriber can check the status of the grievance in CRA website. A subscriber can also forward a duly filled G1 Form to CRA for logging a grievance.
Whenever a subscriber raises a grievance, a system generated alert goes to the entity against which the grievance is raised. The respective entity then resolves the grievance and post resolution details in CRA system.
When a subscriber registers a grievance in the CRA website (https://cra-nsdl.com/CRA/), an unique token number is assigned to each and every grievance. Subscriber can use that token no. to know about the status of the grievances either through the call centre or through the CRA web-site.