SBI PENSION FUND SCHEME - CENTRAL GOVT - 26.0317 as on 21-06-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 22.3494 as on 21-06-2018 || SBI PENSION FUND SCHEME E - TIER I - 23.9673 as on 21-06-2018 || SBI PENSION FUND SCHEME C - TIER I - 24.5299 as on 21-06-2018 || SBI PENSION FUND SCHEME G - TIER I - 22.4306 as on 21-06-2018 || SBI PENSION FUND SCHEME E - TIER II - 22.1021 as on 21-06-2018 || SBI PENSION FUND SCHEME C - TIER II - 22.444 as on 21-06-2018 || SBI PENSION FUND SCHEME G - TIER II - 21.4223 as on 21-06-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.1417 as on 21-06-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 16.5913 as on 21-06-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.5518 as on 21-06-2018 || SBI PENSION FUND SCHEME A - TIER I - 11.2028 as on 21-06-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 21-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 25.2897 as on 21-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 22.5099 as on 21-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 27.9957 as on 21-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.1832 as on 21-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 20.2074 as on 21-06-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 22.7372 as on 21-06-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 21.2112 as on 21-06-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 20.7465 as on 21-06-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.997 as on 21-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 21-06-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 12.904 as on 21-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.16 as on 21-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 21-06-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 25.3341 as on 21-06-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 22.6199 as on 21-06-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.8685 as on 21-06-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 16.5964 as on 21-06-2018 || LIC PENSION FUND SCHEME E - TIER I - 18.1246 as on 21-06-2018 || LIC PENSION FUND SCHEME C - TIER I - 15.8115 as on 21-06-2018 || LIC PENSION FUND SCHEME G - TIER I - 16.2993 as on 21-06-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.0568 as on 21-06-2018 || LIC PENSION FUND SCHEME C - TIER II - 14.8173 as on 21-06-2018 || LIC PENSION FUND SCHEME G - TIER II - 16.3568 as on 21-06-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.7934 as on 21-06-2018 || LIC PENSION FUND SCHEME A - TIER I - 11.1117 as on 21-06-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 21-06-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 25.7106 as on 21-06-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 24.3795 as on 21-06-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 20.5972 as on 21-06-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 22.7292 as on 21-06-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 20.9315 as on 21-06-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 19.3621 as on 21-06-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 18.4242 as on 21-06-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 11.0843 as on 21-06-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 21-06-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 25.463 as on 21-06-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 22.0466 as on 21-06-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 20.2039 as on 21-06-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 21.8374 as on 21-06-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 20.5356 as on 21-06-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 19.6252 as on 21-06-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 21-06-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 11.0673 as on 21-06-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 21-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 27.9599 as on 21-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 24.5158 as on 21-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 20.829 as on 21-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 22.0515 as on 21-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 22.8267 as on 21-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 19.9703 as on 21-06-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 21-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 10.9882 as on 21-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 21-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 20.8244 as on 21-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 15.8999 as on 21-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 15.3844 as on 21-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 18.0248 as on 21-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 15.0202 as on 21-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 15.7105 as on 21-06-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 21-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.2591 as on 21-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 21-06-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.5602 as on 21-06-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 10.795 as on 21-06-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 10.3337 as on 21-06-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 10.7544 as on 21-06-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.5272 as on 21-06-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.5116 as on 21-06-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 9.9729 as on 21-06-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 21-06-2018 ||

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Grievance/Queries Redressal

NSDL-CRA has built a multi layered Grievance redressal mechanism which is easily accessible, simple, quick, responsive and effective.

You have the option of registering grievance/complaint through the following alternatives:

Web based interface:
A Subscriber can register the grievance against any entity under NPS through log-in to the account. Alternatively, they can visit at "Log Your Grievance / Enquiry" section under "Subscriber's Corner" of this website to log the grievance/query. Through this platform, Subscriber can register grievance/query even without having the PRAN Details. On successful registration, a token number will be displayed on the screen for future reference.

Call Centre/Interactive Voice Response System (IVR):
Subscriber can contact the NSDL-CRA call centre at toll free telephone number and register the grievance. Subscriber has to authenticate themselves through the use of T-pin allotted to raise the grievance. On successful registration of grievance, a token number will be allotted by the Customer Care representative for any future reference.

Physical forms:
Subscriber can also submit the grievance in a prescribed format to the POP – SP. Subscriber has to mention the PRAN as the means of authentication on the form. Upon submission of form to the POP-SP, Subscriber will get an acknowledgement receipt. The token number would be emailed to you by NSDL-CRA (if the email id is mentioned), otherwise the same will be emailed to the concerned POP-SP. Subscriber can get the token number from the POP-SP against the acknowledgement receipt.

Getting access to the information related to NPS is very easy and convenient. You may get in touch with any of the below mode available:

  1. NSDL-CRA website:
    You may visit NSDL-CRA website (www.npscra.nsdl.co.in) wherein you will find information specific to the sectors under NPS. All the sectors have detailed Answers of all the FAQs associated with Subscriber as well as intermediaries. In case, you have any specific query related to NPS, you can post the same to "Log Your Grievance / Enquiry" section under "Subscriber's Corner" available on this website. You will get the response within
  2. Access to Interactive Voice Response (IVR):
    Existing subscriber can access the Interactive Voice Response (IVR) to get various details such as, balances, scheme preference ratio, withdrawal details etc.
  3. Facebook page of NSDL-CRA:
    You can like NSDL-CRA NPS page on Facebook at www.facebook.co/nps.NSDL to get information, recent articles relevant to NPS.
  4. Subscriber Awareness Program:
    NSDL-CRA also conducts Subscriber Awareness Program (SAP) for existing as well as prospective Subscriber of NPS.To know more about NPS and it’s features and recent development you can attend the SAP in your city. You may find the list of proposed SAPs at "Upcoming Events" section on home page of this website. You may also bring your friends, relatives or colleagues for attending the program. Admission is free for all in program.
    In case you want to have a SAP in your city, you may request the same by visiting "Awareness Program" section under "Subscriber's Corner" available on this website.

Whenever a Subscriber raises a grievance, a system generated alert goes to the entity against which the grievance is raised. The respective entity then resolves the grievance and post resolution details in CRA system.

When a Subscriber registers a grievance at the CRA website, a unique token number is assigned to each and every grievance. Subscriber can use that token no. to know about the status of the grievances either through the Call Center or through the CRA website. Please visit "Log Your Grievance / Enquiry" section under "Subscriber's Corner" to check the status of the grievance lodged.

Escalation Matrix for Grievance redressal - Only for NPS, related to queries/complaints is given at the "Contact Us" section of this website. However, Subscriber has to follow the process given in Question no. 1 of this section to get grievance registered. For details of Grievance Redressal Policy for Central Recordkeeping Agency under National Pension System, please visit "Grievance Redressal Policy" located at "Log Your Grievance / Enquiry" section under "Subscriber's Corner" of this website.

Subscriber can approach, Ombudsman appointed by PFRDA if he / she is not satisfied with the resolution of grievance. The details of Ombudsman appointed are available on PFRDA website (www.pfrda.org.in).

At present, Shri Vinod Kumar Pande has been appointed as the Stipendiary Ombudsman in terms of PFRDA (Redressal of Subscriber Grievance) Regulations, 2015.

Address:
C/o Pension Fund Regulatory and Development Authority,
Plot No-14/A, Chhatrapati ShivaJi Bhawan,
Qutab Instititional Area,
New Delhi-110016