Toll Free Number -1800 889 1030 of Atal Pension Yojana    (New NPS-CRA toll-free number 1800 210 0080. The old number will be discontinued shortly.)                                                       Go Paperless Opt for an Email Annual Transaction Statement                      Click Here for Aadhaar Seeding of APY Subscribers                       Are you interested in undergoing online training on NPS/APY(including central/state/autonomous body subscriber), if so please  Click Here                       As per PFRDA guidelines, contribution payment in NPS Tier II A/c through Credit Card is not permitted. Use other modes of payment such as Net Banking/ Debit Card / UPI for contributing in Tier II.                                         You can view your NPS Transactions in Consolidated Account Statement (CAS) shared by your Depository i.e. NSDL and CDSL. To add NPS Transactions in your CAS, Click Here.           


NPS is applicable to all new employees of Central Government service (except Armed Forces) and Central Autonomous Bodies joining Government service on or after 1st January 2004. For State Governments, State Autonomous Bodies and Corporates, the dates may vary. Any other government employee who is not mandatorily covered under NPS can also subscribe to NPS under "All Citizens of India" through a Point of Presence - Service Provider (POP-SP).

What is the procedure for registration of Government (Central/State) employees in the CRA system?

Subscriber Registration form for Tier I account can be downloaded from the CRA website www.npscra.nsdl.co.in The same can also be obtained from the concerned Nodal Office.

After the registration form is submitted to DDO, the same is forwarded to a CRA - Facilitation Centres after authorisation by the PAO. PRAN is generated and the PRAN card is printed and despatched within 20 days from the date of receipt of duly filled registration form at the CRA - Facilitation Centre.

PAO will perform verification checks, such as whether name is mentioned, photograph is attached, signature is present, other mandatory fields are properly filled, before accepting the form. In case the application form is not filled with all the required details, CRA- FC will not accept the registration form. CRA-FC will intimate the PAO regarding rejection of forms.

No, at present, the provision for online registration is not available under NPS. Subscriber has to fill in the physical application form.

No, an individual is permitted to have only one PRAN which is unique, permanent and portable across jobs/employments and locations.

If a subscriber possesses more than one PRAN by any chance, the concerned Nodal office can deactivate the duplicate PRAN by initiating a request with CRA.

PRAN is an acronym for Permanent Retirement Account Number, which is the unique and portable number provided to each subscriber under NPS and remains with him throughout. On successful registration, a PRAN (Permanent Retirement Account Number) will be allotted to the subscriber. A PRAN Kit containing PRAN card, Subscriber details (referred as Subscriber Master List), and an information booklet is sent along with the T-Pin and I-Pin to the associated nodal office. The PRAN Card is a document with PRAN, Subscribers name, father's name, photograph and signature/thumb impression. This card proves the completeness of information in the CRA system. A copy of the card is required for Tier II activation and also for subsequent contribution in Tier II account. The Subscriber Master List shows all the information as provided by the subscriber in his / her application and accordingly captured in CRA system. A Subscriber may verify the correctness of the information submitted for registration by looking at the Subscriber Master List.

Advantages & Benefits of IRA Compliance to Subscribers:

  1. PRAN cards are issued to all IRA compliant subscribers.
  2. Subscriber can check their account balance online using I-PIN.
  3. Subscriber can lodge a complaint against any entity using I-PIN.
  4. Subscriber can access CRA toll free helpline using T-PIN.
  5. No proof of identity and address is required during activation of Tier II account.
  6. Value Added Services like online email alerts, SMS alerts etc.

Subscribers who have not been issued a PRAN Card are termed as Non-IRA Compliant subscribers.

The Subscriber can check the status with the associated nodal office who has submitted the form to CRA-FC.

Once the PRAN is generated, an e-mail alert as well as a SMS alert will be sent to the registered e-mail ID and mobile number of the Subscriber.

Once the PRAN is generated, an e-mail alert as well as a SMS alert will be sent to the registered e-mail ID and mobile number provided by the Subscribers during registration. For security reason, only the last four digits are mentioned in the alert. Subscribers can know the PRAN on receipt of the PRAN Kit, or they can approach their PAO for the PRAN.

PRAN Card is despatched to the nodal offices within 20 days from the day of receipt of duly filled registration form at the CRA-FC office. In case of non-receipt of the PRAN Card, a Subscriber can check with the associated nodal office or he can check the status by accessing CRA website : http://www.npscra.nsdl.co.in and click on link "Track the status of the PRAN Card".

Subscribers can call at CRA's toll free number 1800 222 080 and access the Interactive Voice Response (IVR) or speak to our customer service executive using the T-PIN (Telephonic Personal identification Number).

Subscribers have the following options in IVR

  1. Change of T-PIN.
  2. Check scheme preference and holding details.
  3. Check the status of any change request (like change of address, nomination etc.).
  4. Check details of last contribution credit and last withdrawal request(for Tier II only).
  5. Request for SOT for last 3 financial years.
  6. Check status of Subscriber Shifting
  7. Speak to a customer service executive

If the Subscriber is an existing PRAN Card holder, he/she can activate the Tier II account by approaching the nearest POP -SP. He/she can submit a duly filled Form UOS-S10 along with copy of PRAN Card, PAN Card, cancelled cheque and initial contribution of 1000/-. The list of POPs is available on our website (www.npscra.nsdl.co.in) under the menu Quick Links.

IRA Compliant Subscribers can download UOS-S10 whereas IRA Non-Compliant Subscribers can download UOS-S11 form from www.npscra.nsdl.co.in

Yes, but in case investment option is not mentioned, for Tier II, all contributions would be channelled into auto choice, a Lifecycle fund. However, investment option in Tier II can be changed subsequently.

Yes, bank account details are mandatory for Tier II account. After a withdrawal request is processed in Tier II account, the funds are transferred by Trustee Bank to the Subscriber's bank account as per these details.