SBI PENSION FUND SCHEME - CENTRAL GOVT - 26.1853 as on 12-10-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 22.4984 as on 12-10-2018 || SBI PENSION FUND SCHEME E - TIER I - 23.2595 as on 12-10-2018 || SBI PENSION FUND SCHEME C - TIER I - 24.8811 as on 12-10-2018 || SBI PENSION FUND SCHEME G - TIER I - 22.6678 as on 12-10-2018 || SBI PENSION FUND SCHEME E - TIER II - 21.4423 as on 12-10-2018 || SBI PENSION FUND SCHEME C - TIER II - 22.755 as on 12-10-2018 || SBI PENSION FUND SCHEME G - TIER II - 21.6774 as on 12-10-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.2623 as on 12-10-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 16.7154 as on 12-10-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.6661 as on 12-10-2018 || SBI PENSION FUND SCHEME A - TIER I - 11.2229 as on 12-10-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 12-10-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 25.4042 as on 12-10-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 22.6141 as on 12-10-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 27.1106 as on 12-10-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.3555 as on 12-10-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 20.4262 as on 12-10-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 22.0967 as on 12-10-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 21.4412 as on 12-10-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 20.9317 as on 12-10-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.125 as on 12-10-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 12-10-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 12.9649 as on 12-10-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.4154 as on 12-10-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 12-10-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 25.4583 as on 12-10-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 22.7017 as on 12-10-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.0187 as on 12-10-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 16.6769 as on 12-10-2018 || LIC PENSION FUND SCHEME E - TIER I - 17.6427 as on 12-10-2018 || LIC PENSION FUND SCHEME C - TIER I - 15.9775 as on 12-10-2018 || LIC PENSION FUND SCHEME G - TIER I - 16.4726 as on 12-10-2018 || LIC PENSION FUND SCHEME E - TIER II - 14.7302 as on 12-10-2018 || LIC PENSION FUND SCHEME C - TIER II - 14.9225 as on 12-10-2018 || LIC PENSION FUND SCHEME G - TIER II - 16.5797 as on 12-10-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.8491 as on 12-10-2018 || LIC PENSION FUND SCHEME A - TIER I - 11.2735 as on 12-10-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 12-10-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 24.4849 as on 12-10-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 24.5207 as on 12-10-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 20.7942 as on 12-10-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 21.7198 as on 12-10-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 21.1216 as on 12-10-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 19.5752 as on 12-10-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 18.4386 as on 12-10-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 10.8165 as on 12-10-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 12-10-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 24.6992 as on 12-10-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 22.3133 as on 12-10-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 20.386 as on 12-10-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 21.1725 as on 12-10-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 20.8316 as on 12-10-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 19.8514 as on 12-10-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 12-10-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 11.3187 as on 12-10-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 12-10-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 26.9619 as on 12-10-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 24.9171 as on 12-10-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 21.0644 as on 12-10-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 21.2653 as on 12-10-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 23.1822 as on 12-10-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 20.2024 as on 12-10-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 12-10-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 10.9882 as on 12-10-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 12-10-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 20.117 as on 12-10-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 16.1096 as on 12-10-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 15.5518 as on 12-10-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 17.3831 as on 12-10-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 15.2293 as on 12-10-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 15.8814 as on 12-10-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 12-10-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.2414 as on 12-10-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 12-10-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.2992 as on 12-10-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 10.9462 as on 12-10-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 10.4595 as on 12-10-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 10.9994 as on 12-10-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.2632 as on 12-10-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.6669 as on 12-10-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 10.0849 as on 12-10-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 12-10-2018 ||

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A Subscriber can contact the PAO/ DTO through his DDO, for resolving his/her grievance, if against the PAO/ DTO. In case grievance pertains to other intermediaries, PAO will lodge the grievance on behalf of subscriber in CGMS. A Subscriber can also raise a grievance/ compliant in any of the following manner:

  1. Through the CRA Helpline using the T-PIN to register the complaint.
  2. Raise an online grievance through the CRA website using I-PIN.
  3. Approach the concerned PAO, who can raise a grievance on Subscriber's behalf.
  4. Send a physical letter to CRA or an e-mail to info.cra@nsdl.co.in mentioning the grievance.

A subscriber may also write to Grievance Redressal Cell, PFRDA, 1st Floor, ICADR Building, Vasant Kunj Institutional Area, Ph II New Delhi 70 (Email: grc@pfrda.org.in) for taking appropriate action. The Subscriber can check the status of the grievance in CRA website at www.cra-nsdl.com

Whenever a subscriber raises a grievance, a system generated alert goes to the entity against which the grievance is raised. The respective entity then resolves the grievance and post resolution details in CRA system.

When a subscriber registers a grievance in the CRA website (www.cra-nsdl.com), an unique token number is assigned to each and every grievance. Subscriber can use that token no. to know about the status of the grievances either through the call centre or through the CRA web-site.

A Subscriber can approach the Nodal Office in case of the following grievances:

  1. Non receipt of PRAN Card.
  2. Re-issue of PRAN Card.
  3. Re-issue of I-PIN/T-PIN.
  4. Submission of request for modification (Form S2) in subscriber details such as personal details, nomination details, employment details, etc.
  5. Incorrect/non updation of suscribers details (after submission of Form S2).
  6. Submission of request for Shifting of Subscriber (Form ISS-1).
  7. Contribution not uploaded by PAO.
  8. Delay in contribution upload by PAO.
  9. Submission of request for Transaction Statement.
  10. Queries regarding submission of PRAN application, change in subscriber details, shifting of subscriber etc.
  11. Queries relating to service term such as amount of NPS deduction, payment of salary, retirement benefits etc.
  12. Submission of request for withdrawal.

In case a Subscriber is dissatisfied with the resolution of their grievances, they may write to Grievance Redressal Cell (GRC), PFRDA at the below mentioned address for taking appropriate action.

Grievance Redressal Cell,
Pension Fund Regulatory and Development Authority,
1st, Floor, ICADR Building, Vasant Kunj Institutional Area Phase II, New Delhi 110070
e-mail: grc@pfrda.org.in
NPS Information Desk Toll Free No. (at PFRDA): 1800 110 708

The latest updates on NPS procedure/guidelines etc., are available on the PFRDA website www.pfrda.org.in / CRA website – www.npscra.nsdl.co.in Subscribers may visit the said websites for details of NPS.