SBI PENSION FUND SCHEME - CENTRAL GOVT - 26.2108 as on 17-07-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 22.4965 as on 17-07-2018 || SBI PENSION FUND SCHEME E - TIER I - 24.3263 as on 17-07-2018 || SBI PENSION FUND SCHEME C - TIER I - 24.6922 as on 17-07-2018 || SBI PENSION FUND SCHEME G - TIER I - 22.5363 as on 17-07-2018 || SBI PENSION FUND SCHEME E - TIER II - 22.4341 as on 17-07-2018 || SBI PENSION FUND SCHEME C - TIER II - 22.6106 as on 17-07-2018 || SBI PENSION FUND SCHEME G - TIER II - 21.5168 as on 17-07-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.2816 as on 17-07-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 16.704 as on 17-07-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.6399 as on 17-07-2018 || SBI PENSION FUND SCHEME A - TIER I - 11.3041 as on 17-07-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 17-07-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 25.4544 as on 17-07-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 22.6541 as on 17-07-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 28.4278 as on 17-07-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.3202 as on 17-07-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 20.2943 as on 17-07-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 23.1019 as on 17-07-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 21.3629 as on 17-07-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 20.8289 as on 17-07-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.1273 as on 17-07-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 17-07-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 12.9883 as on 17-07-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.2201 as on 17-07-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 17-07-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 25.4869 as on 17-07-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 22.748 as on 17-07-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.9925 as on 17-07-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 16.6906 as on 17-07-2018 || LIC PENSION FUND SCHEME E - TIER I - 18.2599 as on 17-07-2018 || LIC PENSION FUND SCHEME C - TIER I - 15.9179 as on 17-07-2018 || LIC PENSION FUND SCHEME G - TIER I - 16.385 as on 17-07-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.147 as on 17-07-2018 || LIC PENSION FUND SCHEME C - TIER II - 14.9195 as on 17-07-2018 || LIC PENSION FUND SCHEME G - TIER II - 16.4459 as on 17-07-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.8721 as on 17-07-2018 || LIC PENSION FUND SCHEME A - TIER I - 11.1788 as on 17-07-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 17-07-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 25.384 as on 17-07-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 24.5441 as on 17-07-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 20.7064 as on 17-07-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 22.4395 as on 17-07-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 21.0729 as on 17-07-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 19.4603 as on 17-07-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 18.4702 as on 17-07-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 10.8748 as on 17-07-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 17-07-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 25.689 as on 17-07-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 22.1776 as on 17-07-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 20.2972 as on 17-07-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 22.0434 as on 17-07-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 20.661 as on 17-07-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 19.7072 as on 17-07-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 17-07-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 11.1269 as on 17-07-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 17-07-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 28.4027 as on 17-07-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 24.6742 as on 17-07-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 20.9353 as on 17-07-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 22.404 as on 17-07-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 22.9711 as on 17-07-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 20.065 as on 17-07-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 17-07-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 11.0142 as on 17-07-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 17-07-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 21.1501 as on 17-07-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 16.0117 as on 17-07-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 15.4676 as on 17-07-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 18.3069 as on 17-07-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 15.1109 as on 17-07-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 15.795 as on 17-07-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 17-07-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.2773 as on 17-07-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 17-07-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.8786 as on 17-07-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 10.8758 as on 17-07-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 10.3816 as on 17-07-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 10.8121 as on 17-07-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.8403 as on 17-07-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.6024 as on 17-07-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 10.0207 as on 17-07-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 17-07-2018 ||

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A Subscriber can contact the PAO/ DTO through his DDO, for resolving his/her grievance, if against the PAO/ DTO. In case grievance pertains to other intermediaries, PAO will lodge the grievance on behalf of subscriber in CGMS. A Subscriber can also raise a grievance/ compliant in any of the following manner:

  1. Through the CRA Helpline using the T-PIN to register the complaint.
  2. Raise an online grievance through the CRA website using I-PIN.
  3. Approach the concerned PAO, who can raise a grievance on Subscriber's behalf.
  4. Send a physical letter to CRA or an e-mail to info.cra@nsdl.co.in mentioning the grievance.

A subscriber may also write to Grievance Redressal Cell, PFRDA, 1st Floor, ICADR Building, Vasant Kunj Institutional Area, Ph II New Delhi 70 (Email: grc@pfrda.org.in) for taking appropriate action. The Subscriber can check the status of the grievance in CRA website at www.cra-nsdl.com

Whenever a subscriber raises a grievance, a system generated alert goes to the entity against which the grievance is raised. The respective entity then resolves the grievance and post resolution details in CRA system.

When a subscriber registers a grievance in the CRA website (www.cra-nsdl.com), an unique token number is assigned to each and every grievance. Subscriber can use that token no. to know about the status of the grievances either through the call centre or through the CRA web-site.

A Subscriber can approach the Nodal Office in case of the following grievances:

  1. Non receipt of PRAN Card.
  2. Re-issue of PRAN Card.
  3. Re-issue of I-PIN/T-PIN.
  4. Submission of request for modification (Form S2) in subscriber details such as personal details, nomination details, employment details, etc.
  5. Incorrect/non updation of suscribers details (after submission of Form S2).
  6. Submission of request for Shifting of Subscriber (Form ISS-1).
  7. Contribution not uploaded by PAO.
  8. Delay in contribution upload by PAO.
  9. Submission of request for Transaction Statement.
  10. Queries regarding submission of PRAN application, change in subscriber details, shifting of subscriber etc.
  11. Queries relating to service term such as amount of NPS deduction, payment of salary, retirement benefits etc.
  12. Submission of request for withdrawal.

In case a Subscriber is dissatisfied with the resolution of their grievances, they may write to Grievance Redressal Cell (GRC), PFRDA at the below mentioned address for taking appropriate action.

Grievance Redressal Cell,
Pension Fund Regulatory and Development Authority,
1st, Floor, ICADR Building, Vasant Kunj Institutional Area Phase II, New Delhi 110070
e-mail: grc@pfrda.org.in
NPS Information Desk Toll Free No. (at PFRDA): 1800 110 708

The latest updates on NPS procedure/guidelines etc., are available on the PFRDA website www.pfrda.org.in / CRA website – www.npscra.nsdl.co.in Subscribers may visit the said websites for details of NPS.