Toll Free Number -1800 889 1030 of Atal Pension Yojana    (New NPS-CRA toll-free number 1800 210 0080. The old number will be discontinued shortly.)                                                       Go Paperless Opt for an Email Annual Transaction Statement                      Click Here for Aadhaar Seeding of APY Subscribers                       Are you interested in undergoing online training on NPS/APY(including central/state/autonomous body subscriber), if so please  Click Here                       As per PFRDA guidelines, contribution payment in NPS Tier II A/c through Credit Card is not permitted. Use other modes of payment such as Net Banking/ Debit Card / UPI for contributing in Tier II.                                         You can view your NPS Transactions in Consolidated Account Statement (CAS) shared by your Depository i.e. NSDL and CDSL. To add NPS Transactions in your CAS, Click Here.           


A Subscriber can contact the PAO/ DTO through his DDO, for resolving his/her grievance, if against the PAO/ DTO. In case grievance pertains to other intermediaries, PAO will lodge the grievance on behalf of subscriber in CGMS. A Subscriber can also raise a grievance/ compliant in any of the following manner:

  1. Through the CRA Helpline using the T-PIN to register the complaint.
  2. Raise an online grievance through the CRA website using I-PIN.
  3. Approach the concerned PAO, who can raise a grievance on Subscriber's behalf.
  4. Send a physical letter to CRA or an e-mail to info.cra@nsdl.co.in mentioning the grievance.

A subscriber may also write to Grievance Redressal Cell, PFRDA, 1st Floor, ICADR Building, Vasant Kunj Institutional Area, Ph II New Delhi 70 (Email: grc@pfrda.org.in) for taking appropriate action. The Subscriber can check the status of the grievance in CRA website at www.cra-nsdl.com

Whenever a subscriber raises a grievance, a system generated alert goes to the entity against which the grievance is raised. The respective entity then resolves the grievance and post resolution details in CRA system.

When a subscriber registers a grievance in the CRA website (www.cra-nsdl.com), an unique token number is assigned to each and every grievance. Subscriber can use that token no. to know about the status of the grievances either through the call centre or through the CRA web-site.

A Subscriber can approach the Nodal Office in case of the following grievances:

  1. Non receipt of PRAN Card.
  2. Re-issue of PRAN Card.
  3. Re-issue of I-PIN/T-PIN.
  4. Submission of request for modification (Form S2) in subscriber details such as personal details, nomination details, employment details, etc.
  5. Incorrect/non updation of suscribers details (after submission of Form S2).
  6. Submission of request for Shifting of Subscriber (Form ISS-1).
  7. Contribution not uploaded by PAO.
  8. Delay in contribution upload by PAO.
  9. Submission of request for Transaction Statement.
  10. Queries regarding submission of PRAN application, change in subscriber details, shifting of subscriber etc.
  11. Queries relating to service term such as amount of NPS deduction, payment of salary, retirement benefits etc.
  12. Submission of request for withdrawal.

In case a Subscriber is dissatisfied with the resolution of their grievances, they may write to Grievance Redressal Cell (GRC), PFRDA at the below mentioned address for taking appropriate action.

Grievance Redressal Cell,
Pension Fund Regulatory and Development Authority,
1st, Floor, ICADR Building, Vasant Kunj Institutional Area Phase II, New Delhi 110070
e-mail: grc@pfrda.org.in
NPS Information Desk Toll Free No. (at PFRDA): 1800 110 708

The latest updates on NPS procedure/guidelines etc., are available on the PFRDA website www.pfrda.org.in / CRA website – www.npscra.nsdl.co.in Subscribers may visit the said websites for details of NPS.