SBI PENSION FUND SCHEME - CENTRAL GOVT - 27.3481 as on 14-12-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 23.4836 as on 14-12-2018 || SBI PENSION FUND SCHEME E - TIER I - 24.138 as on 14-12-2018 || SBI PENSION FUND SCHEME C - TIER I - 25.5364 as on 14-12-2018 || SBI PENSION FUND SCHEME G - TIER I - 24.0273 as on 14-12-2018 || SBI PENSION FUND SCHEME E - TIER II - 22.2572 as on 14-12-2018 || SBI PENSION FUND SCHEME C - TIER II - 23.3525 as on 14-12-2018 || SBI PENSION FUND SCHEME G - TIER II - 22.9144 as on 14-12-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 22.208 as on 14-12-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 17.4352 as on 14-12-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 13.2163 as on 14-12-2018 || SBI PENSION FUND SCHEME A - TIER I - 11.6199 as on 14-12-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 26.5181 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 23.5989 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 28.1297 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.9641 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 21.5354 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 22.9331 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 22.0071 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 22.1478 as on 14-12-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 22.0445 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 14-12-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 13.531 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.5639 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 14-12-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 26.6202 as on 14-12-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 23.7588 as on 14-12-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.9926 as on 14-12-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 17.4738 as on 14-12-2018 || LIC PENSION FUND SCHEME E - TIER I - 18.2791 as on 14-12-2018 || LIC PENSION FUND SCHEME C - TIER I - 16.4392 as on 14-12-2018 || LIC PENSION FUND SCHEME G - TIER I - 17.6119 as on 14-12-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.3074 as on 14-12-2018 || LIC PENSION FUND SCHEME C - TIER II - 15.37 as on 14-12-2018 || LIC PENSION FUND SCHEME G - TIER II - 17.7434 as on 14-12-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 13.4566 as on 14-12-2018 || LIC PENSION FUND SCHEME A - TIER I - 11.5436 as on 14-12-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 14-12-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 25.4783 as on 14-12-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 25.1123 as on 14-12-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 22.1097 as on 14-12-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 22.5769 as on 14-12-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 21.6986 as on 14-12-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 20.6731 as on 14-12-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 19.1938 as on 14-12-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 11.1857 as on 14-12-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 14-12-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 25.7604 as on 14-12-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 22.921 as on 14-12-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 21.5904 as on 14-12-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 22.0125 as on 14-12-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 21.3616 as on 14-12-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 20.8463 as on 14-12-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 14-12-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 11.4679 as on 14-12-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 14-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 27.7889 as on 14-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 25.5654 as on 14-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 22.289 as on 14-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 21.9204 as on 14-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 23.78 as on 14-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 21.3637 as on 14-12-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 14-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 11.3447 as on 14-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 14-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 20.8324 as on 14-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 16.5172 as on 14-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 16.5176 as on 14-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 18.0103 as on 14-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 15.6194 as on 14-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 16.8649 as on 14-12-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 14-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.5631 as on 14-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 14-12-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.6132 as on 14-12-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 11.237 as on 14-12-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 11.0615 as on 14-12-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 11.1431 as on 14-12-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.5584 as on 14-12-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.9499 as on 14-12-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 10.6777 as on 14-12-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 14-12-2018 ||

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A Subscriber can contact the PAO/ DTO through his DDO, for resolving his/her grievance, if against the PAO/ DTO. In case grievance pertains to other intermediaries, PAO will lodge the grievance on behalf of subscriber in CGMS. A Subscriber can also raise a grievance/ compliant in any of the following manner:

  1. Through the CRA Helpline using the T-PIN to register the complaint.
  2. Raise an online grievance through the CRA website using I-PIN.
  3. Approach the concerned PAO, who can raise a grievance on Subscriber's behalf.
  4. Send a physical letter to CRA or an e-mail to info.cra@nsdl.co.in mentioning the grievance.

A subscriber may also write to Grievance Redressal Cell, PFRDA, 1st Floor, ICADR Building, Vasant Kunj Institutional Area, Ph II New Delhi 70 (Email: grc@pfrda.org.in) for taking appropriate action. The Subscriber can check the status of the grievance in CRA website at www.cra-nsdl.com

Whenever a subscriber raises a grievance, a system generated alert goes to the entity against which the grievance is raised. The respective entity then resolves the grievance and post resolution details in CRA system.

When a subscriber registers a grievance in the CRA website (www.cra-nsdl.com), an unique token number is assigned to each and every grievance. Subscriber can use that token no. to know about the status of the grievances either through the call centre or through the CRA web-site.

A Subscriber can approach the Nodal Office in case of the following grievances:

  1. Non receipt of PRAN Card.
  2. Re-issue of PRAN Card.
  3. Re-issue of I-PIN/T-PIN.
  4. Submission of request for modification (Form S2) in subscriber details such as personal details, nomination details, employment details, etc.
  5. Incorrect/non updation of suscribers details (after submission of Form S2).
  6. Submission of request for Shifting of Subscriber (Form ISS-1).
  7. Contribution not uploaded by PAO.
  8. Delay in contribution upload by PAO.
  9. Submission of request for Transaction Statement.
  10. Queries regarding submission of PRAN application, change in subscriber details, shifting of subscriber etc.
  11. Queries relating to service term such as amount of NPS deduction, payment of salary, retirement benefits etc.
  12. Submission of request for withdrawal.

In case a Subscriber is dissatisfied with the resolution of their grievances, they may write to Grievance Redressal Cell (GRC), PFRDA at the below mentioned address for taking appropriate action.

Grievance Redressal Cell,
Pension Fund Regulatory and Development Authority,
1st, Floor, ICADR Building, Vasant Kunj Institutional Area Phase II, New Delhi 110070
e-mail: grc@pfrda.org.in
NPS Information Desk Toll Free No. (at PFRDA): 1800 110 708

The latest updates on NPS procedure/guidelines etc., are available on the PFRDA website www.pfrda.org.in / CRA website – www.npscra.nsdl.co.in Subscribers may visit the said websites for details of NPS.