SBI PENSION FUND SCHEME - CENTRAL GOVT - 25.9193 as on 15-06-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 22.2422 as on 15-06-2018 || SBI PENSION FUND SCHEME E - TIER I - 24.2054 as on 15-06-2018 || SBI PENSION FUND SCHEME C - TIER I - 24.3481 as on 15-06-2018 || SBI PENSION FUND SCHEME G - TIER I - 22.2663 as on 15-06-2018 || SBI PENSION FUND SCHEME E - TIER II - 22.325 as on 15-06-2018 || SBI PENSION FUND SCHEME C - TIER II - 22.2931 as on 15-06-2018 || SBI PENSION FUND SCHEME G - TIER II - 21.2707 as on 15-06-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.0511 as on 15-06-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 16.5103 as on 15-06-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.4829 as on 15-06-2018 || SBI PENSION FUND SCHEME A - TIER I - 11.1476 as on 15-06-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 15-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 25.1789 as on 15-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 22.4094 as on 15-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 28.2288 as on 15-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.0363 as on 15-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 20.0553 as on 15-06-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 22.9259 as on 15-06-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 21.0795 as on 15-06-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 20.6011 as on 15-06-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.9039 as on 15-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 15-06-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 12.8369 as on 15-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.1459 as on 15-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 15-06-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 25.2264 as on 15-06-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 22.5218 as on 15-06-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.7823 as on 15-06-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 16.5165 as on 15-06-2018 || LIC PENSION FUND SCHEME E - TIER I - 18.3144 as on 15-06-2018 || LIC PENSION FUND SCHEME C - TIER I - 15.6871 as on 15-06-2018 || LIC PENSION FUND SCHEME G - TIER I - 16.1726 as on 15-06-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.2098 as on 15-06-2018 || LIC PENSION FUND SCHEME C - TIER II - 14.6947 as on 15-06-2018 || LIC PENSION FUND SCHEME G - TIER II - 16.2306 as on 15-06-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.7306 as on 15-06-2018 || LIC PENSION FUND SCHEME A - TIER I - 11.0977 as on 15-06-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 15-06-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 25.9208 as on 15-06-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 24.2219 as on 15-06-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 20.435 as on 15-06-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 22.9146 as on 15-06-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 20.7785 as on 15-06-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 19.2163 as on 15-06-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 18.3468 as on 15-06-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 11.06 as on 15-06-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 15-06-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 25.7107 as on 15-06-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 21.9107 as on 15-06-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 20.0669 as on 15-06-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 22.0368 as on 15-06-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 20.4048 as on 15-06-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 19.4969 as on 15-06-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 15-06-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 11.0534 as on 15-06-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 15-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 28.167 as on 15-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 24.3641 as on 15-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 20.6755 as on 15-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 22.2146 as on 15-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 22.6898 as on 15-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 19.827 as on 15-06-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 15-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 10.9777 as on 15-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 15-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 21.0084 as on 15-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 15.7992 as on 15-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 15.2731 as on 15-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 18.1843 as on 15-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 14.9203 as on 15-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 15.6032 as on 15-06-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 15-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.2884 as on 15-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 15-06-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.6898 as on 15-06-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 10.7322 as on 15-06-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 10.2563 as on 15-06-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 10.7409 as on 15-06-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.6522 as on 15-06-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.4482 as on 15-06-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 9.8965 as on 15-06-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 15-06-2018 ||

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A Subscriber can contact the PAO/ DTO through his DDO, for resolving his/her grievance, if against the PAO/ DTO. In case grievance pertains to other intermediaries, PAO will lodge the grievance on behalf of subscriber in CGMS. A Subscriber can also raise a grievance/ compliant in any of the following manner:

  1. Through the CRA Helpline using the T-PIN to register the complaint.
  2. Raise an online grievance through the CRA website using I-PIN.
  3. Approach the concerned PAO, who can raise a grievance on Subscriber's behalf.
  4. Send a physical letter to CRA or an e-mail to info.cra@nsdl.co.in mentioning the grievance.

A subscriber may also write to Grievance Redressal Cell, PFRDA, 1st Floor, ICADR Building, Vasant Kunj Institutional Area, Ph II New Delhi 70 (Email: grc@pfrda.org.in) for taking appropriate action. The Subscriber can check the status of the grievance in CRA website at www.cra-nsdl.com

Whenever a subscriber raises a grievance, a system generated alert goes to the entity against which the grievance is raised. The respective entity then resolves the grievance and post resolution details in CRA system.

When a subscriber registers a grievance in the CRA website (www.cra-nsdl.com), an unique token number is assigned to each and every grievance. Subscriber can use that token no. to know about the status of the grievances either through the call centre or through the CRA web-site.

A Subscriber can approach the Nodal Office in case of the following grievances:

  1. Non receipt of PRAN Card.
  2. Re-issue of PRAN Card.
  3. Re-issue of I-PIN/T-PIN.
  4. Submission of request for modification (Form S2) in subscriber details such as personal details, nomination details, employment details, etc.
  5. Incorrect/non updation of suscribers details (after submission of Form S2).
  6. Submission of request for Shifting of Subscriber (Form ISS-1).
  7. Contribution not uploaded by PAO.
  8. Delay in contribution upload by PAO.
  9. Submission of request for Transaction Statement.
  10. Queries regarding submission of PRAN application, change in subscriber details, shifting of subscriber etc.
  11. Queries relating to service term such as amount of NPS deduction, payment of salary, retirement benefits etc.
  12. Submission of request for withdrawal.

In case a Subscriber is dissatisfied with the resolution of their grievances, they may write to Grievance Redressal Cell (GRC), PFRDA at the below mentioned address for taking appropriate action.

Grievance Redressal Cell,
Pension Fund Regulatory and Development Authority,
1st, Floor, ICADR Building, Vasant Kunj Institutional Area Phase II, New Delhi 110070
e-mail: grc@pfrda.org.in
NPS Information Desk Toll Free No. (at PFRDA): 1800 110 708

The latest updates on NPS procedure/guidelines etc., are available on the PFRDA website www.pfrda.org.in / CRA website – www.npscra.nsdl.co.in Subscribers may visit the said websites for details of NPS.