SBI PENSION FUND SCHEME - CENTRAL GOVT - 25.9756 as on 20-04-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 22.3065 as on 20-04-2018 || SBI PENSION FUND SCHEME E - TIER I - 23.6401 as on 20-04-2018 || SBI PENSION FUND SCHEME C - TIER I - 24.5452 as on 20-04-2018 || SBI PENSION FUND SCHEME G - TIER I - 22.3613 as on 20-04-2018 || SBI PENSION FUND SCHEME E - TIER II - 21.8028 as on 20-04-2018 || SBI PENSION FUND SCHEME C - TIER II - 22.453 as on 20-04-2018 || SBI PENSION FUND SCHEME G - TIER II - 21.3426 as on 20-04-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.0935 as on 20-04-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 16.551 as on 20-04-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.5114 as on 20-04-2018 || SBI PENSION FUND SCHEME A - TIER I - 11.1497 as on 20-04-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 20-04-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 25.2422 as on 20-04-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 22.4699 as on 20-04-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 27.7626 as on 20-04-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.2013 as on 20-04-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 20.1303 as on 20-04-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 22.5497 as on 20-04-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 21.216 as on 20-04-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 20.6764 as on 20-04-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.9416 as on 20-04-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 20-04-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 12.8556 as on 20-04-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.0279 as on 20-04-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 20-04-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 25.2959 as on 20-04-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 22.5946 as on 20-04-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.8445 as on 20-04-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 16.5992 as on 20-04-2018 || LIC PENSION FUND SCHEME E - TIER I - 18.2886 as on 20-04-2018 || LIC PENSION FUND SCHEME C - TIER I - 15.8197 as on 20-04-2018 || LIC PENSION FUND SCHEME G - TIER I - 16.1994 as on 20-04-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.2959 as on 20-04-2018 || LIC PENSION FUND SCHEME C - TIER II - 14.8288 as on 20-04-2018 || LIC PENSION FUND SCHEME G - TIER II - 16.1907 as on 20-04-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.7888 as on 20-04-2018 || LIC PENSION FUND SCHEME A - TIER I - 10.9804 as on 20-04-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 20-04-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 25.8587 as on 20-04-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 24.3957 as on 20-04-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 20.5275 as on 20-04-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 22.8678 as on 20-04-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 20.9366 as on 20-04-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 19.3066 as on 20-04-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 18.4163 as on 20-04-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 11.0661 as on 20-04-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 20-04-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 25.5224 as on 20-04-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 22.0663 as on 20-04-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 20.1485 as on 20-04-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 21.8863 as on 20-04-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 20.5641 as on 20-04-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 19.5775 as on 20-04-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 20-04-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 10.937 as on 20-04-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 20-04-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 27.5991 as on 20-04-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 24.5403 as on 20-04-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 20.7401 as on 20-04-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 21.7601 as on 20-04-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 22.8393 as on 20-04-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 19.8901 as on 20-04-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 20-04-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 10.9991 as on 20-04-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 20-04-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 20.4709 as on 20-04-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 15.905 as on 20-04-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 15.3036 as on 20-04-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 17.7218 as on 20-04-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 15.0235 as on 20-04-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 15.6688 as on 20-04-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 20-04-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.2521 as on 20-04-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 20-04-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.5275 as on 20-04-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 10.7998 as on 20-04-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 10.2996 as on 20-04-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 10.6276 as on 20-04-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.4907 as on 20-04-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.5213 as on 20-04-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 9.9308 as on 20-04-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 20-04-2018

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Grievances

NL-AO can raise a grievance through the NPS-Lite website www.cra-npslite.com with its User ID and I-PIN. NL-AO can raise the grievance only through the above-mentioned modes. CRA shall not take cognizance of grievance raised through any other modes such as submitting physical letter etc.

Entity raising the grievance needs to provide the details with respect to its Entity ID, nature of the grievance, whether grievance is raised first time or is a reminder etc. Some of these details will be mandatory in nature.

NL-AO can raise grievance with respect to the following:

Grievance against CRA:

  • PRAN allotted but cards not received
  • PRAN not allotted /partially allotted
  • Withdrawal amount not received

The NL-AO can raise the following grievances against CRA on behalf of the Subscriber:

  • Incorrect PRAN account details on registration – (Personal/Employment/Nomination Scheme setup)
  • Statement of Transaction not received.
  • Change in signature/photograph request not updated

On receipt of the grievance, CRA shall issue a Token number as acknowledgement. If grievance is logged through CRA website, the token number will be displayed on the screen on successful submission of grievance. The details of the token number will also be intimated by CRA at the email address of the NL-AO.

The aggregators can check the status of the grievance by logging to the NPS-Lite website or through the call center by using token number. On resolution of the grievance, CRA shall send an email to the NL-AO containing the details of resolution.

NL-AO can login to CRA website using the I-PIN and check the details of the grievances raised against it by the Subscribers. NL-AO shall resolve the grievance and mention the action taken in the resolution field provided for this purpose.CRA shall send the resolution remark of the NL-AO to the Subscriber who has raised the grievance.

If a grievance is not resolved within a certain defined period then the same will get escalated to next level for resolution and will follow the similar procedure of assignment and resolution as described for the first level.

The process of viewing the Grievance status is as follows:-

  • User will select the “View Status” screen after login in or select “the limited access view” on the NPS-Lite system.
  • User will provide either the token number of grievance or date range (from-date and to-date) to check the status. For limited access view, the user will need to provide both the token number and the Entity Id on whose behalf the grievance is raised.
  • The system will display all grievances with status and grievance logged date.
  • The user will select the grievance from the displayed list.
  • The system will display the status of the grievance along with the details. For the resolved grievance, resolution details will also be shown.