SBI PENSION FUND SCHEME - CENTRAL GOVT - 26.1853 as on 12-10-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 22.4984 as on 12-10-2018 || SBI PENSION FUND SCHEME E - TIER I - 23.2595 as on 12-10-2018 || SBI PENSION FUND SCHEME C - TIER I - 24.8811 as on 12-10-2018 || SBI PENSION FUND SCHEME G - TIER I - 22.6678 as on 12-10-2018 || SBI PENSION FUND SCHEME E - TIER II - 21.4423 as on 12-10-2018 || SBI PENSION FUND SCHEME C - TIER II - 22.755 as on 12-10-2018 || SBI PENSION FUND SCHEME G - TIER II - 21.6774 as on 12-10-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.2623 as on 12-10-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 16.7154 as on 12-10-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.6661 as on 12-10-2018 || SBI PENSION FUND SCHEME A - TIER I - 11.2229 as on 12-10-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 12-10-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 25.4042 as on 12-10-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 22.6141 as on 12-10-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 27.1106 as on 12-10-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.3555 as on 12-10-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 20.4262 as on 12-10-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 22.0967 as on 12-10-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 21.4412 as on 12-10-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 20.9317 as on 12-10-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.125 as on 12-10-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 12-10-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 12.9649 as on 12-10-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.4154 as on 12-10-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 12-10-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 25.4583 as on 12-10-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 22.7017 as on 12-10-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.0187 as on 12-10-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 16.6769 as on 12-10-2018 || LIC PENSION FUND SCHEME E - TIER I - 17.6427 as on 12-10-2018 || LIC PENSION FUND SCHEME C - TIER I - 15.9775 as on 12-10-2018 || LIC PENSION FUND SCHEME G - TIER I - 16.4726 as on 12-10-2018 || LIC PENSION FUND SCHEME E - TIER II - 14.7302 as on 12-10-2018 || LIC PENSION FUND SCHEME C - TIER II - 14.9225 as on 12-10-2018 || LIC PENSION FUND SCHEME G - TIER II - 16.5797 as on 12-10-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.8491 as on 12-10-2018 || LIC PENSION FUND SCHEME A - TIER I - 11.2735 as on 12-10-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 12-10-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 24.4849 as on 12-10-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 24.5207 as on 12-10-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 20.7942 as on 12-10-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 21.7198 as on 12-10-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 21.1216 as on 12-10-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 19.5752 as on 12-10-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 18.4386 as on 12-10-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 10.8165 as on 12-10-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 12-10-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 24.6992 as on 12-10-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 22.3133 as on 12-10-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 20.386 as on 12-10-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 21.1725 as on 12-10-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 20.8316 as on 12-10-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 19.8514 as on 12-10-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 12-10-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 11.3187 as on 12-10-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 12-10-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 26.9619 as on 12-10-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 24.9171 as on 12-10-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 21.0644 as on 12-10-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 21.2653 as on 12-10-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 23.1822 as on 12-10-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 20.2024 as on 12-10-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 12-10-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 10.9882 as on 12-10-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 12-10-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 20.117 as on 12-10-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 16.1096 as on 12-10-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 15.5518 as on 12-10-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 17.3831 as on 12-10-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 15.2293 as on 12-10-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 15.8814 as on 12-10-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 12-10-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.2414 as on 12-10-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 12-10-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.2992 as on 12-10-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 10.9462 as on 12-10-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 10.4595 as on 12-10-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 10.9994 as on 12-10-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.2632 as on 12-10-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.6669 as on 12-10-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 10.0849 as on 12-10-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 12-10-2018 ||

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Grievances

NL-AO can raise a grievance through the NPS-Lite website www.cra-npslite.com with its User ID and I-PIN. NL-AO can raise the grievance only through the above-mentioned modes. CRA shall not take cognizance of grievance raised through any other modes such as submitting physical letter etc.

Entity raising the grievance needs to provide the details with respect to its Entity ID, nature of the grievance, whether grievance is raised first time or is a reminder etc. Some of these details will be mandatory in nature.

NL-AO can raise grievance with respect to the following:

Grievance against CRA:

  • PRAN allotted but cards not received
  • PRAN not allotted /partially allotted
  • Withdrawal amount not received

The NL-AO can raise the following grievances against CRA on behalf of the Subscriber:

  • Incorrect PRAN account details on registration – (Personal/Employment/Nomination Scheme setup)
  • Statement of Transaction not received.
  • Change in signature/photograph request not updated

On receipt of the grievance, CRA shall issue a Token number as acknowledgement. If grievance is logged through CRA website, the token number will be displayed on the screen on successful submission of grievance. The details of the token number will also be intimated by CRA at the email address of the NL-AO.

The aggregators can check the status of the grievance by logging to the NPS-Lite website or through the call center by using token number. On resolution of the grievance, CRA shall send an email to the NL-AO containing the details of resolution.

NL-AO can login to CRA website using the I-PIN and check the details of the grievances raised against it by the Subscribers. NL-AO shall resolve the grievance and mention the action taken in the resolution field provided for this purpose.CRA shall send the resolution remark of the NL-AO to the Subscriber who has raised the grievance.

If a grievance is not resolved within a certain defined period then the same will get escalated to next level for resolution and will follow the similar procedure of assignment and resolution as described for the first level.

The process of viewing the Grievance status is as follows:-

  • User will select the “View Status” screen after login in or select “the limited access view” on the NPS-Lite system.
  • User will provide either the token number of grievance or date range (from-date and to-date) to check the status. For limited access view, the user will need to provide both the token number and the Entity Id on whose behalf the grievance is raised.
  • The system will display all grievances with status and grievance logged date.
  • The user will select the grievance from the displayed list.
  • The system will display the status of the grievance along with the details. For the resolved grievance, resolution details will also be shown.

Ombudsman is a person appointed by Pension Fund Regulatory and Development Authority (PFRDA). PFRDA may appoint one or more Ombudsmen for different territorial jurisdiction.

Ombudsman’s important role is to receive, consider and facilitate resolution of complaints or grievances which fall within the ambit of PFRDA (Redressal of Subscriber Grievance) Regulations, 2015 (hereinafter referred as ‘the regulations’).

At present there is only one Ombudsmen appointed by PFRDA. Shri Vinod Kumar Pande is appointed as Ombudsman by PFRDA. The details of the ombudsman are as follows.

Address:

Shri Vinod Kumar Pande
C/o Pension Fund Regulatory and Development Authority,
Plot No-14/A, Chhatrapati Shivaji Bhawan, Qutab Instititional Area,
New Delhi-110016
The details of Ombudsman appointed are also available on PFRDA website – www.pfrda.org.in.

An appeal can be filed with the Ombudsman under the regulations -

(a) by a complainant whose grievance has not been resolved within thirty days from the escalation of the grievance to National Pension System Trust

(b) by a complainant, where a complaint has been made directly against the National Pension System Trust and no other intermediary and the same remains unresolved within the specified period of thirty days(a) by a complainant whose grievance has not been resolved within thirty days from the escalation of the grievance to National Pension System Trust

The appeal shall be in writing, duly signed by the complainant or his authorised representative (not being a legal practitioner) in the form as specified the regulations and supported by documents, if any.

The Ombudsman may dismiss an appeal when such appeal is frivolous in his opinion or if the appeal is not adhering to the conditions specified in the regulations.

For more details, PFRDA (Redressal of Subscriber Grievance) Regulations, 2015 can be referred under the menu ‘Regulations’ on PFRDA’s website www.pfrda.org.in