SBI PENSION FUND SCHEME - CENTRAL GOVT - 26.008 as on 19-01-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 22.341 as on 19-01-2018 || SBI PENSION FUND SCHEME E - TIER I - 24.3269 as on 19-01-2018 || SBI PENSION FUND SCHEME C - TIER I - 24.4823 as on 19-01-2018 || SBI PENSION FUND SCHEME G - TIER I - 22.2851 as on 19-01-2018 || SBI PENSION FUND SCHEME E - TIER II - 22.4346 as on 19-01-2018 || SBI PENSION FUND SCHEME C - TIER II - 22.416 as on 19-01-2018 || SBI PENSION FUND SCHEME G - TIER II - 21.2932 as on 19-01-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.1163 as on 19-01-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 16.5658 as on 19-01-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.5349 as on 19-01-2018 || SBI PENSION FUND SCHEME A - TIER I - 10.8665 as on 19-01-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 19-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 25.3299 as on 19-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 22.5568 as on 19-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 28.7054 as on 19-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.1572 as on 19-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 20.103 as on 19-01-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 23.2572 as on 19-01-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 21.1738 as on 19-01-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 20.6172 as on 19-01-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.0243 as on 19-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 19-01-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 12.9051 as on 19-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 10.8314 as on 19-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 19-01-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 25.3484 as on 19-01-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 22.6484 as on 19-01-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.8789 as on 19-01-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 16.6634 as on 19-01-2018 || LIC PENSION FUND SCHEME E - TIER I - 18.8747 as on 19-01-2018 || LIC PENSION FUND SCHEME C - TIER I - 15.8643 as on 19-01-2018 || LIC PENSION FUND SCHEME G - TIER I - 16.0476 as on 19-01-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.7723 as on 19-01-2018 || LIC PENSION FUND SCHEME C - TIER II - 14.8653 as on 19-01-2018 || LIC PENSION FUND SCHEME G - TIER II - 15.9911 as on 19-01-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.8366 as on 19-01-2018 || LIC PENSION FUND SCHEME A - TIER I - 10.7902 as on 19-01-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 19-01-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 26.7029 as on 19-01-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 24.2989 as on 19-01-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 20.5071 as on 19-01-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 23.6228 as on 19-01-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 20.922 as on 19-01-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 19.2676 as on 19-01-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 18.4607 as on 19-01-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 10.8156 as on 19-01-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 19-01-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 26.8035 as on 19-01-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 21.9964 as on 19-01-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 20.0653 as on 19-01-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 22.9103 as on 19-01-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 20.486 as on 19-01-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 19.4864 as on 19-01-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 19-01-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 10.741 as on 19-01-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 19-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 28.5978 as on 19-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 24.4305 as on 19-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 20.6569 as on 19-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 22.5365 as on 19-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 22.7681 as on 19-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 19.8044 as on 19-01-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 19-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 10.9031 as on 19-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 19-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 21.0189 as on 19-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 15.874 as on 19-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 15.2777 as on 19-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 18.2086 as on 19-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 14.9682 as on 19-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 15.6125 as on 19-01-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 19-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 10.8482 as on 19-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 19-01-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.7161 as on 19-01-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 10.722 as on 19-01-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 10.2675 as on 19-01-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 10.4389 as on 19-01-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.689 as on 19-01-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.4392 as on 19-01-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 9.9147 as on 19-01-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 19-01-2018

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Grievances

NL-AO can raise a grievance through the NPS-Lite website www.cra-npslite.com with its User ID and I-PIN. NL-AO can raise the grievance only through the above-mentioned modes. CRA shall not take cognizance of grievance raised through any other modes such as submitting physical letter etc.

Entity raising the grievance needs to provide the details with respect to its Entity ID, nature of the grievance, whether grievance is raised first time or is a reminder etc. Some of these details will be mandatory in nature.

NL-AO can raise grievance with respect to the following:

Grievance against CRA:

  • PRAN allotted but cards not received
  • PRAN not allotted /partially allotted
  • Withdrawal amount not received

The NL-AO can raise the following grievances against CRA on behalf of the Subscriber:

  • Incorrect PRAN account details on registration – (Personal/Employment/Nomination Scheme setup)
  • Statement of Transaction not received.
  • Change in signature/photograph request not updated

On receipt of the grievance, CRA shall issue a Token number as acknowledgement. If grievance is logged through CRA website, the token number will be displayed on the screen on successful submission of grievance. The details of the token number will also be intimated by CRA at the email address of the NL-AO.

The aggregators can check the status of the grievance by logging to the NPS-Lite website or through the call center by using token number. On resolution of the grievance, CRA shall send an email to the NL-AO containing the details of resolution.

NL-AO can login to CRA website using the I-PIN and check the details of the grievances raised against it by the Subscribers. NL-AO shall resolve the grievance and mention the action taken in the resolution field provided for this purpose.CRA shall send the resolution remark of the NL-AO to the Subscriber who has raised the grievance.

If a grievance is not resolved within a certain defined period then the same will get escalated to next level for resolution and will follow the similar procedure of assignment and resolution as described for the first level.

The process of viewing the Grievance status is as follows:-

  • User will select the “View Status” screen after login in or select “the limited access view” on the NPS-Lite system.
  • User will provide either the token number of grievance or date range (from-date and to-date) to check the status. For limited access view, the user will need to provide both the token number and the Entity Id on whose behalf the grievance is raised.
  • The system will display all grievances with status and grievance logged date.
  • The user will select the grievance from the displayed list.
  • The system will display the status of the grievance along with the details. For the resolved grievance, resolution details will also be shown.