SBI PENSION FUND SCHEME - CENTRAL GOVT - 26.0116 as on 24-04-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 22.3325 as on 24-04-2018 || SBI PENSION FUND SCHEME E - TIER I - 23.777 as on 24-04-2018 || SBI PENSION FUND SCHEME C - TIER I - 24.5095 as on 24-04-2018 || SBI PENSION FUND SCHEME G - TIER I - 22.401 as on 24-04-2018 || SBI PENSION FUND SCHEME E - TIER II - 21.9292 as on 24-04-2018 || SBI PENSION FUND SCHEME C - TIER II - 22.432 as on 24-04-2018 || SBI PENSION FUND SCHEME G - TIER II - 21.3804 as on 24-04-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.1228 as on 24-04-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 16.57 as on 24-04-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.5256 as on 24-04-2018 || SBI PENSION FUND SCHEME A - TIER I - 11.1655 as on 24-04-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 24-04-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 25.2652 as on 24-04-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 22.4902 as on 24-04-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 27.9048 as on 24-04-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.1751 as on 24-04-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 20.1519 as on 24-04-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 22.6436 as on 24-04-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 21.192 as on 24-04-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 20.7138 as on 24-04-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.9639 as on 24-04-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 24-04-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 12.8694 as on 24-04-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.0358 as on 24-04-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 24-04-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 25.3295 as on 24-04-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 22.6255 as on 24-04-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.874 as on 24-04-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 16.6193 as on 24-04-2018 || LIC PENSION FUND SCHEME E - TIER I - 18.3429 as on 24-04-2018 || LIC PENSION FUND SCHEME C - TIER I - 15.8206 as on 24-04-2018 || LIC PENSION FUND SCHEME G - TIER I - 16.236 as on 24-04-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.3301 as on 24-04-2018 || LIC PENSION FUND SCHEME C - TIER II - 14.8272 as on 24-04-2018 || LIC PENSION FUND SCHEME G - TIER II - 16.2428 as on 24-04-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.8048 as on 24-04-2018 || LIC PENSION FUND SCHEME A - TIER I - 10.9883 as on 24-04-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 24-04-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 25.9064 as on 24-04-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 24.3786 as on 24-04-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 20.5686 as on 24-04-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 22.9093 as on 24-04-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 20.9258 as on 24-04-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 19.3485 as on 24-04-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 18.4309 as on 24-04-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 11.0714 as on 24-04-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 24-04-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 25.6192 as on 24-04-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 22.0122 as on 24-04-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 20.1905 as on 24-04-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 21.9646 as on 24-04-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 20.5241 as on 24-04-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 19.6228 as on 24-04-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 24-04-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 10.9448 as on 24-04-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 24-04-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 27.7812 as on 24-04-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 24.4951 as on 24-04-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 20.772 as on 24-04-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 21.9035 as on 24-04-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 22.7972 as on 24-04-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 19.926 as on 24-04-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 24-04-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 10.9784 as on 24-04-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 24-04-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 20.6216 as on 24-04-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 15.8901 as on 24-04-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 15.3418 as on 24-04-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 17.8496 as on 24-04-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 15.0088 as on 24-04-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 15.6971 as on 24-04-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 24-04-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.2447 as on 24-04-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 24-04-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.5486 as on 24-04-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 10.8055 as on 24-04-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 10.3095 as on 24-04-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 10.6352 as on 24-04-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.5132 as on 24-04-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.5214 as on 24-04-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 9.9509 as on 24-04-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 24-04-2018

Login

Grievances

NL-AO can raise a grievance through the NPS-Lite website www.cra-npslite.com with its User ID and I-PIN. NL-AO can raise the grievance only through the above-mentioned modes. CRA shall not take cognizance of grievance raised through any other modes such as submitting physical letter etc.

Entity raising the grievance needs to provide the details with respect to its Entity ID, nature of the grievance, whether grievance is raised first time or is a reminder etc. Some of these details will be mandatory in nature.

NL-AO can raise grievance with respect to the following:

Grievance against CRA:

  • PRAN allotted but cards not received
  • PRAN not allotted /partially allotted
  • Withdrawal amount not received

The NL-AO can raise the following grievances against CRA on behalf of the Subscriber:

  • Incorrect PRAN account details on registration – (Personal/Employment/Nomination Scheme setup)
  • Statement of Transaction not received.
  • Change in signature/photograph request not updated

On receipt of the grievance, CRA shall issue a Token number as acknowledgement. If grievance is logged through CRA website, the token number will be displayed on the screen on successful submission of grievance. The details of the token number will also be intimated by CRA at the email address of the NL-AO.

The aggregators can check the status of the grievance by logging to the NPS-Lite website or through the call center by using token number. On resolution of the grievance, CRA shall send an email to the NL-AO containing the details of resolution.

NL-AO can login to CRA website using the I-PIN and check the details of the grievances raised against it by the Subscribers. NL-AO shall resolve the grievance and mention the action taken in the resolution field provided for this purpose.CRA shall send the resolution remark of the NL-AO to the Subscriber who has raised the grievance.

If a grievance is not resolved within a certain defined period then the same will get escalated to next level for resolution and will follow the similar procedure of assignment and resolution as described for the first level.

The process of viewing the Grievance status is as follows:-

  • User will select the “View Status” screen after login in or select “the limited access view” on the NPS-Lite system.
  • User will provide either the token number of grievance or date range (from-date and to-date) to check the status. For limited access view, the user will need to provide both the token number and the Entity Id on whose behalf the grievance is raised.
  • The system will display all grievances with status and grievance logged date.
  • The user will select the grievance from the displayed list.
  • The system will display the status of the grievance along with the details. For the resolved grievance, resolution details will also be shown.