SBI PENSION FUND SCHEME - CENTRAL GOVT - 26.1401 as on 13-07-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 22.4328 as on 13-07-2018 || SBI PENSION FUND SCHEME E - TIER I - 24.3603 as on 13-07-2018 || SBI PENSION FUND SCHEME C - TIER I - 24.6486 as on 13-07-2018 || SBI PENSION FUND SCHEME G - TIER I - 22.4374 as on 13-07-2018 || SBI PENSION FUND SCHEME E - TIER II - 22.4662 as on 13-07-2018 || SBI PENSION FUND SCHEME C - TIER II - 22.5685 as on 13-07-2018 || SBI PENSION FUND SCHEME G - TIER II - 21.4212 as on 13-07-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.2313 as on 13-07-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 16.6569 as on 13-07-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.6012 as on 13-07-2018 || SBI PENSION FUND SCHEME A - TIER I - 11.2697 as on 13-07-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 13-07-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 25.3977 as on 13-07-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 22.5997 as on 13-07-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 28.459 as on 13-07-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.2945 as on 13-07-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 20.2009 as on 13-07-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 23.1421 as on 13-07-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 21.3226 as on 13-07-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 20.7333 as on 13-07-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.0783 as on 13-07-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 13-07-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 12.9544 as on 13-07-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.2113 as on 13-07-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 13-07-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 25.4201 as on 13-07-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 22.6896 as on 13-07-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.9353 as on 13-07-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 16.6407 as on 13-07-2018 || LIC PENSION FUND SCHEME E - TIER I - 18.3037 as on 13-07-2018 || LIC PENSION FUND SCHEME C - TIER I - 15.8851 as on 13-07-2018 || LIC PENSION FUND SCHEME G - TIER I - 16.3018 as on 13-07-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.1915 as on 13-07-2018 || LIC PENSION FUND SCHEME C - TIER II - 14.8846 as on 13-07-2018 || LIC PENSION FUND SCHEME G - TIER II - 16.3627 as on 13-07-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.8323 as on 13-07-2018 || LIC PENSION FUND SCHEME A - TIER I - 11.1762 as on 13-07-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 13-07-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 25.8024 as on 13-07-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 24.4955 as on 13-07-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 20.6187 as on 13-07-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 22.8108 as on 13-07-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 21.0187 as on 13-07-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 19.3765 as on 13-07-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 18.466 as on 13-07-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 10.8467 as on 13-07-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 13-07-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 25.7714 as on 13-07-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 22.1256 as on 13-07-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 20.2167 as on 13-07-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 22.1227 as on 13-07-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 20.6266 as on 13-07-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 19.6298 as on 13-07-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 13-07-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 11.1178 as on 13-07-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 13-07-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 28.454 as on 13-07-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 24.6335 as on 13-07-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 20.8492 as on 13-07-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 22.4423 as on 13-07-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 22.9334 as on 13-07-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 19.9826 as on 13-07-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 13-07-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 10.972 as on 13-07-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 13-07-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 21.1998 as on 13-07-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 15.9874 as on 13-07-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 15.4043 as on 13-07-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 18.349 as on 13-07-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 15.0892 as on 13-07-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 15.7265 as on 13-07-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 13-07-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.2011 as on 13-07-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 13-07-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.921 as on 13-07-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 10.8644 as on 13-07-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 10.3368 as on 13-07-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 10.8036 as on 13-07-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.8855 as on 13-07-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.5702 as on 13-07-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 9.977 as on 13-07-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 13-07-2018 ||

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Grievances

1. How can an Aggregator raise a grievance in CRA system?

NL-AO can raise a grievance through the NPS-Lite website www.cra-npslite.com with its User ID and I-PIN. NL-AO can raise the grievance only through the above-mentioned modes. CRA shall not take cognizance of grievance raised through any other modes such as submitting physical letter etc.

2. What are the details to be provided at the time of registering the grievance?

Entity raising the grievance needs to provide the details with respect to its Entity ID, nature of the grievance, whether grievance is raised first time or is a reminder etc. Some of these details will be mandatory in nature.

3. What are the types of grievances that can be raised by NL-AO?

NL-AO can raise grievance with respect to the following:

Grievance against CRA:

  • PRAN allotted but cards not received
  • PRAN not allotted /partially allotted
  • Withdrawal amount not received

4. What are the grievances a NL-AO can raise against CRA on behalf of Subscriber?

The NL-AO can raise the following grievances against CRA on behalf of the Subscriber:

  • Incorrect PRAN account details on registration – (Personal/Employment/Nomination Scheme setup)
  • Statement of Transaction not received.
  • Change in signature/photograph request not updated

5. How can the aggregators check the status of the grievance/complaint logged?

On receipt of the grievance, CRA shall issue a Token number as acknowledgement. If grievance is logged through CRA website, the token number will be displayed on the screen on successful submission of grievance. The details of the token number will also be intimated by CRA at the email address of the NL-AO.

The aggregators can check the status of the grievance by logging to the NPS-Lite website or through the call center by using token number. On resolution of the grievance, CRA shall send an email to the NL-AO containing the details of resolution.

6. How shall NL-AO resolve the grievance rose against it?

NL-AO can login to CRA website using the I-PIN and check the details of the grievances raised against it by the Subscribers. NL-AO shall resolve the grievance and mention the action taken in the resolution field provided for this purpose.CRA shall send the resolution remark of the NL-AO to the Subscriber who has raised the grievance.

7. Whether there is any mechanism for escalation for grievance not resolved?

If a grievance is not resolved within a certain defined period then the same will get escalated to next level for resolution and will follow the similar procedure of assignment and resolution as described for the first level.

8. What is the process to view the Grievance status?

The process of viewing the Grievance status is as follows:-

  • User will select the “View Status” screen after login in or select “the limited access view” on the NPS-Lite system.
  • User will provide either the token number of grievance or date range (from-date and to-date) to check the status. For limited access view, the user will need to provide both the token number and the Entity Id on whose behalf the grievance is raised.
  • The system will display all grievances with status and grievance logged date.
  • The user will select the grievance from the displayed list.
  • The system will display the status of the grievance along with the details. For the resolved grievance, resolution details will also be shown.