SBI PENSION FUND SCHEME - CENTRAL GOVT - 25.869 as on 16-01-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 22.2277 as on 16-01-2018 || SBI PENSION FUND SCHEME E - TIER I - 23.9539 as on 16-01-2018 || SBI PENSION FUND SCHEME C - TIER I - 24.4036 as on 16-01-2018 || SBI PENSION FUND SCHEME G - TIER I - 22.1813 as on 16-01-2018 || SBI PENSION FUND SCHEME E - TIER II - 22.0863 as on 16-01-2018 || SBI PENSION FUND SCHEME C - TIER II - 22.3433 as on 16-01-2018 || SBI PENSION FUND SCHEME G - TIER II - 21.1926 as on 16-01-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.0047 as on 16-01-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 16.4807 as on 16-01-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.4691 as on 16-01-2018 || SBI PENSION FUND SCHEME A - TIER I - 10.9535 as on 16-01-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 25.2011 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 22.4379 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 28.2958 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.0976 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 19.999 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 22.8882 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 21.1067 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 20.5063 as on 16-01-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.9072 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 16-01-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 12.8304 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 10.8257 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 16-01-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 25.2257 as on 16-01-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 22.541 as on 16-01-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.7654 as on 16-01-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 16.578 as on 16-01-2018 || LIC PENSION FUND SCHEME E - TIER I - 18.6528 as on 16-01-2018 || LIC PENSION FUND SCHEME C - TIER I - 15.8189 as on 16-01-2018 || LIC PENSION FUND SCHEME G - TIER I - 15.9639 as on 16-01-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.6067 as on 16-01-2018 || LIC PENSION FUND SCHEME C - TIER II - 14.8217 as on 16-01-2018 || LIC PENSION FUND SCHEME G - TIER II - 15.9043 as on 16-01-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.7705 as on 16-01-2018 || LIC PENSION FUND SCHEME A - TIER I - 10.7845 as on 16-01-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 16-01-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 26.771 as on 16-01-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 24.2321 as on 16-01-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 20.402 as on 16-01-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 23.6868 as on 16-01-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 20.8458 as on 16-01-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 19.1722 as on 16-01-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 18.4095 as on 16-01-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 10.8926 as on 16-01-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 16-01-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 26.4001 as on 16-01-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 21.9558 as on 16-01-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 19.9767 as on 16-01-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 22.5741 as on 16-01-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 20.4303 as on 16-01-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 19.3897 as on 16-01-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 16-01-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 10.7353 as on 16-01-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 16-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 28.1299 as on 16-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 24.3834 as on 16-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 20.5722 as on 16-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 22.1684 as on 16-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 22.7219 as on 16-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 19.7212 as on 16-01-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 16-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 10.7199 as on 16-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 16-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 20.7536 as on 16-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 15.8444 as on 16-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 15.2094 as on 16-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 17.9769 as on 16-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 14.9407 as on 16-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 15.5436 as on 16-01-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 16-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 10.8328 as on 16-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 16-01-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.6034 as on 16-01-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 10.7359 as on 16-01-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 10.2184 as on 16-01-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 10.4333 as on 16-01-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.5834 as on 16-01-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.4627 as on 16-01-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 9.8648 as on 16-01-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 16-01-2018

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Grievances

NL-AO can raise a grievance through the NPS-Lite website www.cra-npslite.com with its User ID and I-PIN. NL-AO can raise the grievance only through the above-mentioned modes. CRA shall not take cognizance of grievance raised through any other modes such as submitting physical letter etc.

Entity raising the grievance needs to provide the details with respect to its Entity ID, nature of the grievance, whether grievance is raised first time or is a reminder etc. Some of these details will be mandatory in nature.

NL-AO can raise grievance with respect to the following:

Grievance against CRA:

  • PRAN allotted but cards not received
  • PRAN not allotted /partially allotted
  • Withdrawal amount not received

The NL-AO can raise the following grievances against CRA on behalf of the Subscriber:

  • Incorrect PRAN account details on registration – (Personal/Employment/Nomination Scheme setup)
  • Statement of Transaction not received.
  • Change in signature/photograph request not updated

On receipt of the grievance, CRA shall issue a Token number as acknowledgement. If grievance is logged through CRA website, the token number will be displayed on the screen on successful submission of grievance. The details of the token number will also be intimated by CRA at the email address of the NL-AO.

The aggregators can check the status of the grievance by logging to the NPS-Lite website or through the call center by using token number. On resolution of the grievance, CRA shall send an email to the NL-AO containing the details of resolution.

NL-AO can login to CRA website using the I-PIN and check the details of the grievances raised against it by the Subscribers. NL-AO shall resolve the grievance and mention the action taken in the resolution field provided for this purpose.CRA shall send the resolution remark of the NL-AO to the Subscriber who has raised the grievance.

If a grievance is not resolved within a certain defined period then the same will get escalated to next level for resolution and will follow the similar procedure of assignment and resolution as described for the first level.

The process of viewing the Grievance status is as follows:-

  • User will select the “View Status” screen after login in or select “the limited access view” on the NPS-Lite system.
  • User will provide either the token number of grievance or date range (from-date and to-date) to check the status. For limited access view, the user will need to provide both the token number and the Entity Id on whose behalf the grievance is raised.
  • The system will display all grievances with status and grievance logged date.
  • The user will select the grievance from the displayed list.
  • The system will display the status of the grievance along with the details. For the resolved grievance, resolution details will also be shown.