SBI PENSION FUND SCHEME - CENTRAL GOVT - 26.0317 as on 21-06-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 22.3494 as on 21-06-2018 || SBI PENSION FUND SCHEME E - TIER I - 23.9673 as on 21-06-2018 || SBI PENSION FUND SCHEME C - TIER I - 24.5299 as on 21-06-2018 || SBI PENSION FUND SCHEME G - TIER I - 22.4306 as on 21-06-2018 || SBI PENSION FUND SCHEME E - TIER II - 22.1021 as on 21-06-2018 || SBI PENSION FUND SCHEME C - TIER II - 22.444 as on 21-06-2018 || SBI PENSION FUND SCHEME G - TIER II - 21.4223 as on 21-06-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.1417 as on 21-06-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 16.5913 as on 21-06-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.5518 as on 21-06-2018 || SBI PENSION FUND SCHEME A - TIER I - 11.2028 as on 21-06-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 21-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 25.2897 as on 21-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 22.5099 as on 21-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 27.9957 as on 21-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.1832 as on 21-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 20.2074 as on 21-06-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 22.7372 as on 21-06-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 21.2112 as on 21-06-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 20.7465 as on 21-06-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.997 as on 21-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 21-06-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 12.904 as on 21-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.16 as on 21-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 21-06-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 25.3341 as on 21-06-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 22.6199 as on 21-06-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.8685 as on 21-06-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 16.5964 as on 21-06-2018 || LIC PENSION FUND SCHEME E - TIER I - 18.1246 as on 21-06-2018 || LIC PENSION FUND SCHEME C - TIER I - 15.8115 as on 21-06-2018 || LIC PENSION FUND SCHEME G - TIER I - 16.2993 as on 21-06-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.0568 as on 21-06-2018 || LIC PENSION FUND SCHEME C - TIER II - 14.8173 as on 21-06-2018 || LIC PENSION FUND SCHEME G - TIER II - 16.3568 as on 21-06-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.7934 as on 21-06-2018 || LIC PENSION FUND SCHEME A - TIER I - 11.1117 as on 21-06-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 21-06-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 25.7106 as on 21-06-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 24.3795 as on 21-06-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 20.5972 as on 21-06-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 22.7292 as on 21-06-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 20.9315 as on 21-06-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 19.3621 as on 21-06-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 18.4242 as on 21-06-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 11.0843 as on 21-06-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 21-06-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 25.463 as on 21-06-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 22.0466 as on 21-06-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 20.2039 as on 21-06-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 21.8374 as on 21-06-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 20.5356 as on 21-06-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 19.6252 as on 21-06-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 21-06-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 11.0673 as on 21-06-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 21-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 27.9599 as on 21-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 24.5158 as on 21-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 20.829 as on 21-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 22.0515 as on 21-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 22.8267 as on 21-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 19.9703 as on 21-06-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 21-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 10.9882 as on 21-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 21-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 20.8244 as on 21-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 15.8999 as on 21-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 15.3844 as on 21-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 18.0248 as on 21-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 15.0202 as on 21-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 15.7105 as on 21-06-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 21-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.2591 as on 21-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 21-06-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.5602 as on 21-06-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 10.795 as on 21-06-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 10.3337 as on 21-06-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 10.7544 as on 21-06-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.5272 as on 21-06-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.5116 as on 21-06-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 9.9729 as on 21-06-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 21-06-2018 ||

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Grievances

NL-AO can raise a grievance through the NPS-Lite website www.cra-npslite.com with its User ID and I-PIN. NL-AO can raise the grievance only through the above-mentioned modes. CRA shall not take cognizance of grievance raised through any other modes such as submitting physical letter etc.

Entity raising the grievance needs to provide the details with respect to its Entity ID, nature of the grievance, whether grievance is raised first time or is a reminder etc. Some of these details will be mandatory in nature.

NL-AO can raise grievance with respect to the following:

Grievance against CRA:

  • PRAN allotted but cards not received
  • PRAN not allotted /partially allotted
  • Withdrawal amount not received

The NL-AO can raise the following grievances against CRA on behalf of the Subscriber:

  • Incorrect PRAN account details on registration – (Personal/Employment/Nomination Scheme setup)
  • Statement of Transaction not received.
  • Change in signature/photograph request not updated

On receipt of the grievance, CRA shall issue a Token number as acknowledgement. If grievance is logged through CRA website, the token number will be displayed on the screen on successful submission of grievance. The details of the token number will also be intimated by CRA at the email address of the NL-AO.

The aggregators can check the status of the grievance by logging to the NPS-Lite website or through the call center by using token number. On resolution of the grievance, CRA shall send an email to the NL-AO containing the details of resolution.

NL-AO can login to CRA website using the I-PIN and check the details of the grievances raised against it by the Subscribers. NL-AO shall resolve the grievance and mention the action taken in the resolution field provided for this purpose.CRA shall send the resolution remark of the NL-AO to the Subscriber who has raised the grievance.

If a grievance is not resolved within a certain defined period then the same will get escalated to next level for resolution and will follow the similar procedure of assignment and resolution as described for the first level.

The process of viewing the Grievance status is as follows:-

  • User will select the “View Status” screen after login in or select “the limited access view” on the NPS-Lite system.
  • User will provide either the token number of grievance or date range (from-date and to-date) to check the status. For limited access view, the user will need to provide both the token number and the Entity Id on whose behalf the grievance is raised.
  • The system will display all grievances with status and grievance logged date.
  • The user will select the grievance from the displayed list.
  • The system will display the status of the grievance along with the details. For the resolved grievance, resolution details will also be shown.