SBI PENSION FUND SCHEME - CENTRAL GOVT - 26.2483 as on 19-09-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 22.5261 as on 19-09-2018 || SBI PENSION FUND SCHEME E - TIER I - 24.9949 as on 19-09-2018 || SBI PENSION FUND SCHEME C - TIER I - 24.732 as on 19-09-2018 || SBI PENSION FUND SCHEME G - TIER I - 22.6111 as on 19-09-2018 || SBI PENSION FUND SCHEME E - TIER II - 23.0533 as on 19-09-2018 || SBI PENSION FUND SCHEME C - TIER II - 22.6294 as on 19-09-2018 || SBI PENSION FUND SCHEME G - TIER II - 21.4448 as on 19-09-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.3196 as on 19-09-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 16.7259 as on 19-09-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.6605 as on 19-09-2018 || SBI PENSION FUND SCHEME A - TIER I - 11.2982 as on 19-09-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 19-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 25.4687 as on 19-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 22.668 as on 19-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 29.2211 as on 19-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.2099 as on 19-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 20.2036 as on 19-09-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 23.8033 as on 19-09-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 21.3016 as on 19-09-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 20.7194 as on 19-09-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.1675 as on 19-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 19-09-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 12.9949 as on 19-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.361 as on 19-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 19-09-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 25.527 as on 19-09-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 22.7669 as on 19-09-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.0655 as on 19-09-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 16.7279 as on 19-09-2018 || LIC PENSION FUND SCHEME E - TIER I - 19.0125 as on 19-09-2018 || LIC PENSION FUND SCHEME C - TIER I - 15.8921 as on 19-09-2018 || LIC PENSION FUND SCHEME G - TIER I - 16.2822 as on 19-09-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.8206 as on 19-09-2018 || LIC PENSION FUND SCHEME C - TIER II - 14.8354 as on 19-09-2018 || LIC PENSION FUND SCHEME G - TIER II - 16.3552 as on 19-09-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.8883 as on 19-09-2018 || LIC PENSION FUND SCHEME A - TIER I - 11.2668 as on 19-09-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 19-09-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 26.5364 as on 19-09-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 24.4147 as on 19-09-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 20.6154 as on 19-09-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 23.4993 as on 19-09-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 21.0395 as on 19-09-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 19.3844 as on 19-09-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 18.5145 as on 19-09-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 10.6686 as on 19-09-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 19-09-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 26.6227 as on 19-09-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 22.2153 as on 19-09-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 20.1942 as on 19-09-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 22.8828 as on 19-09-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 20.7207 as on 19-09-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 19.6544 as on 19-09-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 19-09-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 11.2658 as on 19-09-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 19-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 29.1327 as on 19-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 24.7634 as on 19-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 20.8577 as on 19-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 22.9696 as on 19-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 23.0396 as on 19-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 19.9928 as on 19-09-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 19-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 11.0668 as on 19-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 19-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 21.676 as on 19-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 16.0109 as on 19-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 15.4046 as on 19-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 18.723 as on 19-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 15.1316 as on 19-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 15.7227 as on 19-09-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 19-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.2264 as on 19-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 19-09-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 12.1464 as on 19-09-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 10.9083 as on 19-09-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 10.3522 as on 19-09-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 10.9471 as on 19-09-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 12.1198 as on 19-09-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.6313 as on 19-09-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 9.9886 as on 19-09-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 19-09-2018 ||

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Grievances

NL-AO can raise a grievance through the NPS-Lite website www.cra-npslite.com with its User ID and I-PIN. NL-AO can raise the grievance only through the above-mentioned modes. CRA shall not take cognizance of grievance raised through any other modes such as submitting physical letter etc.

Entity raising the grievance needs to provide the details with respect to its Entity ID, nature of the grievance, whether grievance is raised first time or is a reminder etc. Some of these details will be mandatory in nature.

NL-AO can raise grievance with respect to the following:

Grievance against CRA:

  • PRAN allotted but cards not received
  • PRAN not allotted /partially allotted
  • Withdrawal amount not received

The NL-AO can raise the following grievances against CRA on behalf of the Subscriber:

  • Incorrect PRAN account details on registration – (Personal/Employment/Nomination Scheme setup)
  • Statement of Transaction not received.
  • Change in signature/photograph request not updated

On receipt of the grievance, CRA shall issue a Token number as acknowledgement. If grievance is logged through CRA website, the token number will be displayed on the screen on successful submission of grievance. The details of the token number will also be intimated by CRA at the email address of the NL-AO.

The aggregators can check the status of the grievance by logging to the NPS-Lite website or through the call center by using token number. On resolution of the grievance, CRA shall send an email to the NL-AO containing the details of resolution.

NL-AO can login to CRA website using the I-PIN and check the details of the grievances raised against it by the Subscribers. NL-AO shall resolve the grievance and mention the action taken in the resolution field provided for this purpose.CRA shall send the resolution remark of the NL-AO to the Subscriber who has raised the grievance.

If a grievance is not resolved within a certain defined period then the same will get escalated to next level for resolution and will follow the similar procedure of assignment and resolution as described for the first level.

The process of viewing the Grievance status is as follows:-

  • User will select the “View Status” screen after login in or select “the limited access view” on the NPS-Lite system.
  • User will provide either the token number of grievance or date range (from-date and to-date) to check the status. For limited access view, the user will need to provide both the token number and the Entity Id on whose behalf the grievance is raised.
  • The system will display all grievances with status and grievance logged date.
  • The user will select the grievance from the displayed list.
  • The system will display the status of the grievance along with the details. For the resolved grievance, resolution details will also be shown.

Ombudsman is a person appointed by Pension Fund Regulatory and Development Authority (PFRDA). PFRDA may appoint one or more Ombudsmen for different territorial jurisdiction.

Ombudsman’s important role is to receive, consider and facilitate resolution of complaints or grievances which fall within the ambit of PFRDA (Redressal of Subscriber Grievance) Regulations, 2015 (hereinafter referred as ‘the regulations’).

At present there is only one Ombudsmen appointed by PFRDA. Shri Vinod Kumar Pande is appointed as Ombudsman by PFRDA. The details of the ombudsman are as follows.

Address:

Shri Vinod Kumar Pande
C/o Pension Fund Regulatory and Development Authority,
Plot No-14/A, Chhatrapati Shivaji Bhawan, Qutab Instititional Area,
New Delhi-110016
The details of Ombudsman appointed are also available on PFRDA website – www.pfrda.org.in.

An appeal can be filed with the Ombudsman under the regulations -

(a) by a complainant whose grievance has not been resolved within thirty days from the escalation of the grievance to National Pension System Trust

(b) by a complainant, where a complaint has been made directly against the National Pension System Trust and no other intermediary and the same remains unresolved within the specified period of thirty days(a) by a complainant whose grievance has not been resolved within thirty days from the escalation of the grievance to National Pension System Trust

The appeal shall be in writing, duly signed by the complainant or his authorised representative (not being a legal practitioner) in the form as specified the regulations and supported by documents, if any.

The Ombudsman may dismiss an appeal when such appeal is frivolous in his opinion or if the appeal is not adhering to the conditions specified in the regulations.

For more details, PFRDA (Redressal of Subscriber Grievance) Regulations, 2015 can be referred under the menu ‘Regulations’ on PFRDA’s website www.pfrda.org.in