SBI PENSION FUND SCHEME - CENTRAL GOVT - 25.9534 as on 18-06-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 22.2743 as on 18-06-2018 || SBI PENSION FUND SCHEME E - TIER I - 24.1766 as on 18-06-2018 || SBI PENSION FUND SCHEME C - TIER I - 24.3827 as on 18-06-2018 || SBI PENSION FUND SCHEME G - TIER I - 22.3163 as on 18-06-2018 || SBI PENSION FUND SCHEME E - TIER II - 22.2974 as on 18-06-2018 || SBI PENSION FUND SCHEME C - TIER II - 22.3248 as on 18-06-2018 || SBI PENSION FUND SCHEME G - TIER II - 21.3165 as on 18-06-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.071 as on 18-06-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 16.5349 as on 18-06-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.5023 as on 18-06-2018 || SBI PENSION FUND SCHEME A - TIER I - 11.1575 as on 18-06-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 18-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 25.2071 as on 18-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 22.4339 as on 18-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 28.2233 as on 18-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.0585 as on 18-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 20.096 as on 18-06-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 22.9074 as on 18-06-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 21.1036 as on 18-06-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 20.6362 as on 18-06-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.9252 as on 18-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 18-06-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 12.8542 as on 18-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.1527 as on 18-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 18-06-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 25.256 as on 18-06-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 22.5465 as on 18-06-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.8083 as on 18-06-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 16.5389 as on 18-06-2018 || LIC PENSION FUND SCHEME E - TIER I - 18.2821 as on 18-06-2018 || LIC PENSION FUND SCHEME C - TIER I - 15.7178 as on 18-06-2018 || LIC PENSION FUND SCHEME G - TIER I - 16.208 as on 18-06-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.1881 as on 18-06-2018 || LIC PENSION FUND SCHEME C - TIER II - 14.7222 as on 18-06-2018 || LIC PENSION FUND SCHEME G - TIER II - 16.2576 as on 18-06-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.7496 as on 18-06-2018 || LIC PENSION FUND SCHEME A - TIER I - 11.1045 as on 18-06-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 18-06-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 25.8582 as on 18-06-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 24.2638 as on 18-06-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 20.478 as on 18-06-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 22.859 as on 18-06-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 20.8185 as on 18-06-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 19.2516 as on 18-06-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 18.366 as on 18-06-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 10.6383 as on 18-06-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 18-06-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 25.669 as on 18-06-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 21.9385 as on 18-06-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 20.0993 as on 18-06-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 22.0007 as on 18-06-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 20.4197 as on 18-06-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 19.5255 as on 18-06-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 18-06-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 11.0602 as on 18-06-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 18-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 28.1541 as on 18-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 24.3865 as on 18-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 20.7116 as on 18-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 22.2026 as on 18-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 22.7061 as on 18-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 19.8585 as on 18-06-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 18-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 10.8712 as on 18-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 18-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 20.9716 as on 18-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 15.8181 as on 18-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 15.2954 as on 18-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 18.1521 as on 18-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 14.9287 as on 18-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 15.6285 as on 18-06-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 18-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.1413 as on 18-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 18-06-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.6588 as on 18-06-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 10.7443 as on 18-06-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 10.2748 as on 18-06-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 10.7473 as on 18-06-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.624 as on 18-06-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.4596 as on 18-06-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 9.9161 as on 18-06-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 18-06-2018 ||

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Grievances
A PAO or DDO can raise grievances in the CRA system. PAO can raise a grievance either through the CRA website www.cra-nsdl.co.in With its User ID and I-PIN or through the CRA Call center using the T-PIN. In case of grievance of the DDO, it shall submit the details in the grievance form (Form-G4) to the PAO. The PAO can raise the grievance on behalf of the DDO or the Subscriber through the CRA website. PAO can raise the grievance only through the above-mentioned modes. CRA shall not take cognizance of grievance raised through any other modes such as submitting physical letter etc.

At the time of registering the grievance, the Nodal Office shall provide its CRA registration number, the details of the grievance, on whose behalf the grievance is being raised etc.

PAO can raise grievance with respect to the following:

Grievance against CRA:

  • PRAN allotted but cards not received
  • T-PIN/I-PIN not received
  • PRAN not allotted /partially allotted
  • Withdrawal amount not received
  • Grievance against Trustee Bank
  • Contribution details not uploaded
  • Incorrect contribution amount uploaded
  • Delay in uploading contribution
  • PAO can also raise grievance on behalf of the DDO or Subscriber associated with it. For this purpose, the DDO/Subscriber shall provide the details of the grievance in physical format to the PAO.

PAO can login to CRA website using the I-PIN and check the details of the grievances raised against it by the Subscribers. PAO shall resolve the grievance and mention the action taken in the resolution field provided for this purpose.CRA shall send the resolution remark of the PAO to the Subscriber who has raised the grievance.

On receipt of the grievance, CRA shall issue a Token number as acknowledgement. If grievance is logged through CRA website, the token number will be displayed on the screen on successful submission of grievance. The details of the token number will also be intimated by CRA at the e-mail address of the PAO/DDO. The Nodal Offices can alternately check the status of the grievance by logging to the CRA website (www.npscra.nsdl.co.in) and entering the Token No. or Entity ID or through the call center by using token number. On resolution of the grievance, CRA shall send an e-mail to the PAO/DDO containing the details of resolution.

PAO shall resolve the grievance raised against it within three days of receipt of the grievance. If grievance is not resolved within three days, an e-mail alert will be sent to the PrAO. If grievance is pending for the next five days, another e-mail alert will be sent by CRA to the PrAO.

A PAO can raise the following grievances against CRA on behalf of the Subscriber:

  • PRAN Kit not received.
  • Incorrect details captured by CRA FC
  • Status of Withdrawal request.
  • Withdrawal amount not received
  • Transaction Statement not received.
  • Non receipt of Alerts from CRA on contribution credit