SBI PENSION FUND SCHEME - CENTRAL GOVT - 27.6101 as on 19-12-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 23.7079 as on 19-12-2018 || SBI PENSION FUND SCHEME E - TIER I - 24.488 as on 19-12-2018 || SBI PENSION FUND SCHEME C - TIER I - 25.7042 as on 19-12-2018 || SBI PENSION FUND SCHEME G - TIER I - 24.2976 as on 19-12-2018 || SBI PENSION FUND SCHEME E - TIER II - 22.5819 as on 19-12-2018 || SBI PENSION FUND SCHEME C - TIER II - 23.5026 as on 19-12-2018 || SBI PENSION FUND SCHEME G - TIER II - 23.1617 as on 19-12-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 22.4045 as on 19-12-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 17.6011 as on 19-12-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 13.3437 as on 19-12-2018 || SBI PENSION FUND SCHEME A - TIER I - 11.6609 as on 19-12-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 19-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 26.7684 as on 19-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 23.8219 as on 19-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 28.6325 as on 19-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 23.1036 as on 19-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 21.7716 as on 19-12-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 23.306 as on 19-12-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 22.1354 as on 19-12-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 22.3863 as on 19-12-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 22.2495 as on 19-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 19-12-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 13.6705 as on 19-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.5756 as on 19-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 19-12-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 26.893 as on 19-12-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 24.0016 as on 19-12-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 22.2217 as on 19-12-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 17.6605 as on 19-12-2018 || LIC PENSION FUND SCHEME E - TIER I - 18.6055 as on 19-12-2018 || LIC PENSION FUND SCHEME C - TIER I - 16.5441 as on 19-12-2018 || LIC PENSION FUND SCHEME G - TIER I - 17.818 as on 19-12-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.5878 as on 19-12-2018 || LIC PENSION FUND SCHEME C - TIER II - 15.468 as on 19-12-2018 || LIC PENSION FUND SCHEME G - TIER II - 17.9644 as on 19-12-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 13.5997 as on 19-12-2018 || LIC PENSION FUND SCHEME A - TIER I - 11.5528 as on 19-12-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 19-12-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 25.8597 as on 19-12-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 25.2869 as on 19-12-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 22.3539 as on 19-12-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 22.917 as on 19-12-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 21.8299 as on 19-12-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 20.8841 as on 19-12-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 19.3598 as on 19-12-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 11.2176 as on 19-12-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 19-12-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 26.1582 as on 19-12-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 23.0583 as on 19-12-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 21.8112 as on 19-12-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 22.3615 as on 19-12-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 21.4743 as on 19-12-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 21.0333 as on 19-12-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 19-12-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 11.4798 as on 19-12-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 19-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 28.2431 as on 19-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 25.684 as on 19-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 22.5526 as on 19-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 22.2835 as on 19-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 23.8983 as on 19-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 21.5969 as on 19-12-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 19-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 11.4039 as on 19-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 19-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 21.1235 as on 19-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 16.6045 as on 19-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 16.699 as on 19-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 18.2627 as on 19-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 15.6964 as on 19-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 17.0576 as on 19-12-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 19-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.6084 as on 19-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 19-12-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.7768 as on 19-12-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 11.3098 as on 19-12-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 11.1762 as on 19-12-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 11.1545 as on 19-12-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.7172 as on 19-12-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 11.0182 as on 19-12-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 10.7915 as on 19-12-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 19-12-2018 ||

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Grievances
A PAO or DDO can raise grievances in the CRA system. PAO can raise a grievance either through the CRA website www.cra-nsdl.co.in With its User ID and I-PIN or through the CRA Call center using the T-PIN. In case of grievance of the DDO, it shall submit the details in the grievance form (Form-G4) to the PAO. The PAO can raise the grievance on behalf of the DDO or the Subscriber through the CRA website. PAO can raise the grievance only through the above-mentioned modes. CRA shall not take cognizance of grievance raised through any other modes such as submitting physical letter etc.

At the time of registering the grievance, the Nodal Office shall provide its CRA registration number, the details of the grievance, on whose behalf the grievance is being raised etc.

PAO can raise grievance with respect to the following:

Grievance against CRA:

  • PRAN allotted but cards not received
  • T-PIN/I-PIN not received
  • PRAN not allotted /partially allotted
  • Withdrawal amount not received
  • Grievance against Trustee Bank
  • Contribution details not uploaded
  • Incorrect contribution amount uploaded
  • Delay in uploading contribution
  • PAO can also raise grievance on behalf of the DDO or Subscriber associated with it. For this purpose, the DDO/Subscriber shall provide the details of the grievance in physical format to the PAO.

PAO can login to CRA website using the I-PIN and check the details of the grievances raised against it by the Subscribers. PAO shall resolve the grievance and mention the action taken in the resolution field provided for this purpose.CRA shall send the resolution remark of the PAO to the Subscriber who has raised the grievance.

On receipt of the grievance, CRA shall issue a Token number as acknowledgement. If grievance is logged through CRA website, the token number will be displayed on the screen on successful submission of grievance. The details of the token number will also be intimated by CRA at the e-mail address of the PAO/DDO. The Nodal Offices can alternately check the status of the grievance by logging to the CRA website (www.npscra.nsdl.co.in) and entering the Token No. or Entity ID or through the call center by using token number. On resolution of the grievance, CRA shall send an e-mail to the PAO/DDO containing the details of resolution.

PAO shall resolve the grievance raised against it within three days of receipt of the grievance. If grievance is not resolved within three days, an e-mail alert will be sent to the PrAO. If grievance is pending for the next five days, another e-mail alert will be sent by CRA to the PrAO.

A PAO can raise the following grievances against CRA on behalf of the Subscriber:

  • PRAN Kit not received.
  • Incorrect details captured by CRA FC
  • Status of Withdrawal request.
  • Withdrawal amount not received
  • Transaction Statement not received.
  • Non receipt of Alerts from CRA on contribution credit