SBI PENSION FUND SCHEME - CENTRAL GOVT - 26.2483 as on 19-09-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 22.5261 as on 19-09-2018 || SBI PENSION FUND SCHEME E - TIER I - 24.9949 as on 19-09-2018 || SBI PENSION FUND SCHEME C - TIER I - 24.732 as on 19-09-2018 || SBI PENSION FUND SCHEME G - TIER I - 22.6111 as on 19-09-2018 || SBI PENSION FUND SCHEME E - TIER II - 23.0533 as on 19-09-2018 || SBI PENSION FUND SCHEME C - TIER II - 22.6294 as on 19-09-2018 || SBI PENSION FUND SCHEME G - TIER II - 21.4448 as on 19-09-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.3196 as on 19-09-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 16.7259 as on 19-09-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.6605 as on 19-09-2018 || SBI PENSION FUND SCHEME A - TIER I - 11.2982 as on 19-09-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 19-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 25.4687 as on 19-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 22.668 as on 19-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 29.2211 as on 19-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.2099 as on 19-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 20.2036 as on 19-09-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 23.8033 as on 19-09-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 21.3016 as on 19-09-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 20.7194 as on 19-09-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.1675 as on 19-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 19-09-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 12.9949 as on 19-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.361 as on 19-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 19-09-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 25.527 as on 19-09-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 22.7669 as on 19-09-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.0655 as on 19-09-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 16.7279 as on 19-09-2018 || LIC PENSION FUND SCHEME E - TIER I - 19.0125 as on 19-09-2018 || LIC PENSION FUND SCHEME C - TIER I - 15.8921 as on 19-09-2018 || LIC PENSION FUND SCHEME G - TIER I - 16.2822 as on 19-09-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.8206 as on 19-09-2018 || LIC PENSION FUND SCHEME C - TIER II - 14.8354 as on 19-09-2018 || LIC PENSION FUND SCHEME G - TIER II - 16.3552 as on 19-09-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.8883 as on 19-09-2018 || LIC PENSION FUND SCHEME A - TIER I - 11.2668 as on 19-09-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 19-09-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 26.5364 as on 19-09-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 24.4147 as on 19-09-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 20.6154 as on 19-09-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 23.4993 as on 19-09-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 21.0395 as on 19-09-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 19.3844 as on 19-09-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 18.5145 as on 19-09-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 10.6686 as on 19-09-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 19-09-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 26.6227 as on 19-09-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 22.2153 as on 19-09-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 20.1942 as on 19-09-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 22.8828 as on 19-09-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 20.7207 as on 19-09-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 19.6544 as on 19-09-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 19-09-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 11.2658 as on 19-09-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 19-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 29.1327 as on 19-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 24.7634 as on 19-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 20.8577 as on 19-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 22.9696 as on 19-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 23.0396 as on 19-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 19.9928 as on 19-09-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 19-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 11.0668 as on 19-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 19-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 21.676 as on 19-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 16.0109 as on 19-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 15.4046 as on 19-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 18.723 as on 19-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 15.1316 as on 19-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 15.7227 as on 19-09-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 19-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.2264 as on 19-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 19-09-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 12.1464 as on 19-09-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 10.9083 as on 19-09-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 10.3522 as on 19-09-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 10.9471 as on 19-09-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 12.1198 as on 19-09-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.6313 as on 19-09-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 9.9886 as on 19-09-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 19-09-2018 ||

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Grievances
A PAO or DDO can raise grievances in the CRA system. PAO can raise a grievance either through the CRA website www.cra-nsdl.co.in With its User ID and I-PIN or through the CRA Call center using the T-PIN. In case of grievance of the DDO, it shall submit the details in the grievance form (Form-G4) to the PAO. The PAO can raise the grievance on behalf of the DDO or the Subscriber through the CRA website. PAO can raise the grievance only through the above-mentioned modes. CRA shall not take cognizance of grievance raised through any other modes such as submitting physical letter etc.

At the time of registering the grievance, the Nodal Office shall provide its CRA registration number, the details of the grievance, on whose behalf the grievance is being raised etc.

PAO can raise grievance with respect to the following:

Grievance against CRA:

  • PRAN allotted but cards not received
  • T-PIN/I-PIN not received
  • PRAN not allotted /partially allotted
  • Withdrawal amount not received
  • Grievance against Trustee Bank
  • Contribution details not uploaded
  • Incorrect contribution amount uploaded
  • Delay in uploading contribution
  • PAO can also raise grievance on behalf of the DDO or Subscriber associated with it. For this purpose, the DDO/Subscriber shall provide the details of the grievance in physical format to the PAO.

PAO can login to CRA website using the I-PIN and check the details of the grievances raised against it by the Subscribers. PAO shall resolve the grievance and mention the action taken in the resolution field provided for this purpose.CRA shall send the resolution remark of the PAO to the Subscriber who has raised the grievance.

On receipt of the grievance, CRA shall issue a Token number as acknowledgement. If grievance is logged through CRA website, the token number will be displayed on the screen on successful submission of grievance. The details of the token number will also be intimated by CRA at the e-mail address of the PAO/DDO. The Nodal Offices can alternately check the status of the grievance by logging to the CRA website (www.npscra.nsdl.co.in) and entering the Token No. or Entity ID or through the call center by using token number. On resolution of the grievance, CRA shall send an e-mail to the PAO/DDO containing the details of resolution.

PAO shall resolve the grievance raised against it within three days of receipt of the grievance. If grievance is not resolved within three days, an e-mail alert will be sent to the PrAO. If grievance is pending for the next five days, another e-mail alert will be sent by CRA to the PrAO.

A PAO can raise the following grievances against CRA on behalf of the Subscriber:

  • PRAN Kit not received.
  • Incorrect details captured by CRA FC
  • Status of Withdrawal request.
  • Withdrawal amount not received
  • Transaction Statement not received.
  • Non receipt of Alerts from CRA on contribution credit