SBI PENSION FUND SCHEME - CENTRAL GOVT - 26.0018 as on 15-01-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 22.3431 as on 15-01-2018 || SBI PENSION FUND SCHEME E - TIER I - 24.0596 as on 15-01-2018 || SBI PENSION FUND SCHEME C - TIER I - 24.4915 as on 15-01-2018 || SBI PENSION FUND SCHEME G - TIER I - 22.3227 as on 15-01-2018 || SBI PENSION FUND SCHEME E - TIER II - 22.1827 as on 15-01-2018 || SBI PENSION FUND SCHEME C - TIER II - 22.4249 as on 15-01-2018 || SBI PENSION FUND SCHEME G - TIER II - 21.3269 as on 15-01-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.11 as on 15-01-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 16.5662 as on 15-01-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.5337 as on 15-01-2018 || SBI PENSION FUND SCHEME A - TIER I - 10.9179 as on 15-01-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 15-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 25.3417 as on 15-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 22.5641 as on 15-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 28.4659 as on 15-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.1752 as on 15-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 20.1452 as on 15-01-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 23.0082 as on 15-01-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 21.1848 as on 15-01-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 20.6587 as on 15-01-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.0231 as on 15-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 15-01-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 12.9093 as on 15-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 10.8237 as on 15-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 15-01-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 25.3672 as on 15-01-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 22.6669 as on 15-01-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.8887 as on 15-01-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 16.68 as on 15-01-2018 || LIC PENSION FUND SCHEME E - TIER I - 18.7956 as on 15-01-2018 || LIC PENSION FUND SCHEME C - TIER I - 15.8901 as on 15-01-2018 || LIC PENSION FUND SCHEME G - TIER I - 16.0817 as on 15-01-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.7522 as on 15-01-2018 || LIC PENSION FUND SCHEME C - TIER II - 14.8946 as on 15-01-2018 || LIC PENSION FUND SCHEME G - TIER II - 16.0076 as on 15-01-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.8509 as on 15-01-2018 || LIC PENSION FUND SCHEME A - TIER I - 10.7826 as on 15-01-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 15-01-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 26.7056 as on 15-01-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 24.3251 as on 15-01-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 20.5388 as on 15-01-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 23.6296 as on 15-01-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 20.9304 as on 15-01-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 19.2958 as on 15-01-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 18.4744 as on 15-01-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 10.805 as on 15-01-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 15-01-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 26.5715 as on 15-01-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 22.0203 as on 15-01-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 20.0992 as on 15-01-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 22.7099 as on 15-01-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 20.52 as on 15-01-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 19.522 as on 15-01-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 15-01-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 10.7334 as on 15-01-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 15-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 28.2743 as on 15-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 24.4551 as on 15-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 20.691 as on 15-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 22.2824 as on 15-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 22.7908 as on 15-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 19.8371 as on 15-01-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 15-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 10.7998 as on 15-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 15-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 20.8653 as on 15-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 15.9012 as on 15-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 15.3034 as on 15-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 18.0728 as on 15-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 14.9908 as on 15-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 15.6385 as on 15-01-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 15-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.0263 as on 15-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 15-01-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.7245 as on 15-01-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 10.8088 as on 15-01-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 10.2832 as on 15-01-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 10.4315 as on 15-01-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.7057 as on 15-01-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.5425 as on 15-01-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 9.9335 as on 15-01-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 15-01-2018

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Grievances
A PAO or DDO can raise grievances in the CRA system. PAO can raise a grievance either through the CRA website www.cra-nsdl.co.in With its User ID and I-PIN or through the CRA Call center using the T-PIN. In case of grievance of the DDO, it shall submit the details in the grievance form (Form-G4) to the PAO. The PAO can raise the grievance on behalf of the DDO or the Subscriber through the CRA website. PAO can raise the grievance only through the above-mentioned modes. CRA shall not take cognizance of grievance raised through any other modes such as submitting physical letter etc.

At the time of registering the grievance, the Nodal Office shall provide its CRA registration number, the details of the grievance, on whose behalf the grievance is being raised etc.

PAO can raise grievance with respect to the following:

Grievance against CRA:

  • PRAN allotted but cards not received
  • T-PIN/I-PIN not received
  • PRAN not allotted /partially allotted
  • Withdrawal amount not received
  • Grievance against Trustee Bank
  • Contribution details not uploaded
  • Incorrect contribution amount uploaded
  • Delay in uploading contribution
  • PAO can also raise grievance on behalf of the DDO or Subscriber associated with it. For this purpose, the DDO/Subscriber shall provide the details of the grievance in physical format to the PAO.

PAO can login to CRA website using the I-PIN and check the details of the grievances raised against it by the Subscribers. PAO shall resolve the grievance and mention the action taken in the resolution field provided for this purpose.CRA shall send the resolution remark of the PAO to the Subscriber who has raised the grievance.

On receipt of the grievance, CRA shall issue a Token number as acknowledgement. If grievance is logged through CRA website, the token number will be displayed on the screen on successful submission of grievance. The details of the token number will also be intimated by CRA at the e-mail address of the PAO/DDO. The Nodal Offices can alternately check the status of the grievance by logging to the CRA website (www.npscra.nsdl.co.in) and entering the Token No. or Entity ID or through the call center by using token number. On resolution of the grievance, CRA shall send an e-mail to the PAO/DDO containing the details of resolution.

PAO shall resolve the grievance raised against it within three days of receipt of the grievance. If grievance is not resolved within three days, an e-mail alert will be sent to the PrAO. If grievance is pending for the next five days, another e-mail alert will be sent by CRA to the PrAO.

A PAO can raise the following grievances against CRA on behalf of the Subscriber:

  • PRAN Kit not received.
  • Incorrect details captured by CRA FC
  • Status of Withdrawal request.
  • Withdrawal amount not received
  • Transaction Statement not received.
  • Non receipt of Alerts from CRA on contribution credit