SBI PENSION FUND SCHEME - CENTRAL GOVT - 27.3481 as on 14-12-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 23.4836 as on 14-12-2018 || SBI PENSION FUND SCHEME E - TIER I - 24.138 as on 14-12-2018 || SBI PENSION FUND SCHEME C - TIER I - 25.5364 as on 14-12-2018 || SBI PENSION FUND SCHEME G - TIER I - 24.0273 as on 14-12-2018 || SBI PENSION FUND SCHEME E - TIER II - 22.2572 as on 14-12-2018 || SBI PENSION FUND SCHEME C - TIER II - 23.3525 as on 14-12-2018 || SBI PENSION FUND SCHEME G - TIER II - 22.9144 as on 14-12-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 22.208 as on 14-12-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 17.4352 as on 14-12-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 13.2163 as on 14-12-2018 || SBI PENSION FUND SCHEME A - TIER I - 11.6199 as on 14-12-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 26.5181 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 23.5989 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 28.1297 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.9641 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 21.5354 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 22.9331 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 22.0071 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 22.1478 as on 14-12-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 22.0445 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 14-12-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 13.531 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.5639 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 14-12-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 26.6202 as on 14-12-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 23.7588 as on 14-12-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.9926 as on 14-12-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 17.4738 as on 14-12-2018 || LIC PENSION FUND SCHEME E - TIER I - 18.2791 as on 14-12-2018 || LIC PENSION FUND SCHEME C - TIER I - 16.4392 as on 14-12-2018 || LIC PENSION FUND SCHEME G - TIER I - 17.6119 as on 14-12-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.3074 as on 14-12-2018 || LIC PENSION FUND SCHEME C - TIER II - 15.37 as on 14-12-2018 || LIC PENSION FUND SCHEME G - TIER II - 17.7434 as on 14-12-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 13.4566 as on 14-12-2018 || LIC PENSION FUND SCHEME A - TIER I - 11.5436 as on 14-12-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 14-12-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 25.4783 as on 14-12-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 25.1123 as on 14-12-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 22.1097 as on 14-12-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 22.5769 as on 14-12-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 21.6986 as on 14-12-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 20.6731 as on 14-12-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 19.1938 as on 14-12-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 11.1857 as on 14-12-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 14-12-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 25.7604 as on 14-12-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 22.921 as on 14-12-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 21.5904 as on 14-12-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 22.0125 as on 14-12-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 21.3616 as on 14-12-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 20.8463 as on 14-12-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 14-12-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 11.4679 as on 14-12-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 14-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 27.7889 as on 14-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 25.5654 as on 14-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 22.289 as on 14-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 21.9204 as on 14-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 23.78 as on 14-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 21.3637 as on 14-12-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 14-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 11.3447 as on 14-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 14-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 20.8324 as on 14-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 16.5172 as on 14-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 16.5176 as on 14-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 18.0103 as on 14-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 15.6194 as on 14-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 16.8649 as on 14-12-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 14-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.5631 as on 14-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 14-12-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.6132 as on 14-12-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 11.237 as on 14-12-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 11.0615 as on 14-12-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 11.1431 as on 14-12-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.5584 as on 14-12-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.9499 as on 14-12-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 10.6777 as on 14-12-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 14-12-2018 ||

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Grievances
A PAO or DDO can raise grievances in the CRA system. PAO can raise a grievance either through the CRA website www.cra-nsdl.co.in With its User ID and I-PIN or through the CRA Call center using the T-PIN. In case of grievance of the DDO, it shall submit the details in the grievance form (Form-G4) to the PAO. The PAO can raise the grievance on behalf of the DDO or the Subscriber through the CRA website. PAO can raise the grievance only through the above-mentioned modes. CRA shall not take cognizance of grievance raised through any other modes such as submitting physical letter etc.

At the time of registering the grievance, the Nodal Office shall provide its CRA registration number, the details of the grievance, on whose behalf the grievance is being raised etc.

PAO can raise grievance with respect to the following:

Grievance against CRA:

  • PRAN allotted but cards not received
  • T-PIN/I-PIN not received
  • PRAN not allotted /partially allotted
  • Withdrawal amount not received
  • Grievance against Trustee Bank
  • Contribution details not uploaded
  • Incorrect contribution amount uploaded
  • Delay in uploading contribution
  • PAO can also raise grievance on behalf of the DDO or Subscriber associated with it. For this purpose, the DDO/Subscriber shall provide the details of the grievance in physical format to the PAO.

PAO can login to CRA website using the I-PIN and check the details of the grievances raised against it by the Subscribers. PAO shall resolve the grievance and mention the action taken in the resolution field provided for this purpose.CRA shall send the resolution remark of the PAO to the Subscriber who has raised the grievance.

On receipt of the grievance, CRA shall issue a Token number as acknowledgement. If grievance is logged through CRA website, the token number will be displayed on the screen on successful submission of grievance. The details of the token number will also be intimated by CRA at the e-mail address of the PAO/DDO. The Nodal Offices can alternately check the status of the grievance by logging to the CRA website (www.npscra.nsdl.co.in) and entering the Token No. or Entity ID or through the call center by using token number. On resolution of the grievance, CRA shall send an e-mail to the PAO/DDO containing the details of resolution.

PAO shall resolve the grievance raised against it within three days of receipt of the grievance. If grievance is not resolved within three days, an e-mail alert will be sent to the PrAO. If grievance is pending for the next five days, another e-mail alert will be sent by CRA to the PrAO.

A PAO can raise the following grievances against CRA on behalf of the Subscriber:

  • PRAN Kit not received.
  • Incorrect details captured by CRA FC
  • Status of Withdrawal request.
  • Withdrawal amount not received
  • Transaction Statement not received.
  • Non receipt of Alerts from CRA on contribution credit