SBI PENSION FUND SCHEME - CENTRAL GOVT - 26.2503 as on 17-09-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 22.5191 as on 17-09-2018 || SBI PENSION FUND SCHEME E - TIER I - 25.3096 as on 17-09-2018 || SBI PENSION FUND SCHEME C - TIER I - 24.7247 as on 17-09-2018 || SBI PENSION FUND SCHEME G - TIER I - 22.3775 as on 17-09-2018 || SBI PENSION FUND SCHEME E - TIER II - 23.3452 as on 17-09-2018 || SBI PENSION FUND SCHEME C - TIER II - 22.6293 as on 17-09-2018 || SBI PENSION FUND SCHEME G - TIER II - 21.3902 as on 17-09-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.329 as on 17-09-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 16.721 as on 17-09-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.6594 as on 17-09-2018 || SBI PENSION FUND SCHEME A - TIER I - 11.2736 as on 17-09-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 17-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 25.4819 as on 17-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 22.6799 as on 17-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 29.5965 as on 17-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.1945 as on 17-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 20.1528 as on 17-09-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 24.1167 as on 17-09-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 21.2895 as on 17-09-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 20.6714 as on 17-09-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.183 as on 17-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 17-09-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 13.0014 as on 17-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.3567 as on 17-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 17-09-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 25.5384 as on 17-09-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 22.7782 as on 17-09-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.0804 as on 17-09-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 16.7358 as on 17-09-2018 || LIC PENSION FUND SCHEME E - TIER I - 19.2758 as on 17-09-2018 || LIC PENSION FUND SCHEME C - TIER I - 15.8843 as on 17-09-2018 || LIC PENSION FUND SCHEME G - TIER I - 16.2407 as on 17-09-2018 || LIC PENSION FUND SCHEME E - TIER II - 16.0479 as on 17-09-2018 || LIC PENSION FUND SCHEME C - TIER II - 14.8303 as on 17-09-2018 || LIC PENSION FUND SCHEME G - TIER II - 16.3136 as on 17-09-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.8953 as on 17-09-2018 || LIC PENSION FUND SCHEME A - TIER I - 11.3069 as on 17-09-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 17-09-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 26.9463 as on 17-09-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 24.4044 as on 17-09-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 20.5668 as on 17-09-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 23.8531 as on 17-09-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 21.0128 as on 17-09-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 19.3402 as on 17-09-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 18.5334 as on 17-09-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 10.6633 as on 17-09-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 17-09-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 26.9888 as on 17-09-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 22.1808 as on 17-09-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 20.1483 as on 17-09-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 23.2036 as on 17-09-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 20.6953 as on 17-09-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 19.6108 as on 17-09-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 17-09-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 11.2615 as on 17-09-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 17-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 29.4938 as on 17-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 24.7353 as on 17-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 20.8086 as on 17-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 23.2497 as on 17-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 23.0247 as on 17-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 19.9474 as on 17-09-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 17-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 10.9609 as on 17-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 17-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 21.9524 as on 17-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 16.0146 as on 17-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 15.3689 as on 17-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 18.9667 as on 17-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 15.1367 as on 17-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 15.6893 as on 17-09-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 17-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.2211 as on 17-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 17-09-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 12.2905 as on 17-09-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 10.8784 as on 17-09-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 10.3286 as on 17-09-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 10.9428 as on 17-09-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 12.2627 as on 17-09-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.618 as on 17-09-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 9.9666 as on 17-09-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 17-09-2018 ||

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Grievances
A PAO or DDO can raise grievances in the CRA system. PAO can raise a grievance either through the CRA website www.cra-nsdl.co.in With its User ID and I-PIN or through the CRA Call center using the T-PIN. In case of grievance of the DDO, it shall submit the details in the grievance form (Form-G4) to the PAO. The PAO can raise the grievance on behalf of the DDO or the Subscriber through the CRA website. PAO can raise the grievance only through the above-mentioned modes. CRA shall not take cognizance of grievance raised through any other modes such as submitting physical letter etc.

At the time of registering the grievance, the Nodal Office shall provide its CRA registration number, the details of the grievance, on whose behalf the grievance is being raised etc.

PAO can raise grievance with respect to the following:

Grievance against CRA:

  • PRAN allotted but cards not received
  • T-PIN/I-PIN not received
  • PRAN not allotted /partially allotted
  • Withdrawal amount not received
  • Grievance against Trustee Bank
  • Contribution details not uploaded
  • Incorrect contribution amount uploaded
  • Delay in uploading contribution
  • PAO can also raise grievance on behalf of the DDO or Subscriber associated with it. For this purpose, the DDO/Subscriber shall provide the details of the grievance in physical format to the PAO.

PAO can login to CRA website using the I-PIN and check the details of the grievances raised against it by the Subscribers. PAO shall resolve the grievance and mention the action taken in the resolution field provided for this purpose.CRA shall send the resolution remark of the PAO to the Subscriber who has raised the grievance.

On receipt of the grievance, CRA shall issue a Token number as acknowledgement. If grievance is logged through CRA website, the token number will be displayed on the screen on successful submission of grievance. The details of the token number will also be intimated by CRA at the e-mail address of the PAO/DDO. The Nodal Offices can alternately check the status of the grievance by logging to the CRA website (www.npscra.nsdl.co.in) and entering the Token No. or Entity ID or through the call center by using token number. On resolution of the grievance, CRA shall send an e-mail to the PAO/DDO containing the details of resolution.

PAO shall resolve the grievance raised against it within three days of receipt of the grievance. If grievance is not resolved within three days, an e-mail alert will be sent to the PrAO. If grievance is pending for the next five days, another e-mail alert will be sent by CRA to the PrAO.

A PAO can raise the following grievances against CRA on behalf of the Subscriber:

  • PRAN Kit not received.
  • Incorrect details captured by CRA FC
  • Status of Withdrawal request.
  • Withdrawal amount not received
  • Transaction Statement not received.
  • Non receipt of Alerts from CRA on contribution credit