SBI PENSION FUND SCHEME - CENTRAL GOVT - 27.6668 as on 21-02-2019 || SBI PENSION FUND SCHEME - STATE GOVT - 23.7566 as on 21-02-2019 || SBI PENSION FUND SCHEME E - TIER I - 23.8406 as on 21-02-2019 || SBI PENSION FUND SCHEME C - TIER I - 26.0578 as on 21-02-2019 || SBI PENSION FUND SCHEME G - TIER I - 24.3045 as on 21-02-2019 || SBI PENSION FUND SCHEME E - TIER II - 21.9767 as on 21-02-2019 || SBI PENSION FUND SCHEME C - TIER II - 23.8515 as on 21-02-2019 || SBI PENSION FUND SCHEME G - TIER II - 23.1768 as on 21-02-2019 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 22.4662 as on 21-02-2019 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 17.6493 as on 21-02-2019 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 13.3747 as on 21-02-2019 || SBI PENSION FUND SCHEME A - TIER I - 11.7153 as on 21-02-2019 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 21-02-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 26.8037 as on 21-02-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 23.8541 as on 21-02-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 27.7613 as on 21-02-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 23.398 as on 21-02-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 21.8002 as on 21-02-2019 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 22.6471 as on 21-02-2019 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 22.4421 as on 21-02-2019 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 22.4251 as on 21-02-2019 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 22.2638 as on 21-02-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 21-02-2019 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 13.6806 as on 21-02-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.7226 as on 21-02-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 21-02-2019 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 26.8445 as on 21-02-2019 || LIC PENSION FUND SCHEME - STATE GOVT - 23.9573 as on 21-02-2019 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 22.19 as on 21-02-2019 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 17.637 as on 21-02-2019 || LIC PENSION FUND SCHEME E - TIER I - 17.8804 as on 21-02-2019 || LIC PENSION FUND SCHEME C - TIER I - 16.7101 as on 21-02-2019 || LIC PENSION FUND SCHEME G - TIER I - 17.864 as on 21-02-2019 || LIC PENSION FUND SCHEME E - TIER II - 14.9377 as on 21-02-2019 || LIC PENSION FUND SCHEME C - TIER II - 15.6092 as on 21-02-2019 || LIC PENSION FUND SCHEME G - TIER II - 18.0889 as on 21-02-2019 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 13.5656 as on 21-02-2019 || LIC PENSION FUND SCHEME A - TIER I - 11.6782 as on 21-02-2019 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 21-02-2019 || KOTAK PENSION FUND SCHEME E - TIER I - 25.1763 as on 21-02-2019 || KOTAK PENSION FUND SCHEME C - TIER I - 25.6766 as on 21-02-2019 || KOTAK PENSION FUND SCHEME G - TIER I - 22.3454 as on 21-02-2019 || KOTAK PENSION FUND SCHEME E - TIER II - 22.3326 as on 21-02-2019 || KOTAK PENSION FUND SCHEME C - TIER II - 22.1045 as on 21-02-2019 || KOTAK PENSION FUND SCHEME G - TIER II - 20.9317 as on 21-02-2019 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 19.4272 as on 21-02-2019 || KOTAK PENSION FUND SCHEME A - TIER I - 11.1531 as on 21-02-2019 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 21-02-2019 || RELIANCE PENSION FUND SCHEME E - TIER I - 25.3349 as on 21-02-2019 || RELIANCE PENSION FUND SCHEME C - TIER I - 23.3379 as on 21-02-2019 || RELIANCE PENSION FUND SCHEME G - TIER I - 21.8272 as on 21-02-2019 || RELIANCE PENSION FUND SCHEME E - TIER II - 21.609 as on 21-02-2019 || RELIANCE PENSION FUND SCHEME C - TIER II - 21.743 as on 21-02-2019 || RELIANCE PENSION FUND SCHEME G - TIER II - 21.0977 as on 21-02-2019 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 21-02-2019 || RELIANCE PENSION FUND SCHEME A - TIER I - 11.6252 as on 21-02-2019 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 21-02-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 27.6641 as on 21-02-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 26.0398 as on 21-02-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 22.4879 as on 21-02-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 21.8421 as on 21-02-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 24.2151 as on 21-02-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 21.5706 as on 21-02-2019 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 21-02-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 11.4009 as on 21-02-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 21-02-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 20.5046 as on 21-02-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 16.8776 as on 21-02-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 16.6769 as on 21-02-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 17.7205 as on 21-02-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 15.9527 as on 21-02-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 17.056 as on 21-02-2019 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 21-02-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.7188 as on 21-02-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 21-02-2019 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.391 as on 21-02-2019 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 11.4802 as on 21-02-2019 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 11.1856 as on 21-02-2019 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 11.295 as on 21-02-2019 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.3253 as on 21-02-2019 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 11.1618 as on 21-02-2019 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 10.7937 as on 21-02-2019 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 21-02-2019 ||

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Grievances
A PAO or DDO can raise grievances in the CRA system. PAO can raise a grievance either through the CRA website www.cra-nsdl.co.in With its User ID and I-PIN or through the CRA Call center using the T-PIN. In case of grievance of the DDO, it shall submit the details in the grievance form (Form-G4) to the PAO. The PAO can raise the grievance on behalf of the DDO or the Subscriber through the CRA website. PAO can raise the grievance only through the above-mentioned modes. CRA shall not take cognizance of grievance raised through any other modes such as submitting physical letter etc.

At the time of registering the grievance, the Nodal Office shall provide its CRA registration number, the details of the grievance, on whose behalf the grievance is being raised etc.

PAO can raise grievance with respect to the following:

Grievance against CRA:

  • PRAN allotted but cards not received
  • T-PIN/I-PIN not received
  • PRAN not allotted /partially allotted
  • Withdrawal amount not received
  • Grievance against Trustee Bank
  • Contribution details not uploaded
  • Incorrect contribution amount uploaded
  • Delay in uploading contribution
  • PAO can also raise grievance on behalf of the DDO or Subscriber associated with it. For this purpose, the DDO/Subscriber shall provide the details of the grievance in physical format to the PAO.

PAO can login to CRA website using the I-PIN and check the details of the grievances raised against it by the Subscribers. PAO shall resolve the grievance and mention the action taken in the resolution field provided for this purpose.CRA shall send the resolution remark of the PAO to the Subscriber who has raised the grievance.

On receipt of the grievance, CRA shall issue a Token number as acknowledgement. If grievance is logged through CRA website, the token number will be displayed on the screen on successful submission of grievance. The details of the token number will also be intimated by CRA at the e-mail address of the PAO/DDO. The Nodal Offices can alternately check the status of the grievance by logging to the CRA website (www.npscra.nsdl.co.in) and entering the Token No. or Entity ID or through the call center by using token number. On resolution of the grievance, CRA shall send an e-mail to the PAO/DDO containing the details of resolution.

PAO shall resolve the grievance raised against it within three days of receipt of the grievance. If grievance is not resolved within three days, an e-mail alert will be sent to the PrAO. If grievance is pending for the next five days, another e-mail alert will be sent by CRA to the PrAO.

A PAO can raise the following grievances against CRA on behalf of the Subscriber:

  • PRAN Kit not received.
  • Incorrect details captured by CRA FC
  • Status of Withdrawal request.
  • Withdrawal amount not received
  • Transaction Statement not received.
  • Non receipt of Alerts from CRA on contribution credit