SBI PENSION FUND SCHEME - CENTRAL GOVT - 25.869 as on 16-01-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 22.2277 as on 16-01-2018 || SBI PENSION FUND SCHEME E - TIER I - 23.9539 as on 16-01-2018 || SBI PENSION FUND SCHEME C - TIER I - 24.4036 as on 16-01-2018 || SBI PENSION FUND SCHEME G - TIER I - 22.1813 as on 16-01-2018 || SBI PENSION FUND SCHEME E - TIER II - 22.0863 as on 16-01-2018 || SBI PENSION FUND SCHEME C - TIER II - 22.3433 as on 16-01-2018 || SBI PENSION FUND SCHEME G - TIER II - 21.1926 as on 16-01-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.0047 as on 16-01-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 16.4807 as on 16-01-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.4691 as on 16-01-2018 || SBI PENSION FUND SCHEME A - TIER I - 10.9535 as on 16-01-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 25.2011 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 22.4379 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 28.2958 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.0976 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 19.999 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 22.8882 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 21.1067 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 20.5063 as on 16-01-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.9072 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 16-01-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 12.8304 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 10.8257 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 16-01-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 25.2257 as on 16-01-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 22.541 as on 16-01-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.7654 as on 16-01-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 16.578 as on 16-01-2018 || LIC PENSION FUND SCHEME E - TIER I - 18.6528 as on 16-01-2018 || LIC PENSION FUND SCHEME C - TIER I - 15.8189 as on 16-01-2018 || LIC PENSION FUND SCHEME G - TIER I - 15.9639 as on 16-01-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.6067 as on 16-01-2018 || LIC PENSION FUND SCHEME C - TIER II - 14.8217 as on 16-01-2018 || LIC PENSION FUND SCHEME G - TIER II - 15.9043 as on 16-01-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.7705 as on 16-01-2018 || LIC PENSION FUND SCHEME A - TIER I - 10.7845 as on 16-01-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 16-01-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 26.771 as on 16-01-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 24.2321 as on 16-01-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 20.402 as on 16-01-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 23.6868 as on 16-01-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 20.8458 as on 16-01-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 19.1722 as on 16-01-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 18.4095 as on 16-01-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 10.8926 as on 16-01-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 16-01-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 26.4001 as on 16-01-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 21.9558 as on 16-01-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 19.9767 as on 16-01-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 22.5741 as on 16-01-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 20.4303 as on 16-01-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 19.3897 as on 16-01-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 16-01-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 10.7353 as on 16-01-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 16-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 28.1299 as on 16-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 24.3834 as on 16-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 20.5722 as on 16-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 22.1684 as on 16-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 22.7219 as on 16-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 19.7212 as on 16-01-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 16-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 10.7199 as on 16-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 16-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 20.7536 as on 16-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 15.8444 as on 16-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 15.2094 as on 16-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 17.9769 as on 16-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 14.9407 as on 16-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 15.5436 as on 16-01-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 16-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 10.8328 as on 16-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 16-01-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.6034 as on 16-01-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 10.7359 as on 16-01-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 10.2184 as on 16-01-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 10.4333 as on 16-01-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.5834 as on 16-01-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.4627 as on 16-01-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 9.8648 as on 16-01-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 16-01-2018

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Grievances
A PAO or DDO can raise grievances in the CRA system. PAO can raise a grievance either through the CRA website www.cra-nsdl.co.in With its User ID and I-PIN or through the CRA Call center using the T-PIN. In case of grievance of the DDO, it shall submit the details in the grievance form (Form-G4) to the PAO. The PAO can raise the grievance on behalf of the DDO or the Subscriber through the CRA website. PAO can raise the grievance only through the above-mentioned modes. CRA shall not take cognizance of grievance raised through any other modes such as submitting physical letter etc.

At the time of registering the grievance, the Nodal Office shall provide its CRA registration number, the details of the grievance, on whose behalf the grievance is being raised etc.

PAO can raise grievance with respect to the following:

Grievance against CRA:

  • PRAN allotted but cards not received
  • T-PIN/I-PIN not received
  • PRAN not allotted /partially allotted
  • Withdrawal amount not received
  • Grievance against Trustee Bank
  • Contribution details not uploaded
  • Incorrect contribution amount uploaded
  • Delay in uploading contribution
  • PAO can also raise grievance on behalf of the DDO or Subscriber associated with it. For this purpose, the DDO/Subscriber shall provide the details of the grievance in physical format to the PAO.

PAO can login to CRA website using the I-PIN and check the details of the grievances raised against it by the Subscribers. PAO shall resolve the grievance and mention the action taken in the resolution field provided for this purpose.CRA shall send the resolution remark of the PAO to the Subscriber who has raised the grievance.

On receipt of the grievance, CRA shall issue a Token number as acknowledgement. If grievance is logged through CRA website, the token number will be displayed on the screen on successful submission of grievance. The details of the token number will also be intimated by CRA at the e-mail address of the PAO/DDO. The Nodal Offices can alternately check the status of the grievance by logging to the CRA website (www.npscra.nsdl.co.in) and entering the Token No. or Entity ID or through the call center by using token number. On resolution of the grievance, CRA shall send an e-mail to the PAO/DDO containing the details of resolution.

PAO shall resolve the grievance raised against it within three days of receipt of the grievance. If grievance is not resolved within three days, an e-mail alert will be sent to the PrAO. If grievance is pending for the next five days, another e-mail alert will be sent by CRA to the PrAO.

A PAO can raise the following grievances against CRA on behalf of the Subscriber:

  • PRAN Kit not received.
  • Incorrect details captured by CRA FC
  • Status of Withdrawal request.
  • Withdrawal amount not received
  • Transaction Statement not received.
  • Non receipt of Alerts from CRA on contribution credit