SBI PENSION FUND SCHEME - CENTRAL GOVT - 28.7876 as on 23-05-2019 || SBI PENSION FUND SCHEME - STATE GOVT - 24.7255 as on 23-05-2019 || SBI PENSION FUND SCHEME E - TIER I - 25.6729 as on 23-05-2019 || SBI PENSION FUND SCHEME C - TIER I - 26.9781 as on 23-05-2019 || SBI PENSION FUND SCHEME G - TIER I - 25.1856 as on 23-05-2019 || SBI PENSION FUND SCHEME E - TIER II - 23.6719 as on 23-05-2019 || SBI PENSION FUND SCHEME C - TIER II - 24.6802 as on 23-05-2019 || SBI PENSION FUND SCHEME G - TIER II - 23.9823 as on 23-05-2019 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 23.3662 as on 23-05-2019 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 18.3656 as on 23-05-2019 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 13.9169 as on 23-05-2019 || SBI PENSION FUND SCHEME A - TIER I - 12.1695 as on 23-05-2019 || SBI PENSION FUND SCHEME A - TIER II - 10 as on 23-05-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 27.8475 as on 23-05-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 24.7887 as on 23-05-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 29.7167 as on 23-05-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 24.2166 as on 23-05-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 22.5841 as on 23-05-2019 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 24.2079 as on 23-05-2019 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 23.1884 as on 23-05-2019 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 23.2379 as on 23-05-2019 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 23.1213 as on 23-05-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 23-05-2019 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 14.2157 as on 23-05-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.9408 as on 23-05-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 23-05-2019 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 27.944 as on 23-05-2019 || LIC PENSION FUND SCHEME - STATE GOVT - 24.9346 as on 23-05-2019 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 23.1193 as on 23-05-2019 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 18.4055 as on 23-05-2019 || LIC PENSION FUND SCHEME E - TIER I - 19.2668 as on 23-05-2019 || LIC PENSION FUND SCHEME C - TIER I - 17.3249 as on 23-05-2019 || LIC PENSION FUND SCHEME G - TIER I - 18.6254 as on 23-05-2019 || LIC PENSION FUND SCHEME E - TIER II - 16.083 as on 23-05-2019 || LIC PENSION FUND SCHEME C - TIER II - 16.1834 as on 23-05-2019 || LIC PENSION FUND SCHEME G - TIER II - 18.9046 as on 23-05-2019 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 14.1377 as on 23-05-2019 || LIC PENSION FUND SCHEME A - TIER I - 12.0235 as on 23-05-2019 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 23-05-2019 || KOTAK PENSION FUND SCHEME E - TIER I - 27.2781 as on 23-05-2019 || KOTAK PENSION FUND SCHEME C - TIER I - 26.5623 as on 23-05-2019 || KOTAK PENSION FUND SCHEME G - TIER I - 23.186 as on 23-05-2019 || KOTAK PENSION FUND SCHEME E - TIER II - 24.2033 as on 23-05-2019 || KOTAK PENSION FUND SCHEME C - TIER II - 22.8734 as on 23-05-2019 || KOTAK PENSION FUND SCHEME G - TIER II - 21.6475 as on 23-05-2019 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.1951 as on 23-05-2019 || KOTAK PENSION FUND SCHEME A - TIER I - 11.9294 as on 23-05-2019 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 23-05-2019 || RELIANCE PENSION FUND SCHEME E - TIER I - 27.1749 as on 23-05-2019 || RELIANCE PENSION FUND SCHEME C - TIER I - 24.1144 as on 23-05-2019 || RELIANCE PENSION FUND SCHEME G - TIER I - 22.6352 as on 23-05-2019 || RELIANCE PENSION FUND SCHEME E - TIER II - 23.2653 as on 23-05-2019 || RELIANCE PENSION FUND SCHEME C - TIER II - 22.2737 as on 23-05-2019 || RELIANCE PENSION FUND SCHEME G - TIER II - 21.8029 as on 23-05-2019 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 23-05-2019 || RELIANCE PENSION FUND SCHEME A - TIER I - 11.8413 as on 23-05-2019 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 23-05-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 29.8446 as on 23-05-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 26.9855 as on 23-05-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 23.3283 as on 23-05-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 23.5482 as on 23-05-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 25.0692 as on 23-05-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 22.3537 as on 23-05-2019 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 23-05-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 11.9734 as on 23-05-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 23-05-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 22.2002 as on 23-05-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 17.499 as on 23-05-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 17.3126 as on 23-05-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 19.1989 as on 23-05-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 16.4916 as on 23-05-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 17.6804 as on 23-05-2019 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 23-05-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 12.2244 as on 23-05-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 23-05-2019 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 12.1023 as on 23-05-2019 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 11.8975 as on 23-05-2019 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 11.5972 as on 23-05-2019 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 11.5053 as on 23-05-2019 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 12.0038 as on 23-05-2019 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 11.5449 as on 23-05-2019 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 11.2 as on 23-05-2019 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 23-05-2019 ||

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Grievances
A PAO or DDO can raise grievances in the CRA system. PAO can raise a grievance either through the CRA website www.cra-nsdl.co.in With its User ID and I-PIN or through the CRA Call center using the T-PIN. In case of grievance of the DDO, it shall submit the details in the grievance form (Form-G4) to the PAO. The PAO can raise the grievance on behalf of the DDO or the Subscriber through the CRA website. PAO can raise the grievance only through the above-mentioned modes. CRA shall not take cognizance of grievance raised through any other modes such as submitting physical letter etc.

At the time of registering the grievance, the Nodal Office shall provide its CRA registration number, the details of the grievance, on whose behalf the grievance is being raised etc.

PAO can raise grievance with respect to the following:

Grievance against CRA:

  • PRAN allotted but cards not received
  • T-PIN/I-PIN not received
  • PRAN not allotted /partially allotted
  • Withdrawal amount not received
  • Grievance against Trustee Bank
  • Contribution details not uploaded
  • Incorrect contribution amount uploaded
  • Delay in uploading contribution
  • PAO can also raise grievance on behalf of the DDO or Subscriber associated with it. For this purpose, the DDO/Subscriber shall provide the details of the grievance in physical format to the PAO.

PAO can login to CRA website using the I-PIN and check the details of the grievances raised against it by the Subscribers. PAO shall resolve the grievance and mention the action taken in the resolution field provided for this purpose.CRA shall send the resolution remark of the PAO to the Subscriber who has raised the grievance.

On receipt of the grievance, CRA shall issue a Token number as acknowledgement. If grievance is logged through CRA website, the token number will be displayed on the screen on successful submission of grievance. The details of the token number will also be intimated by CRA at the e-mail address of the PAO/DDO. The Nodal Offices can alternately check the status of the grievance by logging to the CRA website (www.npscra.nsdl.co.in) and entering the Token No. or Entity ID or through the call center by using token number. On resolution of the grievance, CRA shall send an e-mail to the PAO/DDO containing the details of resolution.

PAO shall resolve the grievance raised against it within three days of receipt of the grievance. If grievance is not resolved within three days, an e-mail alert will be sent to the PrAO. If grievance is pending for the next five days, another e-mail alert will be sent by CRA to the PrAO.

A PAO can raise the following grievances against CRA on behalf of the Subscriber:

  • PRAN Kit not received.
  • Incorrect details captured by CRA FC
  • Status of Withdrawal request.
  • Withdrawal amount not received
  • Transaction Statement not received.
  • Non receipt of Alerts from CRA on contribution credit