SBI PENSION FUND SCHEME - CENTRAL GOVT - 26.0465 as on 22-06-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 22.3578 as on 22-06-2018 || SBI PENSION FUND SCHEME E - TIER I - 24.123 as on 22-06-2018 || SBI PENSION FUND SCHEME C - TIER I - 24.5142 as on 22-06-2018 || SBI PENSION FUND SCHEME G - TIER I - 22.4054 as on 22-06-2018 || SBI PENSION FUND SCHEME E - TIER II - 22.2476 as on 22-06-2018 || SBI PENSION FUND SCHEME C - TIER II - 22.4388 as on 22-06-2018 || SBI PENSION FUND SCHEME G - TIER II - 21.3997 as on 22-06-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.1498 as on 22-06-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 16.5981 as on 22-06-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.5506 as on 22-06-2018 || SBI PENSION FUND SCHEME A - TIER I - 11.2367 as on 22-06-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 22-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 25.2986 as on 22-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 22.518 as on 22-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 28.1948 as on 22-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.1833 as on 22-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 20.1855 as on 22-06-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 22.8887 as on 22-06-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 21.2072 as on 22-06-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 20.7241 as on 22-06-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.0025 as on 22-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 22-06-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 12.9093 as on 22-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.1623 as on 22-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 22-06-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 25.3413 as on 22-06-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 22.6251 as on 22-06-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.8783 as on 22-06-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 16.602 as on 22-06-2018 || LIC PENSION FUND SCHEME E - TIER I - 18.2091 as on 22-06-2018 || LIC PENSION FUND SCHEME C - TIER I - 15.8149 as on 22-06-2018 || LIC PENSION FUND SCHEME G - TIER I - 16.286 as on 22-06-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.1242 as on 22-06-2018 || LIC PENSION FUND SCHEME C - TIER II - 14.8195 as on 22-06-2018 || LIC PENSION FUND SCHEME G - TIER II - 16.3398 as on 22-06-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.7981 as on 22-06-2018 || LIC PENSION FUND SCHEME A - TIER I - 11.114 as on 22-06-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 22-06-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 25.619 as on 22-06-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 24.3936 as on 22-06-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 20.5802 as on 22-06-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 22.648 as on 22-06-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 20.9323 as on 22-06-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 19.3471 as on 22-06-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 18.4049 as on 22-06-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 10.7793 as on 22-06-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 22-06-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 25.6352 as on 22-06-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 22.0396 as on 22-06-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 20.1847 as on 22-06-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 21.9831 as on 22-06-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 20.524 as on 22-06-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 19.6077 as on 22-06-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 22-06-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 11.0697 as on 22-06-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 22-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 28.1487 as on 22-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 24.4868 as on 22-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 20.7972 as on 22-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 22.199 as on 22-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 22.7954 as on 22-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 19.9424 as on 22-06-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 22-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 10.9356 as on 22-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 22-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 20.9395 as on 22-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 15.8939 as on 22-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 15.3631 as on 22-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 18.1241 as on 22-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 15.0057 as on 22-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 15.6919 as on 22-06-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 22-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.1392 as on 22-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 22-06-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.6598 as on 22-06-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 10.8147 as on 22-06-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 10.3237 as on 22-06-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 10.7566 as on 22-06-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.6264 as on 22-06-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.5241 as on 22-06-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 9.9623 as on 22-06-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 22-06-2018 ||

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Grievances
A PAO or DDO can raise grievances in the CRA system. PAO can raise a grievance either through the CRA website www.cra-nsdl.co.in With its User ID and I-PIN or through the CRA Call center using the T-PIN. In case of grievance of the DDO, it shall submit the details in the grievance form (Form-G4) to the PAO. The PAO can raise the grievance on behalf of the DDO or the Subscriber through the CRA website. PAO can raise the grievance only through the above-mentioned modes. CRA shall not take cognizance of grievance raised through any other modes such as submitting physical letter etc.

At the time of registering the grievance, the Nodal Office shall provide its CRA registration number, the details of the grievance, on whose behalf the grievance is being raised etc.

PAO can raise grievance with respect to the following:

Grievance against CRA:

  • PRAN allotted but cards not received
  • T-PIN/I-PIN not received
  • PRAN not allotted /partially allotted
  • Withdrawal amount not received
  • Grievance against Trustee Bank
  • Contribution details not uploaded
  • Incorrect contribution amount uploaded
  • Delay in uploading contribution
  • PAO can also raise grievance on behalf of the DDO or Subscriber associated with it. For this purpose, the DDO/Subscriber shall provide the details of the grievance in physical format to the PAO.

PAO can login to CRA website using the I-PIN and check the details of the grievances raised against it by the Subscribers. PAO shall resolve the grievance and mention the action taken in the resolution field provided for this purpose.CRA shall send the resolution remark of the PAO to the Subscriber who has raised the grievance.

On receipt of the grievance, CRA shall issue a Token number as acknowledgement. If grievance is logged through CRA website, the token number will be displayed on the screen on successful submission of grievance. The details of the token number will also be intimated by CRA at the e-mail address of the PAO/DDO. The Nodal Offices can alternately check the status of the grievance by logging to the CRA website (www.npscra.nsdl.co.in) and entering the Token No. or Entity ID or through the call center by using token number. On resolution of the grievance, CRA shall send an e-mail to the PAO/DDO containing the details of resolution.

PAO shall resolve the grievance raised against it within three days of receipt of the grievance. If grievance is not resolved within three days, an e-mail alert will be sent to the PrAO. If grievance is pending for the next five days, another e-mail alert will be sent by CRA to the PrAO.

A PAO can raise the following grievances against CRA on behalf of the Subscriber:

  • PRAN Kit not received.
  • Incorrect details captured by CRA FC
  • Status of Withdrawal request.
  • Withdrawal amount not received
  • Transaction Statement not received.
  • Non receipt of Alerts from CRA on contribution credit