SBI PENSION FUND SCHEME - CENTRAL GOVT - 26.2269 as on 21-09-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 22.51 as on 21-09-2018 || SBI PENSION FUND SCHEME E - TIER I - 24.7788 as on 21-09-2018 || SBI PENSION FUND SCHEME C - TIER I - 24.7498 as on 21-09-2018 || SBI PENSION FUND SCHEME G - TIER I - 22.4502 as on 21-09-2018 || SBI PENSION FUND SCHEME E - TIER II - 22.8534 as on 21-09-2018 || SBI PENSION FUND SCHEME C - TIER II - 22.6408 as on 21-09-2018 || SBI PENSION FUND SCHEME G - TIER II - 21.4598 as on 21-09-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.31 as on 21-09-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 16.7138 as on 21-09-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.6554 as on 21-09-2018 || SBI PENSION FUND SCHEME A - TIER I - 11.2497 as on 21-09-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 21-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 25.4504 as on 21-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 22.6484 as on 21-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 28.9401 as on 21-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.2286 as on 21-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 20.2152 as on 21-09-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 23.5572 as on 21-09-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 21.3199 as on 21-09-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 20.7365 as on 21-09-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.1614 as on 21-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 21-09-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 12.9801 as on 21-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.3656 as on 21-09-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 21-09-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 25.526 as on 21-09-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 22.7664 as on 21-09-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.0646 as on 21-09-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 16.724 as on 21-09-2018 || LIC PENSION FUND SCHEME E - TIER I - 18.9153 as on 21-09-2018 || LIC PENSION FUND SCHEME C - TIER I - 15.8971 as on 21-09-2018 || LIC PENSION FUND SCHEME G - TIER I - 16.2914 as on 21-09-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.7436 as on 21-09-2018 || LIC PENSION FUND SCHEME C - TIER II - 14.8418 as on 21-09-2018 || LIC PENSION FUND SCHEME G - TIER II - 16.3658 as on 21-09-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.8859 as on 21-09-2018 || LIC PENSION FUND SCHEME A - TIER I - 11.3101 as on 21-09-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 21-09-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 26.362 as on 21-09-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 24.4457 as on 21-09-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 20.644 as on 21-09-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 23.3437 as on 21-09-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 21.0451 as on 21-09-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 19.3979 as on 21-09-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 18.5137 as on 21-09-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 10.6737 as on 21-09-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 21-09-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 26.385 as on 21-09-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 22.204 as on 21-09-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 20.2163 as on 21-09-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 22.6453 as on 21-09-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 20.7253 as on 21-09-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 19.6733 as on 21-09-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 21-09-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 11.2704 as on 21-09-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 21-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 28.8727 as on 21-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 24.7738 as on 21-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 20.8521 as on 21-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 22.7649 as on 21-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 23.0539 as on 21-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 20.0052 as on 21-09-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 21-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 11.0047 as on 21-09-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 21-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 21.4001 as on 21-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 16.0267 as on 21-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 15.4204 as on 21-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 18.486 as on 21-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 15.1491 as on 21-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 15.7422 as on 21-09-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 21-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.2318 as on 21-09-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 21-09-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 12.0288 as on 21-09-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 10.9105 as on 21-09-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 10.36 as on 21-09-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 10.9515 as on 21-09-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.9997 as on 21-09-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.6238 as on 21-09-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 9.9998 as on 21-09-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 21-09-2018 ||

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A PAO or DDO can raise grievances in the CRA system. PAO can raise a grievance either through the CRA website www.cra-nsdl.co.in. With its User ID and I-PIN or through the CRA Call center using the T-PIN. In case of grievance of the DDO, it shall submit the details in the grievance form (Form-G4) to the PAO. The PAO can raise the grievance on behalf of the DDO or the Subscriber through the CRA website. PAO can raise the grievance only through the above-mentioned modes. CRA shall not take cognizance of grievance raised through any other modes such as submitting physical letter etc.

At the time of registering the grievance, the Nodal Office shall provide its CRA registration number, the details of the grievance, on whose behalf the grievance is being raised etc.

PAO can raise grievance with respect to the following:

Grievance against CRA:

  • PRAN allotted but cards not received
  • T-PIN/I-PIN not received
  • PRAN not allotted /partially allotted
  • Withdrawal amount not received
  • Grievance against Trustee Bank
  • Contribution details not uploaded
  • Incorrect contribution amount uploaded
  • Delay in uploading contribution
  • PAO can also raise grievance on behalf of the DDO or Subscriber associated with it. For this purpose, the DDO/Subscriber shall provide the details of the grievance in physical format to the PAO.

PAO can login to CRA website using the I-PIN and check the details of the grievances raised against it by the Subscribers. PAO shall resolve the grievance and mention the action taken in the resolution field provided for this purpose.CRA shall send the resolution remark of the PAO to the Subscriber who has raised the grievance.

On receipt of the grievance, CRA shall issue a Token number as acknowledgement. If grievance is logged through CRA website, the token number will be displayed on the screen on successful submission of grievance. The details of the token number will also be intimated by CRA at the e-mail address of the PAO/DDO. The Nodal Offices can alternately check the status of the grievance by logging to the CRA website (www.npscra.nsdl.co.in) and entering the Token No. or Entity ID or through the call center by using token number. On resolution of the grievance, CRA shall send an e-mail to the PAO/DDO containing the details of resolution.

PAO shall resolve the grievance raised against it within three days of receipt of the grievance. If grievance is not resolved within three days, an e-mail alert will be sent to the PrAO. If grievance is pending for the next five days, another e-mail alert will be sent by CRA to the PrAO.

A PAO can raise the following grievances against CRA on behalf of the Subscriber:

  • PRAN Kit not received.
  • Incorrect details captured by CRA FC
  • Status of Withdrawal request.
  • Withdrawal amount not received
  • Transaction Statement not received.
  • Non receipt of Alerts from CRA on contribution credit