SBI PENSION FUND SCHEME - CENTRAL GOVT - 26.0253 as on 17-01-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 22.3584 as on 17-01-2018 || SBI PENSION FUND SCHEME E - TIER I - 24.1625 as on 17-01-2018 || SBI PENSION FUND SCHEME C - TIER I - 24.4709 as on 17-01-2018 || SBI PENSION FUND SCHEME G - TIER I - 22.3403 as on 17-01-2018 || SBI PENSION FUND SCHEME E - TIER II - 22.2806 as on 17-01-2018 || SBI PENSION FUND SCHEME C - TIER II - 22.411 as on 17-01-2018 || SBI PENSION FUND SCHEME G - TIER II - 21.3429 as on 17-01-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.1268 as on 17-01-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 16.5778 as on 17-01-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.5377 as on 17-01-2018 || SBI PENSION FUND SCHEME A - TIER I - 10.9208 as on 17-01-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 17-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 25.3492 as on 17-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 22.5727 as on 17-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 28.539 as on 17-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.1567 as on 17-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 20.1641 as on 17-01-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 23.0989 as on 17-01-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 21.1624 as on 17-01-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 20.6746 as on 17-01-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.0341 as on 17-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 17-01-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 12.9109 as on 17-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 10.8276 as on 17-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 17-01-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 25.3693 as on 17-01-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 22.667 as on 17-01-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.8922 as on 17-01-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 16.678 as on 17-01-2018 || LIC PENSION FUND SCHEME E - TIER I - 18.7799 as on 17-01-2018 || LIC PENSION FUND SCHEME C - TIER I - 15.8697 as on 17-01-2018 || LIC PENSION FUND SCHEME G - TIER I - 16.0947 as on 17-01-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.7188 as on 17-01-2018 || LIC PENSION FUND SCHEME C - TIER II - 14.8732 as on 17-01-2018 || LIC PENSION FUND SCHEME G - TIER II - 16.0331 as on 17-01-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.8466 as on 17-01-2018 || LIC PENSION FUND SCHEME A - TIER I - 10.7864 as on 17-01-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 17-01-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 26.5942 as on 17-01-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 24.314 as on 17-01-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 20.5711 as on 17-01-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 23.529 as on 17-01-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 20.9166 as on 17-01-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 19.3231 as on 17-01-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 18.4587 as on 17-01-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 10.8012 as on 17-01-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 17-01-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 26.7074 as on 17-01-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 22.0024 as on 17-01-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 20.1194 as on 17-01-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 22.8253 as on 17-01-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 20.4844 as on 17-01-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 19.5414 as on 17-01-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 17-01-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 10.7372 as on 17-01-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 17-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 28.3593 as on 17-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 24.441 as on 17-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 20.714 as on 17-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 22.3495 as on 17-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 22.7758 as on 17-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 19.8587 as on 17-01-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 17-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 10.8098 as on 17-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 17-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 20.9088 as on 17-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 15.8776 as on 17-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 15.3207 as on 17-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 18.112 as on 17-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 14.9717 as on 17-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 15.6513 as on 17-01-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 17-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.0332 as on 17-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 17-01-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.6435 as on 17-01-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 10.7926 as on 17-01-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 10.2938 as on 17-01-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 10.4352 as on 17-01-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.6201 as on 17-01-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.5407 as on 17-01-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 9.944 as on 17-01-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 17-01-2018

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Grievances
A PAO or DDO can raise grievances in the CRA system. PAO can raise a grievance either through the CRA website www.cra-nsdl.co.in. With its User ID and I-PIN or through the CRA Call center using the T-PIN. In case of grievance of the DDO, it shall submit the details in the grievance form (Form-G4) to the PAO. The PAO can raise the grievance on behalf of the DDO or the Subscriber through the CRA website. PAO can raise the grievance only through the above-mentioned modes. CRA shall not take cognizance of grievance raised through any other modes such as submitting physical letter etc.

At the time of registering the grievance, the Nodal Office shall provide its CRA registration number, the details of the grievance, on whose behalf the grievance is being raised etc.

PAO can raise grievance with respect to the following:

Grievance against CRA:

  • PRAN allotted but cards not received
  • T-PIN/I-PIN not received
  • PRAN not allotted /partially allotted
  • Withdrawal amount not received
  • Grievance against Trustee Bank
  • Contribution details not uploaded
  • Incorrect contribution amount uploaded
  • Delay in uploading contribution
  • PAO can also raise grievance on behalf of the DDO or Subscriber associated with it. For this purpose, the DDO/Subscriber shall provide the details of the grievance in physical format to the PAO.

PAO can login to CRA website using the I-PIN and check the details of the grievances raised against it by the Subscribers. PAO shall resolve the grievance and mention the action taken in the resolution field provided for this purpose.CRA shall send the resolution remark of the PAO to the Subscriber who has raised the grievance.

On receipt of the grievance, CRA shall issue a Token number as acknowledgement. If grievance is logged through CRA website, the token number will be displayed on the screen on successful submission of grievance. The details of the token number will also be intimated by CRA at the e-mail address of the PAO/DDO. The Nodal Offices can alternately check the status of the grievance by logging to the CRA website (www.npscra.nsdl.co.in) and entering the Token No. or Entity ID or through the call center by using token number. On resolution of the grievance, CRA shall send an e-mail to the PAO/DDO containing the details of resolution.

PAO shall resolve the grievance raised against it within three days of receipt of the grievance. If grievance is not resolved within three days, an e-mail alert will be sent to the PrAO. If grievance is pending for the next five days, another e-mail alert will be sent by CRA to the PrAO.

A PAO can raise the following grievances against CRA on behalf of the Subscriber:

  • PRAN Kit not received.
  • Incorrect details captured by CRA FC
  • Status of Withdrawal request.
  • Withdrawal amount not received
  • Transaction Statement not received.
  • Non receipt of Alerts from CRA on contribution credit