SBI PENSION FUND SCHEME - CENTRAL GOVT - 26.1401 as on 13-07-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 22.4328 as on 13-07-2018 || SBI PENSION FUND SCHEME E - TIER I - 24.3603 as on 13-07-2018 || SBI PENSION FUND SCHEME C - TIER I - 24.6486 as on 13-07-2018 || SBI PENSION FUND SCHEME G - TIER I - 22.4374 as on 13-07-2018 || SBI PENSION FUND SCHEME E - TIER II - 22.4662 as on 13-07-2018 || SBI PENSION FUND SCHEME C - TIER II - 22.5685 as on 13-07-2018 || SBI PENSION FUND SCHEME G - TIER II - 21.4212 as on 13-07-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.2313 as on 13-07-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 16.6569 as on 13-07-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.6012 as on 13-07-2018 || SBI PENSION FUND SCHEME A - TIER I - 11.2697 as on 13-07-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 13-07-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 25.3977 as on 13-07-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 22.5997 as on 13-07-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 28.459 as on 13-07-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.2945 as on 13-07-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 20.2009 as on 13-07-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 23.1421 as on 13-07-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 21.3226 as on 13-07-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 20.7333 as on 13-07-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.0783 as on 13-07-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 13-07-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 12.9544 as on 13-07-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.2113 as on 13-07-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 13-07-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 25.4201 as on 13-07-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 22.6896 as on 13-07-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.9353 as on 13-07-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 16.6407 as on 13-07-2018 || LIC PENSION FUND SCHEME E - TIER I - 18.3037 as on 13-07-2018 || LIC PENSION FUND SCHEME C - TIER I - 15.8851 as on 13-07-2018 || LIC PENSION FUND SCHEME G - TIER I - 16.3018 as on 13-07-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.1915 as on 13-07-2018 || LIC PENSION FUND SCHEME C - TIER II - 14.8846 as on 13-07-2018 || LIC PENSION FUND SCHEME G - TIER II - 16.3627 as on 13-07-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.8323 as on 13-07-2018 || LIC PENSION FUND SCHEME A - TIER I - 11.1762 as on 13-07-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 13-07-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 25.8024 as on 13-07-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 24.4955 as on 13-07-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 20.6187 as on 13-07-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 22.8108 as on 13-07-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 21.0187 as on 13-07-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 19.3765 as on 13-07-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 18.466 as on 13-07-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 10.8467 as on 13-07-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 13-07-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 25.7714 as on 13-07-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 22.1256 as on 13-07-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 20.2167 as on 13-07-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 22.1227 as on 13-07-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 20.6266 as on 13-07-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 19.6298 as on 13-07-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 13-07-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 11.1178 as on 13-07-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 13-07-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 28.454 as on 13-07-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 24.6335 as on 13-07-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 20.8492 as on 13-07-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 22.4423 as on 13-07-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 22.9334 as on 13-07-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 19.9826 as on 13-07-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 13-07-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 10.972 as on 13-07-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 13-07-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 21.1998 as on 13-07-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 15.9874 as on 13-07-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 15.4043 as on 13-07-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 18.349 as on 13-07-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 15.0892 as on 13-07-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 15.7265 as on 13-07-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 13-07-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.2011 as on 13-07-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 13-07-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.921 as on 13-07-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 10.8644 as on 13-07-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 10.3368 as on 13-07-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 10.8036 as on 13-07-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.8855 as on 13-07-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.5702 as on 13-07-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 9.977 as on 13-07-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 13-07-2018 ||

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A PAO or DDO can raise grievances in the CRA system. PAO can raise a grievance either through the CRA website www.cra-nsdl.co.in. With its User ID and I-PIN or through the CRA Call center using the T-PIN. In case of grievance of the DDO, it shall submit the details in the grievance form (Form-G4) to the PAO. The PAO can raise the grievance on behalf of the DDO or the Subscriber through the CRA website. PAO can raise the grievance only through the above-mentioned modes. CRA shall not take cognizance of grievance raised through any other modes such as submitting physical letter etc.

At the time of registering the grievance, the Nodal Office shall provide its CRA registration number, the details of the grievance, on whose behalf the grievance is being raised etc.

PAO can raise grievance with respect to the following:

Grievance against CRA:

  • PRAN allotted but cards not received
  • T-PIN/I-PIN not received
  • PRAN not allotted /partially allotted
  • Withdrawal amount not received
  • Grievance against Trustee Bank
  • Contribution details not uploaded
  • Incorrect contribution amount uploaded
  • Delay in uploading contribution
  • PAO can also raise grievance on behalf of the DDO or Subscriber associated with it. For this purpose, the DDO/Subscriber shall provide the details of the grievance in physical format to the PAO.

PAO can login to CRA website using the I-PIN and check the details of the grievances raised against it by the Subscribers. PAO shall resolve the grievance and mention the action taken in the resolution field provided for this purpose.CRA shall send the resolution remark of the PAO to the Subscriber who has raised the grievance.

On receipt of the grievance, CRA shall issue a Token number as acknowledgement. If grievance is logged through CRA website, the token number will be displayed on the screen on successful submission of grievance. The details of the token number will also be intimated by CRA at the e-mail address of the PAO/DDO. The Nodal Offices can alternately check the status of the grievance by logging to the CRA website (www.npscra.nsdl.co.in) and entering the Token No. or Entity ID or through the call center by using token number. On resolution of the grievance, CRA shall send an e-mail to the PAO/DDO containing the details of resolution.

PAO shall resolve the grievance raised against it within three days of receipt of the grievance. If grievance is not resolved within three days, an e-mail alert will be sent to the PrAO. If grievance is pending for the next five days, another e-mail alert will be sent by CRA to the PrAO.

A PAO can raise the following grievances against CRA on behalf of the Subscriber:

  • PRAN Kit not received.
  • Incorrect details captured by CRA FC
  • Status of Withdrawal request.
  • Withdrawal amount not received
  • Transaction Statement not received.
  • Non receipt of Alerts from CRA on contribution credit