SBI PENSION FUND SCHEME - CENTRAL GOVT - 27.593 as on 23-01-2019 || SBI PENSION FUND SCHEME - STATE GOVT - 23.6936 as on 23-01-2019 || SBI PENSION FUND SCHEME E - TIER I - 24.0349 as on 23-01-2019 || SBI PENSION FUND SCHEME C - TIER I - 25.9539 as on 23-01-2019 || SBI PENSION FUND SCHEME G - TIER I - 24.188 as on 23-01-2019 || SBI PENSION FUND SCHEME E - TIER II - 22.1571 as on 23-01-2019 || SBI PENSION FUND SCHEME C - TIER II - 23.749 as on 23-01-2019 || SBI PENSION FUND SCHEME G - TIER II - 23.0472 as on 23-01-2019 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 22.398 as on 23-01-2019 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 17.5952 as on 23-01-2019 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 13.3374 as on 23-01-2019 || SBI PENSION FUND SCHEME A - TIER I - 11.7129 as on 23-01-2019 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 23-01-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 26.7381 as on 23-01-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 23.797 as on 23-01-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 28.0161 as on 23-01-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 23.3411 as on 23-01-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 21.6787 as on 23-01-2019 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 22.8321 as on 23-01-2019 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 22.3732 as on 23-01-2019 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 22.3072 as on 23-01-2019 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 22.2076 as on 23-01-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 23-01-2019 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 13.6495 as on 23-01-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.6573 as on 23-01-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 23-01-2019 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 26.8147 as on 23-01-2019 || LIC PENSION FUND SCHEME - STATE GOVT - 23.9327 as on 23-01-2019 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 22.1526 as on 23-01-2019 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 17.6292 as on 23-01-2019 || LIC PENSION FUND SCHEME E - TIER I - 18.1027 as on 23-01-2019 || LIC PENSION FUND SCHEME C - TIER I - 16.6975 as on 23-01-2019 || LIC PENSION FUND SCHEME G - TIER I - 17.739 as on 23-01-2019 || LIC PENSION FUND SCHEME E - TIER II - 15.1601 as on 23-01-2019 || LIC PENSION FUND SCHEME C - TIER II - 15.6189 as on 23-01-2019 || LIC PENSION FUND SCHEME G - TIER II - 17.8843 as on 23-01-2019 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 13.5545 as on 23-01-2019 || LIC PENSION FUND SCHEME A - TIER I - 11.6415 as on 23-01-2019 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 23-01-2019 || KOTAK PENSION FUND SCHEME E - TIER I - 25.5399 as on 23-01-2019 || KOTAK PENSION FUND SCHEME C - TIER I - 25.5862 as on 23-01-2019 || KOTAK PENSION FUND SCHEME G - TIER I - 22.2651 as on 23-01-2019 || KOTAK PENSION FUND SCHEME E - TIER II - 22.6245 as on 23-01-2019 || KOTAK PENSION FUND SCHEME C - TIER II - 22.0422 as on 23-01-2019 || KOTAK PENSION FUND SCHEME G - TIER II - 20.8092 as on 23-01-2019 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 19.3723 as on 23-01-2019 || KOTAK PENSION FUND SCHEME A - TIER I - 11.2064 as on 23-01-2019 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 23-01-2019 || RELIANCE PENSION FUND SCHEME E - TIER I - 25.7122 as on 23-01-2019 || RELIANCE PENSION FUND SCHEME C - TIER I - 23.2728 as on 23-01-2019 || RELIANCE PENSION FUND SCHEME G - TIER I - 21.7248 as on 23-01-2019 || RELIANCE PENSION FUND SCHEME E - TIER II - 22.0052 as on 23-01-2019 || RELIANCE PENSION FUND SCHEME C - TIER II - 21.6572 as on 23-01-2019 || RELIANCE PENSION FUND SCHEME G - TIER II - 20.9645 as on 23-01-2019 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 23-01-2019 || RELIANCE PENSION FUND SCHEME A - TIER I - 11.5612 as on 23-01-2019 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 23-01-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 27.82 as on 23-01-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 25.9523 as on 23-01-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 22.3861 as on 23-01-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 21.966 as on 23-01-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 24.1414 as on 23-01-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 21.4643 as on 23-01-2019 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 23-01-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 11.4464 as on 23-01-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 23-01-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 20.7331 as on 23-01-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 16.8016 as on 23-01-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 16.6276 as on 23-01-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 17.9216 as on 23-01-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 15.8842 as on 23-01-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 16.9778 as on 23-01-2019 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 23-01-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.7287 as on 23-01-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 23-01-2019 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.4666 as on 23-01-2019 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 11.4015 as on 23-01-2019 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 11.1243 as on 23-01-2019 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 11.232 as on 23-01-2019 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.3982 as on 23-01-2019 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 11.0959 as on 23-01-2019 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 10.7385 as on 23-01-2019 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 23-01-2019 ||

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A PAO or DDO can raise grievances in the CRA system. PAO can raise a grievance either through the CRA website www.cra-nsdl.co.in. With its User ID and I-PIN or through the CRA Call center using the T-PIN. In case of grievance of the DDO, it shall submit the details in the grievance form (Form-G4) to the PAO. The PAO can raise the grievance on behalf of the DDO or the Subscriber through the CRA website. PAO can raise the grievance only through the above-mentioned modes. CRA shall not take cognizance of grievance raised through any other modes such as submitting physical letter etc.

At the time of registering the grievance, the Nodal Office shall provide its CRA registration number, the details of the grievance, on whose behalf the grievance is being raised etc.

PAO can raise grievance with respect to the following:

Grievance against CRA:

  • PRAN allotted but cards not received
  • T-PIN/I-PIN not received
  • PRAN not allotted /partially allotted
  • Withdrawal amount not received
  • Grievance against Trustee Bank
  • Contribution details not uploaded
  • Incorrect contribution amount uploaded
  • Delay in uploading contribution
  • PAO can also raise grievance on behalf of the DDO or Subscriber associated with it. For this purpose, the DDO/Subscriber shall provide the details of the grievance in physical format to the PAO.

PAO can login to CRA website using the I-PIN and check the details of the grievances raised against it by the Subscribers. PAO shall resolve the grievance and mention the action taken in the resolution field provided for this purpose.CRA shall send the resolution remark of the PAO to the Subscriber who has raised the grievance.

On receipt of the grievance, CRA shall issue a Token number as acknowledgement. If grievance is logged through CRA website, the token number will be displayed on the screen on successful submission of grievance. The details of the token number will also be intimated by CRA at the e-mail address of the PAO/DDO. The Nodal Offices can alternately check the status of the grievance by logging to the CRA website (www.npscra.nsdl.co.in) and entering the Token No. or Entity ID or through the call center by using token number. On resolution of the grievance, CRA shall send an e-mail to the PAO/DDO containing the details of resolution.

PAO shall resolve the grievance raised against it within three days of receipt of the grievance. If grievance is not resolved within three days, an e-mail alert will be sent to the PrAO. If grievance is pending for the next five days, another e-mail alert will be sent by CRA to the PrAO.

A PAO can raise the following grievances against CRA on behalf of the Subscriber:

  • PRAN Kit not received.
  • Incorrect details captured by CRA FC
  • Status of Withdrawal request.
  • Withdrawal amount not received
  • Transaction Statement not received.
  • Non receipt of Alerts from CRA on contribution credit