SBI PENSION FUND SCHEME - CENTRAL GOVT - 27.4488 as on 18-12-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 23.5666 as on 18-12-2018 || SBI PENSION FUND SCHEME E - TIER I - 24.3368 as on 18-12-2018 || SBI PENSION FUND SCHEME C - TIER I - 25.601 as on 18-12-2018 || SBI PENSION FUND SCHEME G - TIER I - 24.1197 as on 18-12-2018 || SBI PENSION FUND SCHEME E - TIER II - 22.442 as on 18-12-2018 || SBI PENSION FUND SCHEME C - TIER II - 23.4017 as on 18-12-2018 || SBI PENSION FUND SCHEME G - TIER II - 22.9967 as on 18-12-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 22.278 as on 18-12-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 17.4951 as on 18-12-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 13.2625 as on 18-12-2018 || SBI PENSION FUND SCHEME A - TIER I - 11.6259 as on 18-12-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 18-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 26.6052 as on 18-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 23.6722 as on 18-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 28.3915 as on 18-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 23.0147 as on 18-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 21.6061 as on 18-12-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 23.139 as on 18-12-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 22.0483 as on 18-12-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 22.2152 as on 18-12-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 22.1144 as on 18-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 18-12-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 13.5809 as on 18-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.5732 as on 18-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 18-12-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 26.7296 as on 18-12-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 23.8561 as on 18-12-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 22.0883 as on 18-12-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 17.5493 as on 18-12-2018 || LIC PENSION FUND SCHEME E - TIER I - 18.4858 as on 18-12-2018 || LIC PENSION FUND SCHEME C - TIER I - 16.4767 as on 18-12-2018 || LIC PENSION FUND SCHEME G - TIER I - 17.6837 as on 18-12-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.4817 as on 18-12-2018 || LIC PENSION FUND SCHEME C - TIER II - 15.4094 as on 18-12-2018 || LIC PENSION FUND SCHEME G - TIER II - 17.8069 as on 18-12-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 13.5148 as on 18-12-2018 || LIC PENSION FUND SCHEME A - TIER I - 11.5412 as on 18-12-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 18-12-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 25.732 as on 18-12-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 25.1847 as on 18-12-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 22.1794 as on 18-12-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 22.8014 as on 18-12-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 21.7295 as on 18-12-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 20.736 as on 18-12-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 19.249 as on 18-12-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 11.207 as on 18-12-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 18-12-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 25.9908 as on 18-12-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 22.9522 as on 18-12-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 21.6536 as on 18-12-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 22.2217 as on 18-12-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 21.3515 as on 18-12-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 20.9013 as on 18-12-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 18-12-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 11.4774 as on 18-12-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 18-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 28.0533 as on 18-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 25.6041 as on 18-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 22.3756 as on 18-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 22.131 as on 18-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 23.8225 as on 18-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 21.4373 as on 18-12-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 18-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 11.359 as on 18-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 18-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 20.9878 as on 18-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 16.5563 as on 18-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 16.5712 as on 18-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 18.1449 as on 18-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 15.6575 as on 18-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 16.923 as on 18-12-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 18-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.566 as on 18-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 18-12-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.6921 as on 18-12-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 11.2517 as on 18-12-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 11.1023 as on 18-12-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 11.1522 as on 18-12-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.6409 as on 18-12-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.9719 as on 18-12-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 10.7153 as on 18-12-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 18-12-2018 ||

Toll Free Number -1800-110-069 of Atal Pension Yojana                  Submission of FATCA Self Declaration                 Go Paperless Opt for an Email Annual Transaction Statement                 Join Atal Pension Yojana Online with Aadhaar                 Proposal for streamlining the NPS by Ministry of Finance

Grievance

NSDL-CRA has built a multi layered Grievance redressal mechanism which is easily accessible, simple, quick, responsive and effective.

You have the option of registering grievance/complaint through the following alternatives:

  • Web based interface:
    A Subscriber can register the grievance against any entity under NPS through log-in to the account. Alternatively, they can visit at "Log Your Grievance / Enquiry" section under "Subscriber's Corner" of this website to log the grievance/query. Through this platform, Subscriber can register grievance/query even without having the PRAN Details. On successful registration, a token number will be displayed on the screen for future reference.
  • Call Centre/ Interactive Voice Response System (IVR):
    Subscriber can contact the NSDL-CRA call centre at toll free telephone number and register the grievance. Subscriber has to authenticate themselves through the use of T-pin allotted to raise the grievance. On successful registration of grievance, a token number will be allotted by the Customer Care representative for any future reference.
  • Physical forms:
    Subscriber can also submit the grievance in a prescribed format to the associated Nodal Office. Subscriber has to mention the PRAN as the means of authentication on the form. Upon submission of form to the associated Nodal Office, Subscriber will get an acknowledgement receipt. The token number would be emailed to you by NSDL-CRA (if the email id is mentioned), otherwise the same will be emailed to the associated Nodal Office.
  • Approach the associated Nodal Office, who can raise a grievance on Subscriber's behalf.
  • A Subscriber may also write to Grievance Redressal Cell, PFRDA, B-14/A, ChatrapatiShivajiBhawan, Qutab Institutional Area, Katwaria Sarai, New Delhi-110016 (Email: grc@pfrda.org.in) for taking appropriate action.

Whenever Subscriber raises a grievance, a system generated alert goes to the entity against which the grievance is raised. The respective entity then resolves the grievance and post resolution details in CRA system.

When a Subscriber registers a grievance at the CRA website, a unique token number is assigned to each and every grievance. Subscriber can use that token no. to know about the status of the grievances either through the Call Center or through the CRA website. Please visit "Log Your Grievance / Enquiry" section under "Subscriber's Corner" to check the status of the grievance lodged.

A Subscriber can approach the Nodal Office in case of the following grievances:

  • Non-receipt of PRAN Card.
  • Re-issue of PRAN Card.
  • Re-issue of I-PIN/ T-PIN.
  • Pending Subscriber details modification requests such as change/ modification in personal details, nomination details, employment details, PAN details, etc.
  • Delay in processing of request for Shifting of Subscriber (Form ISS-1).
  • Contribution not uploaded by Nodal Office.
  • Delay in contribution upload by Nodal Office.
  • Non-receipt of Transaction Statement.
  • Pending withdrawal requests.

In case a Subscriber is dissatisfied with the resolution of their grievances, they may write to Grievance Redressal Cell (GRC), PFRDA at the below mentioned address for taking appropriate action.

Grievance Redressal Cell,
Pension Fund Regulatory and Development Authority,
1st, Floor, ICADR Building, Vasant Kunj Institutional Area Phase II, New Delhi 110070
e-mail: grc@pfrda.org.in
NPS Information Desk Toll Free No. (at PFRDA): 1800 110 708

The latest updates on NPS procedure/guidelines etc., are available on the PFRDA website www.pfrda.org.in/ CRA website – www.npscra.nsdl.co.in. Subscribers may visit the said websites for details of NPS.

Ombudsman is a person appointed by Pension Fund Regulatory and Development Authority (PFRDA). PFRDA may appoint one or more Ombudsmen for different territorial jurisdiction.

Ombudsman’s important role is to receive, consider and facilitate resolution of complaints or grievances which fall within the ambit of PFRDA (Redressal of Subscriber Grievance) Regulations, 2015 (hereinafter referred as ‘the regulations’).

At present there is only one Ombudsmen appointed by PFRDA. Shri Vinod Kumar Pande is appointed as Ombudsman by PFRDA. The details of the ombudsman are as follows.

Address:

Shri Vinod Kumar Pande
C/o Pension Fund Regulatory and Development Authority,
Plot No-14/A, Chhatrapati Shivaji Bhawan, Qutab Instititional Area,
New Delhi-110016
The details of Ombudsman appointed are also available on PFRDA website – www.pfrda.org.in.

An appeal can be filed with the Ombudsman under the regulations -

(a) by a complainant whose grievance has not been resolved within thirty days from the escalation of the grievance to National Pension System Trust

(b) by a complainant, where a complaint has been made directly against the National Pension System Trust and no other intermediary and the same remains unresolved within the specified period of thirty days(a) by a complainant whose grievance has not been resolved within thirty days from the escalation of the grievance to National Pension System Trust

The appeal shall be in writing, duly signed by the complainant or his authorised representative (not being a legal practitioner) in the form as specified the regulations and supported by documents, if any.

The Ombudsman may dismiss an appeal when such appeal is frivolous in his opinion or if the appeal is not adhering to the conditions specified in the regulations.

For more details, PFRDA (Redressal of Subscriber Grievance) Regulations, 2015 can be referred under the menu ‘Regulations’ on PFRDA’s website www.pfrda.org.in