SBI PENSION FUND SCHEME - CENTRAL GOVT - 25.9534 as on 18-06-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 22.2743 as on 18-06-2018 || SBI PENSION FUND SCHEME E - TIER I - 24.1766 as on 18-06-2018 || SBI PENSION FUND SCHEME C - TIER I - 24.3827 as on 18-06-2018 || SBI PENSION FUND SCHEME G - TIER I - 22.3163 as on 18-06-2018 || SBI PENSION FUND SCHEME E - TIER II - 22.2974 as on 18-06-2018 || SBI PENSION FUND SCHEME C - TIER II - 22.3248 as on 18-06-2018 || SBI PENSION FUND SCHEME G - TIER II - 21.3165 as on 18-06-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.071 as on 18-06-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 16.5349 as on 18-06-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.5023 as on 18-06-2018 || SBI PENSION FUND SCHEME A - TIER I - 11.1575 as on 18-06-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 18-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 25.2071 as on 18-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 22.4339 as on 18-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 28.2233 as on 18-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.0585 as on 18-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 20.096 as on 18-06-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 22.9074 as on 18-06-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 21.1036 as on 18-06-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 20.6362 as on 18-06-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.9252 as on 18-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 18-06-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 12.8542 as on 18-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.1527 as on 18-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 18-06-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 25.256 as on 18-06-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 22.5465 as on 18-06-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.8083 as on 18-06-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 16.5389 as on 18-06-2018 || LIC PENSION FUND SCHEME E - TIER I - 18.2821 as on 18-06-2018 || LIC PENSION FUND SCHEME C - TIER I - 15.7178 as on 18-06-2018 || LIC PENSION FUND SCHEME G - TIER I - 16.208 as on 18-06-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.1881 as on 18-06-2018 || LIC PENSION FUND SCHEME C - TIER II - 14.7222 as on 18-06-2018 || LIC PENSION FUND SCHEME G - TIER II - 16.2576 as on 18-06-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.7496 as on 18-06-2018 || LIC PENSION FUND SCHEME A - TIER I - 11.1045 as on 18-06-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 18-06-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 25.8582 as on 18-06-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 24.2638 as on 18-06-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 20.478 as on 18-06-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 22.859 as on 18-06-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 20.8185 as on 18-06-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 19.2516 as on 18-06-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 18.366 as on 18-06-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 10.6383 as on 18-06-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 18-06-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 25.669 as on 18-06-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 21.9385 as on 18-06-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 20.0993 as on 18-06-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 22.0007 as on 18-06-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 20.4197 as on 18-06-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 19.5255 as on 18-06-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 18-06-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 11.0602 as on 18-06-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 18-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 28.1541 as on 18-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 24.3865 as on 18-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 20.7116 as on 18-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 22.2026 as on 18-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 22.7061 as on 18-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 19.8585 as on 18-06-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 18-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 10.8712 as on 18-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 18-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 20.9716 as on 18-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 15.8181 as on 18-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 15.2954 as on 18-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 18.1521 as on 18-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 14.9287 as on 18-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 15.6285 as on 18-06-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 18-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.1413 as on 18-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 18-06-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.6588 as on 18-06-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 10.7443 as on 18-06-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 10.2748 as on 18-06-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 10.7473 as on 18-06-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.624 as on 18-06-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.4596 as on 18-06-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 9.9161 as on 18-06-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 18-06-2018 ||

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Grievance

NSDL-CRA has built a multi layered Grievance redressal mechanism which is easily accessible, simple, quick, responsive and effective.

You have the option of registering grievance/complaint through the following alternatives:

  • Web based interface:
    A Subscriber can register the grievance against any entity under NPS through log-in to the account. Alternatively, they can visit at "Log Your Grievance / Enquiry" section under "Subscriber's Corner" of this website to log the grievance/query. Through this platform, Subscriber can register grievance/query even without having the PRAN Details. On successful registration, a token number will be displayed on the screen for future reference.
  • Call Centre/ Interactive Voice Response System (IVR):
    Subscriber can contact the NSDL-CRA call centre at toll free telephone number and register the grievance. Subscriber has to authenticate themselves through the use of T-pin allotted to raise the grievance. On successful registration of grievance, a token number will be allotted by the Customer Care representative for any future reference.
  • Physical forms:
    Subscriber can also submit the grievance in a prescribed format to the associated Nodal Office. Subscriber has to mention the PRAN as the means of authentication on the form. Upon submission of form to the associated Nodal Office, Subscriber will get an acknowledgement receipt. The token number would be emailed to you by NSDL-CRA (if the email id is mentioned), otherwise the same will be emailed to the associated Nodal Office.
  • Approach the associated Nodal Office, who can raise a grievance on Subscriber's behalf.
  • A Subscriber may also write to Grievance Redressal Cell, PFRDA, B-14/A, ChatrapatiShivajiBhawan, Qutab Institutional Area, Katwaria Sarai, New Delhi-110016 (Email: grc@pfrda.org.in) for taking appropriate action.

Whenever Subscriber raises a grievance, a system generated alert goes to the entity against which the grievance is raised. The respective entity then resolves the grievance and post resolution details in CRA system.

When a Subscriber registers a grievance at the CRA website, a unique token number is assigned to each and every grievance. Subscriber can use that token no. to know about the status of the grievances either through the Call Center or through the CRA website. Please visit "Log Your Grievance / Enquiry" section under "Subscriber's Corner" to check the status of the grievance lodged.

A Subscriber can approach the Nodal Office in case of the following grievances:

  • Non-receipt of PRAN Card.
  • Re-issue of PRAN Card.
  • Re-issue of I-PIN/ T-PIN.
  • Pending Subscriber details modification requests such as change/ modification in personal details, nomination details, employment details, PAN details, etc.
  • Delay in processing of request for Shifting of Subscriber (Form ISS-1).
  • Contribution not uploaded by Nodal Office.
  • Delay in contribution upload by Nodal Office.
  • Non-receipt of Transaction Statement.
  • Pending withdrawal requests.

In case a Subscriber is dissatisfied with the resolution of their grievances, they may write to Grievance Redressal Cell (GRC), PFRDA at the below mentioned address for taking appropriate action.

Grievance Redressal Cell,
Pension Fund Regulatory and Development Authority,
1st, Floor, ICADR Building, Vasant Kunj Institutional Area Phase II, New Delhi 110070
e-mail: grc@pfrda.org.in
NPS Information Desk Toll Free No. (at PFRDA): 1800 110 708

The latest updates on NPS procedure/guidelines etc., are available on the PFRDA website www.pfrda.org.in/ CRA website – www.npscra.nsdl.co.in. Subscribers may visit the said websites for details of NPS.