SBI PENSION FUND SCHEME - CENTRAL GOVT - 28.3486 as on 18-04-2019 || SBI PENSION FUND SCHEME - STATE GOVT - 24.3362 as on 18-04-2019 || SBI PENSION FUND SCHEME E - TIER I - 25.9502 as on 18-04-2019 || SBI PENSION FUND SCHEME C - TIER I - 26.576 as on 18-04-2019 || SBI PENSION FUND SCHEME G - TIER I - 24.6068 as on 18-04-2019 || SBI PENSION FUND SCHEME E - TIER II - 23.9351 as on 18-04-2019 || SBI PENSION FUND SCHEME C - TIER II - 24.3302 as on 18-04-2019 || SBI PENSION FUND SCHEME G - TIER II - 23.4634 as on 18-04-2019 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 23.0173 as on 18-04-2019 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 18.0814 as on 18-04-2019 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 13.6901 as on 18-04-2019 || SBI PENSION FUND SCHEME A - TIER I - 12.0884 as on 18-04-2019 || SBI PENSION FUND SCHEME A - TIER II - 10 as on 18-04-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 27.4919 as on 18-04-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 24.4649 as on 18-04-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 30.4251 as on 18-04-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 23.8471 as on 18-04-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 22.0974 as on 18-04-2019 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 24.7702 as on 18-04-2019 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 22.8435 as on 18-04-2019 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 22.7244 as on 18-04-2019 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 22.8259 as on 18-04-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 18-04-2019 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 14.0329 as on 18-04-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.8599 as on 18-04-2019 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 18-04-2019 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 27.5293 as on 18-04-2019 || LIC PENSION FUND SCHEME - STATE GOVT - 24.5575 as on 18-04-2019 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 22.7729 as on 18-04-2019 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 18.0807 as on 18-04-2019 || LIC PENSION FUND SCHEME E - TIER I - 19.5384 as on 18-04-2019 || LIC PENSION FUND SCHEME C - TIER I - 17.0391 as on 18-04-2019 || LIC PENSION FUND SCHEME G - TIER I - 18.1431 as on 18-04-2019 || LIC PENSION FUND SCHEME E - TIER II - 16.3263 as on 18-04-2019 || LIC PENSION FUND SCHEME C - TIER II - 15.9147 as on 18-04-2019 || LIC PENSION FUND SCHEME G - TIER II - 18.4261 as on 18-04-2019 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 13.9064 as on 18-04-2019 || LIC PENSION FUND SCHEME A - TIER I - 12.0316 as on 18-04-2019 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 18-04-2019 || KOTAK PENSION FUND SCHEME E - TIER I - 27.5802 as on 18-04-2019 || KOTAK PENSION FUND SCHEME C - TIER I - 26.1725 as on 18-04-2019 || KOTAK PENSION FUND SCHEME G - TIER I - 22.6252 as on 18-04-2019 || KOTAK PENSION FUND SCHEME E - TIER II - 24.4397 as on 18-04-2019 || KOTAK PENSION FUND SCHEME C - TIER II - 22.5145 as on 18-04-2019 || KOTAK PENSION FUND SCHEME G - TIER II - 21.1851 as on 18-04-2019 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 19.912 as on 18-04-2019 || KOTAK PENSION FUND SCHEME A - TIER I - 11.8117 as on 18-04-2019 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 18-04-2019 || RELIANCE PENSION FUND SCHEME E - TIER I - 27.6071 as on 18-04-2019 || RELIANCE PENSION FUND SCHEME C - TIER I - 23.7907 as on 18-04-2019 || RELIANCE PENSION FUND SCHEME G - TIER I - 22.121 as on 18-04-2019 || RELIANCE PENSION FUND SCHEME E - TIER II - 23.6738 as on 18-04-2019 || RELIANCE PENSION FUND SCHEME C - TIER II - 22.087 as on 18-04-2019 || RELIANCE PENSION FUND SCHEME G - TIER II - 21.3847 as on 18-04-2019 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 18-04-2019 || RELIANCE PENSION FUND SCHEME A - TIER I - 11.7595 as on 18-04-2019 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 18-04-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 30.2147 as on 18-04-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 26.5576 as on 18-04-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 22.7598 as on 18-04-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 23.8359 as on 18-04-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 24.6844 as on 18-04-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 21.8158 as on 18-04-2019 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 18-04-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 11.8593 as on 18-04-2019 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 18-04-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 22.4365 as on 18-04-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 17.2692 as on 18-04-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 16.8909 as on 18-04-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 19.4139 as on 18-04-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 16.2814 as on 18-04-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 17.2848 as on 18-04-2019 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 18-04-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 12.2477 as on 18-04-2019 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 18-04-2019 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 12.2356 as on 18-04-2019 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 11.7226 as on 18-04-2019 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 11.3259 as on 18-04-2019 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 11.4275 as on 18-04-2019 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 12.1648 as on 18-04-2019 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 11.3935 as on 18-04-2019 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 10.9335 as on 18-04-2019 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 18-04-2019 ||

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Grievance

NSDL-CRA has built a multi layered Grievance redressal mechanism which is easily accessible, simple, quick, responsive and effective.

You have the option of registering grievance/complaint through the following alternatives:

  • Web based interface:
    A Subscriber can register the grievance against any entity under NPS through log-in to the account. Alternatively, they can visit at "Log Your Grievance / Enquiry" section under "Subscriber's Corner" of this website to log the grievance/query. Through this platform, Subscriber can register grievance/query even without having the PRAN Details. On successful registration, a token number will be displayed on the screen for future reference.
  • Call Centre/ Interactive Voice Response System (IVR):
    Subscriber can contact the NSDL-CRA call centre at toll free telephone number and register the grievance. Subscriber has to authenticate themselves through the use of T-pin allotted to raise the grievance. On successful registration of grievance, a token number will be allotted by the Customer Care representative for any future reference.
  • Physical forms:
    Subscriber can also submit the grievance in a prescribed format to the associated Nodal Office. Subscriber has to mention the PRAN as the means of authentication on the form. Upon submission of form to the associated Nodal Office, Subscriber will get an acknowledgement receipt. The token number would be emailed to you by NSDL-CRA (if the email id is mentioned), otherwise the same will be emailed to the associated Nodal Office.
  • Approach the associated Nodal Office, who can raise a grievance on Subscriber's behalf.
  • A Subscriber may also write to Grievance Redressal Cell, PFRDA, B-14/A, ChatrapatiShivajiBhawan, Qutab Institutional Area, Katwaria Sarai, New Delhi-110016 (Email: grc@pfrda.org.in) for taking appropriate action.

Whenever Subscriber raises a grievance, a system generated alert goes to the entity against which the grievance is raised. The respective entity then resolves the grievance and post resolution details in CRA system.

When a Subscriber registers a grievance at the CRA website, a unique token number is assigned to each and every grievance. Subscriber can use that token no. to know about the status of the grievances either through the Call Center or through the CRA website. Please visit "Log Your Grievance / Enquiry" section under "Subscriber's Corner" to check the status of the grievance lodged.

A Subscriber can approach the Nodal Office in case of the following grievances:

  • Non-receipt of PRAN Card.
  • Re-issue of PRAN Card.
  • Re-issue of I-PIN/ T-PIN.
  • Pending Subscriber details modification requests such as change/ modification in personal details, nomination details, employment details, PAN details, etc.
  • Delay in processing of request for Shifting of Subscriber (Form ISS-1).
  • Contribution not uploaded by Nodal Office.
  • Delay in contribution upload by Nodal Office.
  • Non-receipt of Transaction Statement.
  • Pending withdrawal requests.

In case a Subscriber is dissatisfied with the resolution of their grievances, they may write to Grievance Redressal Cell (GRC), PFRDA at the below mentioned address for taking appropriate action.

Grievance Redressal Cell,
Pension Fund Regulatory and Development Authority,
1st, Floor, ICADR Building, Vasant Kunj Institutional Area Phase II, New Delhi 110070
e-mail: grc@pfrda.org.in
NPS Information Desk Toll Free No. (at PFRDA): 1800 110 708

The latest updates on NPS procedure/guidelines etc., are available on the PFRDA website www.pfrda.org.in/ CRA website – www.npscra.nsdl.co.in. Subscribers may visit the said websites for details of NPS.

Ombudsman is a person appointed by Pension Fund Regulatory and Development Authority (PFRDA). PFRDA may appoint one or more Ombudsmen for different territorial jurisdiction.

Ombudsman’s important role is to receive, consider and facilitate resolution of complaints or grievances which fall within the ambit of PFRDA (Redressal of Subscriber Grievance) Regulations, 2015 (hereinafter referred as ‘the regulations’).

At present there is only one Ombudsmen appointed by PFRDA. Shri Vinod Kumar Pande is appointed as Ombudsman by PFRDA. The details of the ombudsman are as follows.

Address:

Shri Vinod Kumar Pande
C/o Pension Fund Regulatory and Development Authority,
Plot No-14/A, Chhatrapati Shivaji Bhawan, Qutab Instititional Area,
New Delhi-110016
The details of Ombudsman appointed are also available on PFRDA website – www.pfrda.org.in.

An appeal can be filed with the Ombudsman under the regulations -

(a) by a complainant whose grievance has not been resolved within thirty days from the escalation of the grievance to National Pension System Trust

(b) by a complainant, where a complaint has been made directly against the National Pension System Trust and no other intermediary and the same remains unresolved within the specified period of thirty days(a) by a complainant whose grievance has not been resolved within thirty days from the escalation of the grievance to National Pension System Trust

The appeal shall be in writing, duly signed by the complainant or his authorised representative (not being a legal practitioner) in the form as specified the regulations and supported by documents, if any.

The Ombudsman may dismiss an appeal when such appeal is frivolous in his opinion or if the appeal is not adhering to the conditions specified in the regulations.

For more details, PFRDA (Redressal of Subscriber Grievance) Regulations, 2015 can be referred under the menu ‘Regulations’ on PFRDA’s website www.pfrda.org.in