SBI PENSION FUND SCHEME - CENTRAL GOVT - 26.0465 as on 22-06-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 22.3578 as on 22-06-2018 || SBI PENSION FUND SCHEME E - TIER I - 24.123 as on 22-06-2018 || SBI PENSION FUND SCHEME C - TIER I - 24.5142 as on 22-06-2018 || SBI PENSION FUND SCHEME G - TIER I - 22.4054 as on 22-06-2018 || SBI PENSION FUND SCHEME E - TIER II - 22.2476 as on 22-06-2018 || SBI PENSION FUND SCHEME C - TIER II - 22.4388 as on 22-06-2018 || SBI PENSION FUND SCHEME G - TIER II - 21.3997 as on 22-06-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.1498 as on 22-06-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 16.5981 as on 22-06-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.5506 as on 22-06-2018 || SBI PENSION FUND SCHEME A - TIER I - 11.2367 as on 22-06-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 22-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 25.2986 as on 22-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 22.518 as on 22-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 28.1948 as on 22-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.1833 as on 22-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 20.1855 as on 22-06-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 22.8887 as on 22-06-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 21.2072 as on 22-06-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 20.7241 as on 22-06-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.0025 as on 22-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 22-06-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 12.9093 as on 22-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.1623 as on 22-06-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 22-06-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 25.3413 as on 22-06-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 22.6251 as on 22-06-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.8783 as on 22-06-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 16.602 as on 22-06-2018 || LIC PENSION FUND SCHEME E - TIER I - 18.2091 as on 22-06-2018 || LIC PENSION FUND SCHEME C - TIER I - 15.8149 as on 22-06-2018 || LIC PENSION FUND SCHEME G - TIER I - 16.286 as on 22-06-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.1242 as on 22-06-2018 || LIC PENSION FUND SCHEME C - TIER II - 14.8195 as on 22-06-2018 || LIC PENSION FUND SCHEME G - TIER II - 16.3398 as on 22-06-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.7981 as on 22-06-2018 || LIC PENSION FUND SCHEME A - TIER I - 11.114 as on 22-06-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 22-06-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 25.619 as on 22-06-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 24.3936 as on 22-06-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 20.5802 as on 22-06-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 22.648 as on 22-06-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 20.9323 as on 22-06-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 19.3471 as on 22-06-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 18.4049 as on 22-06-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 10.7793 as on 22-06-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 22-06-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 25.6352 as on 22-06-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 22.0396 as on 22-06-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 20.1847 as on 22-06-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 21.9831 as on 22-06-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 20.524 as on 22-06-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 19.6077 as on 22-06-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 22-06-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 11.0697 as on 22-06-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 22-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 28.1487 as on 22-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 24.4868 as on 22-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 20.7972 as on 22-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 22.199 as on 22-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 22.7954 as on 22-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 19.9424 as on 22-06-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 22-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 10.9356 as on 22-06-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 22-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 20.9395 as on 22-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 15.8939 as on 22-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 15.3631 as on 22-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 18.1241 as on 22-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 15.0057 as on 22-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 15.6919 as on 22-06-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 22-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.1392 as on 22-06-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 22-06-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.6598 as on 22-06-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 10.8147 as on 22-06-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 10.3237 as on 22-06-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 10.7566 as on 22-06-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.6264 as on 22-06-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.5241 as on 22-06-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 9.9623 as on 22-06-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 22-06-2018 ||

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Grievance

NSDL-CRA has built a multi layered Grievance redressal mechanism which is easily accessible, simple, quick, responsive and effective.

You have the option of registering grievance/complaint through the following alternatives:

  • Web based interface:
    A Subscriber can register the grievance against any entity under NPS through log-in to the account. Alternatively, they can visit at "Log Your Grievance / Enquiry" section under "Subscriber's Corner" of this website to log the grievance/query. Through this platform, Subscriber can register grievance/query even without having the PRAN Details. On successful registration, a token number will be displayed on the screen for future reference.
  • Call Centre/ Interactive Voice Response System (IVR):
    Subscriber can contact the NSDL-CRA call centre at toll free telephone number and register the grievance. Subscriber has to authenticate themselves through the use of T-pin allotted to raise the grievance. On successful registration of grievance, a token number will be allotted by the Customer Care representative for any future reference.
  • Physical forms:
    Subscriber can also submit the grievance in a prescribed format to the associated Nodal Office. Subscriber has to mention the PRAN as the means of authentication on the form. Upon submission of form to the associated Nodal Office, Subscriber will get an acknowledgement receipt. The token number would be emailed to you by NSDL-CRA (if the email id is mentioned), otherwise the same will be emailed to the associated Nodal Office.
  • Approach the associated Nodal Office, who can raise a grievance on Subscriber's behalf.
  • A Subscriber may also write to Grievance Redressal Cell, PFRDA, B-14/A, ChatrapatiShivajiBhawan, Qutab Institutional Area, Katwaria Sarai, New Delhi-110016 (Email: grc@pfrda.org.in) for taking appropriate action.

Whenever Subscriber raises a grievance, a system generated alert goes to the entity against which the grievance is raised. The respective entity then resolves the grievance and post resolution details in CRA system.

When a Subscriber registers a grievance at the CRA website, a unique token number is assigned to each and every grievance. Subscriber can use that token no. to know about the status of the grievances either through the Call Center or through the CRA website. Please visit "Log Your Grievance / Enquiry" section under "Subscriber's Corner" to check the status of the grievance lodged.

A Subscriber can approach the Nodal Office in case of the following grievances:

  • Non-receipt of PRAN Card.
  • Re-issue of PRAN Card.
  • Re-issue of I-PIN/ T-PIN.
  • Pending Subscriber details modification requests such as change/ modification in personal details, nomination details, employment details, PAN details, etc.
  • Delay in processing of request for Shifting of Subscriber (Form ISS-1).
  • Contribution not uploaded by Nodal Office.
  • Delay in contribution upload by Nodal Office.
  • Non-receipt of Transaction Statement.
  • Pending withdrawal requests.

In case a Subscriber is dissatisfied with the resolution of their grievances, they may write to Grievance Redressal Cell (GRC), PFRDA at the below mentioned address for taking appropriate action.

Grievance Redressal Cell,
Pension Fund Regulatory and Development Authority,
1st, Floor, ICADR Building, Vasant Kunj Institutional Area Phase II, New Delhi 110070
e-mail: grc@pfrda.org.in
NPS Information Desk Toll Free No. (at PFRDA): 1800 110 708

The latest updates on NPS procedure/guidelines etc., are available on the PFRDA website www.pfrda.org.in/ CRA website – www.npscra.nsdl.co.in. Subscribers may visit the said websites for details of NPS.