SBI PENSION FUND SCHEME - CENTRAL GOVT - 25.869 as on 16-01-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 22.2277 as on 16-01-2018 || SBI PENSION FUND SCHEME E - TIER I - 23.9539 as on 16-01-2018 || SBI PENSION FUND SCHEME C - TIER I - 24.4036 as on 16-01-2018 || SBI PENSION FUND SCHEME G - TIER I - 22.1813 as on 16-01-2018 || SBI PENSION FUND SCHEME E - TIER II - 22.0863 as on 16-01-2018 || SBI PENSION FUND SCHEME C - TIER II - 22.3433 as on 16-01-2018 || SBI PENSION FUND SCHEME G - TIER II - 21.1926 as on 16-01-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.0047 as on 16-01-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 16.4807 as on 16-01-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.4691 as on 16-01-2018 || SBI PENSION FUND SCHEME A - TIER I - 10.9535 as on 16-01-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 25.2011 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 22.4379 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 28.2958 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.0976 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 19.999 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 22.8882 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 21.1067 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 20.5063 as on 16-01-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.9072 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 16-01-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 12.8304 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 10.8257 as on 16-01-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 16-01-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 25.2257 as on 16-01-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 22.541 as on 16-01-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 20.7654 as on 16-01-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 16.578 as on 16-01-2018 || LIC PENSION FUND SCHEME E - TIER I - 18.6528 as on 16-01-2018 || LIC PENSION FUND SCHEME C - TIER I - 15.8189 as on 16-01-2018 || LIC PENSION FUND SCHEME G - TIER I - 15.9639 as on 16-01-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.6067 as on 16-01-2018 || LIC PENSION FUND SCHEME C - TIER II - 14.8217 as on 16-01-2018 || LIC PENSION FUND SCHEME G - TIER II - 15.9043 as on 16-01-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 12.7705 as on 16-01-2018 || LIC PENSION FUND SCHEME A - TIER I - 10.7845 as on 16-01-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 16-01-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 26.771 as on 16-01-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 24.2321 as on 16-01-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 20.402 as on 16-01-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 23.6868 as on 16-01-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 20.8458 as on 16-01-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 19.1722 as on 16-01-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 18.4095 as on 16-01-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 10.8926 as on 16-01-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 16-01-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 26.4001 as on 16-01-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 21.9558 as on 16-01-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 19.9767 as on 16-01-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 22.5741 as on 16-01-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 20.4303 as on 16-01-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 19.3897 as on 16-01-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 16-01-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 10.7353 as on 16-01-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 16-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 28.1299 as on 16-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 24.3834 as on 16-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 20.5722 as on 16-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 22.1684 as on 16-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 22.7219 as on 16-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 19.7212 as on 16-01-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 16-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 10.7199 as on 16-01-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 16-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 20.7536 as on 16-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 15.8444 as on 16-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 15.2094 as on 16-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 17.9769 as on 16-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 14.9407 as on 16-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 15.5436 as on 16-01-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 16-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 10.8328 as on 16-01-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 16-01-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.6034 as on 16-01-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 10.7359 as on 16-01-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 10.2184 as on 16-01-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 10.4333 as on 16-01-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.5834 as on 16-01-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.4627 as on 16-01-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 9.8648 as on 16-01-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 16-01-2018

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Grievance

A Subscriber can contact the PAO/ DTO through his DDO, for resolving his/her grievance, if against the PAO/ DTO. In case grievance pertains to other intermediaries, PAO will lodge the grievance on behalf of subscriber in CGMS. A Subscriber can also raise a grievance/ compliant in any of the following manner:

  1. Through the CRA Helpline using the T-PIN to register the complaint.
  2. Raise an online grievance through the CRA website using I-PIN.
  3. Approach the concerned PAO, who can raise a grievance on Subscriber's behalf.
  4. Send a physical letter to CRA or an e-mail to info.cra@nsdl.co.in mentioning the grievance.

A subscriber may also write to Grievance Redressal Cell, PFRDA, 1st Floor, ICADR Building, Vasant Kunj Institutional Area, Ph II New Delhi 70 (Email: grc@pfrda.org.in) for taking appropriate action. The Subscriber can check the status of the grievance in CRA website at www.cra-nsdl.com

Whenever a subscriber raises a grievance, a system generated alert goes to the entity against which the grievance is raised. The respective entity then resolves the grievance and post resolution details in CRA system.

When a subscriber registers a grievance in the CRA website (www.cra-nsdl.com), an unique token number is assigned to each and every grievance. Subscriber can use that token no. to know about the status of the grievances either through the call centre or through the CRA web-site.

A Subscriber can approach the Nodal Office in case of the following grievances:

  1. Non receipt of PRAN Card.
  2. Re-issue of PRAN Card.
  3. Re-issue of I-PIN/T-PIN.
  4. Submission of request for modification (Form S2) in subscriber details such as personal details, nomination details, employment details, etc.
  5. Incorrect/non updation of suscribers details (after submission of Form S2).
  6. Submission of request for Shifting of Subscriber (Form ISS-1).
  7. Contribution not uploaded by PAO.
  8. Delay in contribution upload by PAO.
  9. Submission of request for Transaction Statement.
  10. Queries regarding submission of PRAN application, change in subscriber details, shifting of subscriber etc.
  11. Queries relating to service term such as amount of NPS deduction, payment of salary, retirement benefits etc.
  12. Submission of request for withdrawal.

In case a Subscriber is dissatisfied with the resolution of their grievances, they may write to Grievance Redressal Cell (GRC), PFRDA at the below mentioned address for taking appropriate action.

Grievance Redressal Cell,
Pension Fund Regulatory and Development Authority,
1st, Floor, ICADR Building, Vasant Kunj Institutional Area Phase II, New Delhi 110070
e-mail: grc@pfrda.org.in
NPS Information Desk Toll Free No. (at PFRDA): 1800 110 708

The latest updates on NPS procedure/guidelines etc., are available on the PFRDA website www.pfrda.org.in/ CRA website – www.npscra.nsdl.co.in. Subscribers may visit the said websites for details of NPS.