SBI PENSION FUND SCHEME - CENTRAL GOVT - 27.3481 as on 14-12-2018 || SBI PENSION FUND SCHEME - STATE GOVT - 23.4836 as on 14-12-2018 || SBI PENSION FUND SCHEME E - TIER I - 24.138 as on 14-12-2018 || SBI PENSION FUND SCHEME C - TIER I - 25.5364 as on 14-12-2018 || SBI PENSION FUND SCHEME G - TIER I - 24.0273 as on 14-12-2018 || SBI PENSION FUND SCHEME E - TIER II - 22.2572 as on 14-12-2018 || SBI PENSION FUND SCHEME C - TIER II - 23.3525 as on 14-12-2018 || SBI PENSION FUND SCHEME G - TIER II - 22.9144 as on 14-12-2018 || NPS TRUST A/C-SBI PENSION FUNDS PRIVATE LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 22.208 as on 14-12-2018 || SBI PENSION FUNDS PVT. LTD. SCHEME - CORPORATE-CG - 17.4352 as on 14-12-2018 || NPS TRUST - A/C SBI PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 13.2163 as on 14-12-2018 || SBI PENSION FUND SCHEME A - TIER I - 11.6199 as on 14-12-2018 || SBI PENSION FUND SCHEME A - TIER II - 20 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- CENTRAL GOVT - 26.5181 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME- STATE GOVT - 23.5989 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME E - TIER I - 28.1297 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME C - TIER I - 22.9641 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME G - TIER I - 21.5354 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS SCHEME E - TIER II - 22.9331 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS SCHEME C - TIER II - 22.0071 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS SCHEME G - TIER II - 22.1478 as on 14-12-2018 || NPS TRUST A/C-UTI RETIREMENT SOLUTIONS LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 22.0445 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME - CORPORATE-CG - 10 as on 14-12-2018 || NPS TRUST - A/C UTI RETIREMENT SOLUTIONS LTD. SCHEME - ATAL PENSION YOJANA (APY) - 13.531 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER I - 11.5639 as on 14-12-2018 || UTI RETIREMENT SOLUTIONS PENSION FUND SCHEME A - TIER II - 10 as on 14-12-2018 || LIC PENSION FUND SCHEME - CENTRAL GOVT - 26.6202 as on 14-12-2018 || LIC PENSION FUND SCHEME - STATE GOVT - 23.7588 as on 14-12-2018 || NPS TRUST A/C-LIC PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 21.9926 as on 14-12-2018 || LIC PENSION FUND LIMITED SCHEME - CORPORATE-CG - 17.4738 as on 14-12-2018 || LIC PENSION FUND SCHEME E - TIER I - 18.2791 as on 14-12-2018 || LIC PENSION FUND SCHEME C - TIER I - 16.4392 as on 14-12-2018 || LIC PENSION FUND SCHEME G - TIER I - 17.6119 as on 14-12-2018 || LIC PENSION FUND SCHEME E - TIER II - 15.3074 as on 14-12-2018 || LIC PENSION FUND SCHEME C - TIER II - 15.37 as on 14-12-2018 || LIC PENSION FUND SCHEME G - TIER II - 17.7434 as on 14-12-2018 || NPS TRUST - A/C LIC PENSION FUND SCHEME - ATAL PENSION YOJANA (APY) - 13.4566 as on 14-12-2018 || LIC PENSION FUND SCHEME A - TIER I - 11.5436 as on 14-12-2018 || LIC PENSION FUND SCHEME A - TIER II - 10 as on 14-12-2018 || KOTAK PENSION FUND SCHEME E - TIER I - 25.4783 as on 14-12-2018 || KOTAK PENSION FUND SCHEME C - TIER I - 25.1123 as on 14-12-2018 || KOTAK PENSION FUND SCHEME G - TIER I - 22.1097 as on 14-12-2018 || KOTAK PENSION FUND SCHEME E - TIER II - 22.5769 as on 14-12-2018 || KOTAK PENSION FUND SCHEME C - TIER II - 21.6986 as on 14-12-2018 || KOTAK PENSION FUND SCHEME G - TIER II - 20.6731 as on 14-12-2018 || NPS TRUST A/C-KOTAK MAHINDRA PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 19.1938 as on 14-12-2018 || KOTAK PENSION FUND SCHEME A - TIER I - 11.1857 as on 14-12-2018 || KOTAK PENSION FUND SCHEME A - TIER II - 10 as on 14-12-2018 || RELIANCE PENSION FUND SCHEME E - TIER I - 25.7604 as on 14-12-2018 || RELIANCE PENSION FUND SCHEME C - TIER I - 22.921 as on 14-12-2018 || RELIANCE PENSION FUND SCHEME G - TIER I - 21.5904 as on 14-12-2018 || RELIANCE PENSION FUND SCHEME E - TIER II - 22.0125 as on 14-12-2018 || RELIANCE PENSION FUND SCHEME C - TIER II - 21.3616 as on 14-12-2018 || RELIANCE PENSION FUND SCHEME G - TIER II - 20.8463 as on 14-12-2018 || NPS TRUST A/C-RELIANCE CAPITAL PENSION FUND LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 14-12-2018 || RELIANCE PENSION FUND SCHEME A - TIER I - 11.4679 as on 14-12-2018 || RELIANCE PENSION FUND SCHEME A - TIER II - 10 as on 14-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER I - 27.7889 as on 14-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER I - 25.5654 as on 14-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER I - 22.289 as on 14-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME E - TIER II - 21.9204 as on 14-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME C - TIER II - 23.78 as on 14-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME G - TIER II - 21.3637 as on 14-12-2018 || NPS TRUST A/C-ICICI PRUDENTIAL PENSION FUNDS MANAGEMENT COMPANY LIMITED- NPS LITE SCHEME - GOVT. PATTERN - 10 as on 14-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER I - 11.3447 as on 14-12-2018 || ICICI PRUDENTIAL PENSION FUND SCHEME A - TIER II - 10 as on 14-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER I - 20.8324 as on 14-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER I - 16.5172 as on 14-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER I - 16.5176 as on 14-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME E - TIER II - 18.0103 as on 14-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME C - TIER II - 15.6194 as on 14-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME G - TIER II - 16.8649 as on 14-12-2018 || NPS TRUST A/C-HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME - NPS LITE SCHEME - GOVT. PATTERN - 10 as on 14-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER I - 11.5631 as on 14-12-2018 || HDFC PENSION MANAGEMENT COMPANY LIMITED SCHEME A - TIER II - 10 as on 14-12-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER I - 11.6132 as on 14-12-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER I - 11.237 as on 14-12-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER I - 11.0615 as on 14-12-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER I - 11.1431 as on 14-12-2018 || BIRLA SUN LIFE PENSION SCHEME E - TIER II - 11.5584 as on 14-12-2018 || BIRLA SUN LIFE PENSION SCHEME C - TIER II - 10.9499 as on 14-12-2018 || BIRLA SUN LIFE PENSION SCHEME G - TIER II - 10.6777 as on 14-12-2018 || BIRLA SUN LIFE PENSION SCHEME A - TIER II - 10 as on 14-12-2018 ||

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Grievance/Queries Redressal

NSDL-CRA has built a multi layered Grievance redressal mechanism which is easily accessible, simple, quick, responsive and effective.

You have the option of registering grievance/complaint through the following alternatives:

Web based interface:
A Subscriber can register the grievance against any entity under NPS through log-in to the account. Alternatively, they can visit at "Log Your Grievance / Enquiry" section under "Subscriber's Corner" of this website to log the grievance/query. Through this platform, Subscriber can register grievance/query even without having the PRAN Details. On successful registration, a token number will be displayed on the screen for future reference.

Call Centre/Interactive Voice Response System (IVR):
Subscriber can contact the NSDL-CRA call centre at toll free telephone number and register the grievance. Subscriber has to authenticate themselves through the use of T-pin allotted to raise the grievance. On successful registration of grievance, a token number will be allotted by the Customer Care representative for any future reference.

Physical forms:
Subscriber can also submit the grievance in a prescribed format to the POP – SP. Subscriber has to mention the PRAN as the means of authentication on the form. Upon submission of form to the POP-SP, Subscriber will get an acknowledgement receipt. The token number would be emailed to you by NSDL-CRA (if the email id is mentioned), otherwise the same will be emailed to the concerned POP-SP. Subscriber can get the token number from the POP-SP against the acknowledgement receipt.

Getting access to the information related to NPS is very easy and convenient. You may get in touch with any of the below mode available:

  1. NSDL-CRA website:
    You may visit NSDL-CRA website (www.npscra.nsdl.co.in) wherein you will find information specific to the sectors under NPS. All the sectors have detailed Answers of all the FAQs associated with Subscriber as well as intermediaries. In case, you have any specific query related to NPS, you can post the same to "Log Your Grievance / Enquiry" section under "Subscriber's Corner" available on this website. You will get the response within
  2. Access to Interactive Voice Response (IVR):
    Existing subscriber can access the Interactive Voice Response (IVR) to get various details such as, balances, scheme preference ratio, withdrawal details etc.
  3. Facebook page of NSDL-CRA:
    You can like NSDL-CRA NPS page on Facebook at www.facebook.co/nps.NSDL to get information, recent articles relevant to NPS.
  4. Subscriber Awareness Program:
    NSDL-CRA also conducts Subscriber Awareness Program (SAP) for existing as well as prospective Subscriber of NPS.To know more about NPS and it’s features and recent development you can attend the SAP in your city. You may find the list of proposed SAPs at "Upcoming Events" section on home page of this website. You may also bring your friends, relatives or colleagues for attending the program. Admission is free for all in program.
    In case you want to have a SAP in your city, you may request the same by visiting "Awareness Program" section under "Subscriber's Corner" available on this website.

Whenever a Subscriber raises a grievance, a system generated alert goes to the entity against which the grievance is raised. The respective entity then resolves the grievance and post resolution details in CRA system.

When a Subscriber registers a grievance at the CRA website, a unique token number is assigned to each and every grievance. Subscriber can use that token no. to know about the status of the grievances either through the Call Center or through the CRA website. Please visit "Log Your Grievance / Enquiry" section under "Subscriber's Corner" to check the status of the grievance lodged.

Escalation Matrix for Grievance redressal - Only for NPS, related to queries/complaints is given at the "Contact Us" section of this website. However, Subscriber has to follow the process given in Question no. 1 of this section to get grievance registered. For details of Grievance Redressal Policy for Central Recordkeeping Agency under National Pension System, please visit "Grievance Redressal Policy" located at "Log Your Grievance / Enquiry" section under "Subscriber's Corner" of this website.

Subscriber can approach, Ombudsman appointed by PFRDA if he / she is not satisfied with the resolution of grievance. The details of Ombudsman appointed are available on PFRDA website (www.pfrda.org.in).

At present, Shri Vinod Kumar Pande has been appointed as the Stipendiary Ombudsman in terms of PFRDA (Redressal of Subscriber Grievance) Regulations, 2015.

Address:
C/o Pension Fund Regulatory and Development Authority,
Plot No-14/A, Chhatrapati ShivaJi Bhawan,
Qutab Instititional Area,
New Delhi-110016

Ombudsman is a person appointed by Pension Fund Regulatory and Development Authority (PFRDA). PFRDA may appoint one or more Ombudsmen for different territorial jurisdiction.

Ombudsman’s important role is to receive, consider and facilitate resolution of complaints or grievances which fall within the ambit of PFRDA (Redressal of Subscriber Grievance) Regulations, 2015 (hereinafter referred as ‘the regulations’).

At present there is only one Ombudsmen appointed by PFRDA. Shri Vinod Kumar Pande is appointed as Ombudsman by PFRDA. The details of the ombudsman are as follows.

Address:

Shri Vinod Kumar Pande
C/o Pension Fund Regulatory and Development Authority,
Plot No-14/A, Chhatrapati Shivaji Bhawan, Qutab Instititional Area,
New Delhi-110016
The details of Ombudsman appointed are also available on PFRDA website – www.pfrda.org.in.

An appeal can be filed with the Ombudsman under the regulations -

(a) by a complainant whose grievance has not been resolved within thirty days from the escalation of the grievance to National Pension System Trust

(b) by a complainant, where a complaint has been made directly against the National Pension System Trust and no other intermediary and the same remains unresolved within the specified period of thirty days(a) by a complainant whose grievance has not been resolved within thirty days from the escalation of the grievance to National Pension System Trust

The appeal shall be in writing, duly signed by the complainant or his authorised representative (not being a legal practitioner) in the form as specified the regulations and supported by documents, if any.

The Ombudsman may dismiss an appeal when such appeal is frivolous in his opinion or if the appeal is not adhering to the conditions specified in the regulations.

For more details, PFRDA (Redressal of Subscriber Grievance) Regulations, 2015 can be referred under the menu ‘Regulations’ on PFRDA’s website www.pfrda.org.in